Customer Reviews for Ross Auto Service LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Amazing service! Answered any and all of my questions

Rating:

5.0

I was given a brand new u haul for my cross country move. Very helpful staff at U-Haul

Rating:

5.0

Jake was great to work with! Speedy check out, helped us hook up to the truck and walk us through the process. We will definitely be back! Highly recommend compared to others in the area.

Rating:

5.0

jake was great. he doesnt need to change a thing was extremely helpful and was very accomodating

Rating:

3.0

Not clean on inside. Needed a front end alignment. To much lifter noise

Rating:

5.0

Staff was very helpful and I would recommend individuals to use this location above any other.

Rating:

5.0

Jake is a quality technician, who really knows his stuff. Great guy. Stopped what he was doing to take care of the drop off. I would highly recommend this location for anyone considering moving via UHAUL!

Rating:

3.0

didn't go in drop off key outside box

Rating:

5.0

The owner was extremely helpful and very kind and made the experience really easy. He made the transaction smooth, and enjoyable. I will definitely be coming back to this location for any future moves. Thank you!!

Rating:

5.0

I called customer service, per the recommendation at my pick up location and the woman I spoke to advised me to drop off the trailer at a location without verifying it was correct. After arriving back home 20 minutes later, we were advised by text message from Brandon it had been dropped at the wrong location. That person ended up ghosting me in the process and just stopped responding to my messages. At the drop off location finally, the location services didn’t work and there is no other way to drop the trailer. The support received over those two interactions is probably the worst customer service I’ve ever received.