Very nice, very professional. Everything I needed for an antidote to a high stress moving day.
Martin H.
Customer Reviews for Cedar Closet Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The 24 hr service overall is great/convenient. Some problems today w the app. I texted w service rep Jennifer. Then app froze. My question: I wasn't able to upload all of the photos of the exterior of the cargo van. Would you like me to send them to somebody now? Or are you able to verify the time date? I took the photos in case of question arises? Thank you. Janice Belanger
Randall C.Truck was brand new - so couldn't be nicer
Paul M.Service was excellent
Dan G.Lots of technical difficulties on the U-Haul end. Tons of issues trying to get the truck which made my rental be pushed back 30 minutes from my scheduled time. Had to sit on the phone with someone from the company to get help. Very frustrating process, overall truck was great. But quite an issue when you are 30 minutes late to pick up furniture.
Sydney J.Staff was excellent
Michael D.The assistant, Mike Kerr, was excellent. Very helpful and knowledgeable.
Mark A.Masking is important to us.this store should be the model for all other stores. Nice and safe to visit. We will definitely be back and tell all our friends they are safe if they visit. We love people and businesses with Masking!!!!
Jared H.Mike did a great job and was flexible with my rental requirements. I highly recommend this location!
DOUG B.I like the new ramp door on the 5x8 trailer... However it would be nice to have a good handle on each side of the door. I have no issues with the location or the human service at this location. I had issues with the big door being frozen closed and not having a good place to grab the door for a pull. A grab handle on each side of the door would be a great improvement.
Jeff S.The app was very glitchy. Please fix.
Brett D.Everything was great
Jay G.Mike is great. Wouldn't go anywhere else.
Jon R.I truly enjoy running from Mike that runs the cedar Closet Uhaul storage in Howell Michigan .He is always super professional and does a great job every time I rent from his location.
BRYAN K.Everything was great and the representative was top notch.
George W.All good except I wasn't able to get the trailer size I wanted. I was given one size larger and service was excellent
Richard B.All good.
Pete B.Very accommodating, friendly and helpful. We got exactly what we needed.
Rommel R.Nothing the customer service was outstanding
ALLEN B.Great great service. Very pleasant.
Michael R.Mike is the absolute BEST!! Always a great experience!
Joseph D.I couldn't of asked for better service! I highly recommend this place.
Jamie M.Excellent service … very polite and helpful.
David L.Mike was very friendly and super kind! He was a great addition to our rental! Thanks Mike!
Sam S.Great service
Rob N.The manager was helpful in getting the trailer as the app confirmed the reservation but there was no trailer when I went to pick it up but the manager found one at another location.
Jay J.It was a great overall experience at this location, thanks to Mike.
Gregory D.Mike, the Manager, is a super friendly and a helpful person. I've rented many times from this location.
Allen W.Fast and effective drop-off. Hard-working with great attitude.
Gabriel B.The 5X8 trailer was clean and ready to go. The No response comes from the marker lights no workin
Thomas T.Everything went smoothly!
Shane K.Mike Kerr is always available & exceeds my expectations. I have rented trailers from Mike, out of Florida, and he has always provided me with the right Equipment…
Billie R.Mike completed our setup we could drive with confidence it was done right. Mike was very pleasant and helpful lending us a lighting adapter. Would definitely use this location when needs arise in the future!
Michael W.Mike was great. Up front on pricing and what he could and couldn't do from a service perspective. This will be my go to U-Haul location.
Charles S.Nothing
Tim B.Outstanding and friendly customer service!
Mike S.We rented a truck several times from Mike and he was very helpful and took great care of us . Would rent from him again if ever needed âï¸âï¸âï¸âï¸âï¸
Cheryl H.Great customer service
Cory W.This site should be able to scan your drivers license when checking in. They refused to do that saying I needed to do it through the text message they sent. Seems strange that I had to stand at the counter and scan my own drivers license with my own phone while the rep just sat there watching and doing nothing. The representative claimed the “ government “ was responsible for him not doing his job.
RICHARD M.Needed more tie down eyelets
TIMOTHY ARTHUR N.Mike, the manager, does a great job. I have 3 local locations I can rent from, but I always rent from Cedar Closet Storage because of the customer service Mike provides.
Bradley H.Always takes care of my needs
gerald B.Best u haul store I have ever used.
Michael W.Second time renting from there. Great experience as always.
David B.In and out
Michael M.I don't think this location could've been more accommodating!
April S.Nothing 🙂😃
William M.He took all my complaints well and made me feel welcomed to come back to their place for future endeavors and that it would be cleaned and the fuel be filled.
Dedrinna G.Very helpful and accommodating! When next need arises, will be certain to return for their helpful service.
Glenn I.Excellent staff
Paul B.Friendly and helpful staff
Paul B.Dropped off after hours.
David S.when your asked to clean off the truck or trailer when you return it that a problem to me. That is your business we rent from you. you make the money from us renting from you you can clean if off when i bring it back. just like renting a car. just cause i drove it down a dirt road does not mean i have to clean it i paid to rent the dam thing. they had the nerve to ask me to clean it because we lived on a dirt road not going back there
Bill H.I did have trouble getting on the mobile app,, but owner was at pickup location and made it easy.
Kelly O.Mike (Manager) has always gone the extra mile. The facility is always clean as is the equipment we have rented from him. I will not hesitate to recommend him/busiiness to everyone. Mary H.
Mary H.They were very professional. I highly recommend them. Mike Kerr was a great help.
Thaddeus M. | Overall ExperienceIt is always a pleasure to do business with Cedar Closet Storage. Mike is top-notch - the best at all he does for his customers and for the business.
DAVID REED B. | Overall ExperienceMike ,at Cedar Closet Self Storage was extremely helpful with us. We moved out of state and he made sure that we were aware of the facility guidelines and policies. Customer service was great ,it was clean, and secure. We highly recommend Cedar Closet.
Scott S. | Overall ExperienceMike was an awesome manager for your facility. I would certainly recommend Cedar Closet to anyone needing that type of service.
GERALD B. | Overall ExperienceI was a tenant at this facility for many years. I always felt that it was safe and secure.
JAMES M. | Overall Experiencegreat personnel great service would definitely use again
ROBERT M. | Overall ExperienceI would like to recognize Mike in the office. He went above and beyond to assist me with the right unit for my needs. I would highly recommend this facility!!
Todd G. | Overall ExperienceGreat customer service!!
Hartland Machine & E. | Overall ExperienceMike was always willing to be helpful to me .
JACKIE G. | Overall ExperienceMike was extremely helpful and courteous.
Carolyn P. | Overall ExperienceI placed the order online, but when I arrived, the charge was $20 more. That was disappointing, but Mike explained the websites are screwed up. I`m happy with the unit.
Privacy R. | First ImpressionsThe storage employee that I spoke was very polite and courtesy
Privacy R. | First Impressionsexcellent condition unit snow ice an issue but doable
Privacy R. | First Impressions