Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nobody there and then the app said I did not even have a rental so I could not log in to return.
Timmothy Kirschstein
Rating:
5.0
Customer did not leave a comment.
Robert Eubanks
Rating:
4.0
More room to park. They are more into the storage.
Gary Hurst
Rating:
3.0
The interior was dirty. Cup holders stained with coffee and bed was full of scraps of paper, screws, and pennies. The passenger side mirror was stuck and unable to adjust.
JUDY PIGNALOSO
Rating:
5.0
Customer did not leave a comment.
Russel Warner
Rating:
5.0
Customer did not leave a comment.
Lisa Foreman
Rating:
3.0
Customer did not leave a comment.
Robert Gayhardt
Rating:
1.0
I paid for a utility dolly, 1 dozen furniture pads, and a furniture dolly. The truck did not have any of the above mentioned items. I contacted the UHAUL location in which I rented from to inform them the truck did not have anything extra that I pad for, and they have not contacted me.
Jacqueline Acierno
Rating:
5.0
Customer did not leave a comment.
Brandon Brinko
Rating:
5.0
Customer did not leave a comment.
Mark LeCattblain
Rating:
5.0
Customer did not leave a comment.
RANDOLPH CORLE
Rating:
5.0
drop off person was very friendly with no hassle
Walter Sherbourne
Rating:
5.0
Customer did not leave a comment.
jane hensley
Rating:
5.0
Customer did not leave a comment.
James Klima
Rating:
4.0
Customer did not leave a comment.
Ronnie Cross
Rating:
5.0
Customer did not leave a comment.
Steven Loewe
Rating:
5.0
Customer did not leave a comment.
Paula Kline
Rating:
5.0
Customer did not leave a comment.
SID MARLIN
Rating:
5.0
Customer did not leave a comment.
Joe Christlieb
Rating:
5.0
They are always pleasant to work with.
Bernie Bush
Rating:
5.0
Customer did not leave a comment.
Doug Cope
Rating:
5.0
Great Staff
Les Talmadge
Rating:
5.0
Customer did not leave a comment.
Christina Brown
Rating:
1.0
Did not get my Furniture dolly and I tried calling and nobody answered
Jason Lehman
Rating:
5.0
Customer did not leave a comment.
Richard Koontz
Rating:
5.0
The latch and the cargo door were frozen shut. Other than that, no issues.
Dennie Henderson
Rating:
5.0
Customer did not leave a comment.
Brandi Schmidt
Rating:
5.0
Customer did not leave a comment.
DAVID MCKINSTRY
Rating:
5.0
Great location and employees, would definitely recommend a friends.
JOSEPH PAVLICH
Rating:
5.0
Customer did not leave a comment.
ROBERT WILLIAMS
Rating:
5.0
Customer did not leave a comment.
LYNN OROSZ
Rating:
5.0
Awesome place! Best people best storage! I’ll definitely recommend you to everyone!!!5 ⭐️⭐️⭐️⭐️⭐️
Donald Minotti
|
Overall Experience
Rating:
5.0
Very friendly employee
SCOTT MCCANN
Rating:
5.0
Customer did not leave a comment.
Catherine Williams
Rating:
5.0
The owners were very accommodating and available.
Catherine Howard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICKY RABER
Rating:
1.0
There was no one there to accept the trailer from us and we returned it on a friday so we left it there and took a picture just in case.
DONALD DIETRICH
Rating:
5.0
Customer did not leave a comment.
ROBERT GAYHARDT
Rating:
5.0
Overall a great example of a well run storage facility
Leroy Birchfield
|
Overall Experience
Rating:
5.0
I felt like my items were very secure. Shannon was always available to answer any questions that I had thank you for everything!
Latoya Joe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Gayhardt
Rating:
5.0
Excellent experience with this storage rental. Everything was great! The container was super clean, the whole lot was well maintained with very secure and ease of use access with the gate as well as how the lot was set up. We also appreciate the very clean bathroom available when we needed it. Both of the people we worked with were very nice and very helpful to our needs. Over the years, we have had to rent several storage units, definitely this was the best, all around. Thank you!
Anita Lisy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAY WEBB
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dennis Martin
Rating:
5.0
Customer did not leave a comment.
Kevin Martinek
Rating:
5.0
Customer did not leave a comment.
Tyler Bittner
Rating:
5.0
Customer did not leave a comment.
PHILLIP WARREN
Rating:
5.0
You guys were great, thank you again.
Dylan Bradish
Rating:
4.0
Very helpful and friendly.
DIANA GILLESPIE
Rating:
5.0
Customer did not leave a comment.
Toni Gray
Rating:
5.0
Customer did not leave a comment.
Mike Dugan
Rating:
5.0
Customer did not leave a comment.
Lonnie Dickens
Rating:
5.0
Customer did not leave a comment.
Celeste Rutledge
Rating:
5.0
Maybe open a tad earlier. Overall a really good place, very happy with the service
Kimberlee Bates
Rating:
5.0
I tow a Equinox and the towing equipment was not that good when you go up the ramps? Needs improvement
Guerrero Quinones
Rating:
4.0
Customer did not leave a comment.
ken dodge
Rating:
5.0
Customer did not leave a comment.
Robert O'Neill Jr
Rating:
4.0
Customer did not leave a comment.
Richard Huntting
Rating:
4.0
The rental truck was so dirty from the previous renter that I spent the first 20 minutes cleaning it so that I along with my passenger could ride in it. I brought it to the attention of the office before I even left the rental facility but no effort was made to correct it. The entire inside was covered with dog hair and the windows and dash with muddy paw prints. Absolutely repulsive and unacceptable, especially fro someone with allergies from dogs!
don grayem
Rating:
1.0
Customer did not leave a comment.
Joy Walker
Rating:
5.0
The service at this location was great. We rented it however through the Warren site. They spelled our name wrong, never asked for our email and got the phone number wrong. The call center could not identify us and only ask us if we knew of any other cities we could drive to to get a truck. The staff at the Warren site were able to help once we got there, figure out the mistakes and send us to the Leavittsburg location, which was again, very helpful. The reservation site and call center was the systems downfall.
bruce sekanick
Rating:
4.0
Everything great. Only thing is that my card was still deducted for the next months rent and still haven't heard back from them about the issue.
WILLIAM BROWN
|
Overall Experience
Rating:
4.0
The truck had numerous dents ,a spot was carved out of the body to vent the exhaust, and not one mention of this when rented,no problem with the rental location.....left extra gas in tank(quarter) not credited for it , but would be charged if I didnt.......
Randy Smearman
Rating:
5.0
Customer did not leave a comment.
Marilyn Mattes
Rating:
2.0
I’ve been a U-Haul customer since 1999 and have rented countless trucks both in town and one way as a military member. This locations staff (Shannon) went above and beyond initially to arrange for me to pickup the truck after their posted hours or so I thought. Unfortunately, my experience went quickly down hill from there. I had been told by a “manager” that price matched my Penske quote, that I could pay a deposit on pickup and then in full on the return. Shannon let me know I was in error and showed a lack of compassion for having been mislead into my decision to fly across the country to be told I was wrong! To top it off, the cab of the truck wasn’t cleaned out fully - there was trash from the previous user. Additionally, Shannon had told me that I had “a full tank of gas”. After my inspection of the vehicle, this was not the case, I was short 1/8 of a tank! When I confronted her that I had a question, she made me wait till she shut her office and pull out of the gated facility to tell me that the truck was sitting on a slant and the tank was full. I capitulated, only to find out she lied to my face and took off-I was shorted an 1/8th of a tank. I know Uhaul would charge me a high premium on returning a truck short of my agreed gas level. I’m waiting for U-haul to make this right!!!!
Christopher Miller
Rating:
4.0
Customer did not leave a comment.
Austin Dickson
Rating:
5.0
Customer did not leave a comment.
Dennis Johnson
Rating:
5.0
Customer did not leave a comment.
jeffrey zisk
Rating:
4.0
Customer did not leave a comment.
Dixy Miranda
Rating:
5.0
Customer did not leave a comment.
Brian Mangan
Rating:
4.0
Customer did not leave a comment.
Stephanie Stephanopoulos
Rating:
5.0
Easy return.
kathi kimmins
Rating:
5.0
Customer did not leave a comment.
Shaun Garza
Rating:
5.0
My experience was just find. Nothing needed to change about trucks or service. Service was friendly an always available!
Donjalene Cozad
Rating:
5.0
Easy Peasy. Thanks for the smooth and efficient transaction.
Kathi Kimmins
Rating:
5.0
Customer did not leave a comment.
Keith Johnston
Rating:
5.0
Customer did not leave a comment.
Keith Johnston
Rating:
5.0
Customer did not leave a comment.
HEATHER MCINTOSH
Rating:
3.0
When we picked the U-haul up and got it to the location for loading, we discovered a large bulge on one of the rear tires, so had to take truck back for repairs.....Cost us 3 hours.
Eileen Holliday
Rating:
5.0
Customer did not leave a comment.
Keith Johnston
Rating:
4.0
Customer did not leave a comment.
Nancy Cline
Rating:
5.0
Customer did not leave a comment.
Margie Ivens
Rating:
4.0
Customer did not leave a comment.
DAVID MCKINSTRY
Rating:
5.0
Customer did not leave a comment.
SANDRA BIAS
Rating:
5.0
Everything was great. I have nothing to add for improvement. I will add that Darren Draich was a great help and did a great job finding me the best deal. I will be back and will deal with him
JAMES ZDANCZEWSKI
Rating:
5.0
Customer did not leave a comment.
GARY ROUZER
Rating:
3.0
Customer did not leave a comment.
TRISTAN KONCSOL
Rating:
4.0
Customer did not leave a comment.
JOHN KLINE
Rating:
4.0
Customer did not leave a comment.
ANNIE BOURNE
Rating:
5.0
Everything was great
JOSEPH NARDO
Rating:
5.0
Great customer service. Friendly service! Thank you!
SCOTT JONES
Rating:
4.0
Customer did not leave a comment.
jeff barnhart
Rating:
5.0
Customer did not leave a comment.
SHERINE GHAZALEH
Rating:
4.0
Let people know when you wont be available, and the back backup light was out.
Darlene Layne
Rating:
4.0
I had the reservation for 2 weeks prior to the date, U-haul didn't tell me I needed to travel to pick up my 2 trailers I spent half a day running after trailers, just crazy they also did not inform me I couldn't have the trailers at the same location as I requested, however the folks in Leavitsburg and Mahoning Ave were very nice, so my suggestion is tell the customer You can't move equipment to the location the customer request !! 20+ miles is NOT. Acceptable
Lori C.
LORI CRESONG
Rating:
4.0
U-Haul needs to partner with a new insurance rider as RepWest stinks.
whitney kuszmaul
Rating:
5.0
Customer did not leave a comment.
SIDNEY B MARLIN
Rating:
5.0
Nothing...Shannon was the BEST!!!
JAMES CHANEY
Rating:
5.0
Make sure you get my address right to my new place next time!!!
BRIAN KUNZE
Rating:
4.0
UHaul Leaked
JASON REINER
Rating:
5.0
Customer did not leave a comment.
Shawn Alexander
Rating:
5.0
N/A
JAY MELROSE
Rating:
3.0
Customer did not leave a comment.
MICHAEL PFLAGER
Rating:
3.0
Customer did not leave a comment.
RANDY MURDOCK
Rating:
3.0
I had to drive about 30 miles to pick up a trailer that I could drop out of state.I didn't know only certain trailers were for one way use.
BEN DODSON
Rating:
5.0
Customer did not leave a comment.
KAREN BURGESS
Rating:
2.0
Unfortunately, we had to drive 40 minutes to pick up a truck which had been promised in Hermatige, Pa. Why was I NOT informed that if I changed the reservation to cash, that I would have to pay an extra 100.00. Why is NOT cash good anymore. I could give you plastic and before you got it I could remove ALL of the cash and you would get nothing! What ever happned to cash? This policy certainly does NOT allow those who have little to no money to do business with your company. For some of us, myself included on a limited income/fixed income coming up with the extra cash is nearly an impossibility. In the future, please consider your ENTIRE pool of candidates when you are making a policy that is harmful to some.