Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The personal working at the drop off was not friendly at all. In fact it seem to be an inconvenience for them to accept my drop off.
Ralph Kathleen C.
Rating:
1.0
The check engine light was on the door hurt my shoulder really bad trying to open it I almost dislocated my shoulder
Kitina M.
Rating:
5.0
Customer did not leave a comment.
Daniel C.
Rating:
5.0
Everything was quick and easy
Jaleel J.
Rating:
5.0
Great fast friendly service
Alicia T.
Rating:
5.0
Customer did not leave a comment.
wayne t.
|
Overall Experience
Rating:
5.0
Always great service.
Paula G.
Rating:
5.0
Customer did not leave a comment.
Ashley B.
Rating:
1.0
Customer did not leave a comment.
LaShanda B.
Rating:
5.0
Central Maxi Storage was quick and easy to rent U-Haul.
Landon M.
Rating:
5.0
Customer did not leave a comment.
Larohn L.
Rating:
5.0
Customer did not leave a comment.
Franklin L K.
Rating:
5.0
Lady and gentlemen in the office was both awesome!!!!!!!
dede B.
Rating:
5.0
Can't think of anything, everything was great !
lajuan C.
Rating:
5.0
Customer did not leave a comment.
jordan S.
Rating:
4.0
Customer did not leave a comment.
DOLORES M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chad G.
|
Overall Experience
Rating:
3.0
Trailer was not tightened down properly on hitch and came off about 50 yards down road. Lack of attention to detail.
Gary W.
Rating:
2.0
The the day I went there was a older lady working in there she was very rude... All I wanted was to rent a truck and she was mad about it for some reason... Besides that the back door of the truck was broke and I'm literally still in pain... You would think they would do a walk around inspection before renting out the truck...
Apon returning the truck the younger lady was sweet...
BILL D.
Rating:
5.0
Customer did not leave a comment.
diana P.
Rating:
5.0
Customer did not leave a comment.
Tab B.
Rating:
3.0
Staff personnel could be involved with drop off process, actually step outside of the office for a short while.
Charles G.
Rating:
5.0
Fast and friendly service. Great trick that worked well and reliable.
Greg S.
Rating:
5.0
Customer did not leave a comment.
Jocelyn R.
Rating:
3.0
Customer did not leave a comment.
JOSEPH H.
Rating:
5.0
Thank yall
KIRA B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSE D.
Rating:
4.0
make sure when someone reserves a dolly that it is actually there to use
TELISHA S.
Rating:
5.0
Customer did not leave a comment.
LESLA D.
|
Overall Experience
Rating:
4.0
Speed up the process.
PRECILLA C.
Rating:
5.0
Sarah was always so helpful and kind to work with. She went to extra mile! Great clean and safe location. Highly recommend!
ANGELA J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcus G.
Rating:
5.0
Customer did not leave a comment.
Debra H.
Rating:
5.0
This location is the best!!
Hands Down!!!
Clean facility, Nice Office People. I Recommend Them!!!
Tymme H.
Rating:
1.0
Gentleman that waited on me was rude.
Courtney T.
Rating:
5.0
Customer did not leave a comment.
carlos R.
Rating:
5.0
Ms. Teresa was especially knowledgeable in helping me select a properly sized truck. We were moving a large household to a new home and with the extreme heat being a detriment, the move took longer than expected. With Teresa's help we were able to extend our use of the vehicle as needed. Terrific benefit. Thank you.
Mary J.
Rating:
5.0
Customer did not leave a comment.
Jim P.
Rating:
5.0
Customer did not leave a comment.
Ruth P.
|
Overall Experience
Rating:
3.0
When you make a one-way reservation, Uhaul ONLY "includes" the EXACT amount of miles to the DROP OFF location.
So unless you are unloading AT THAT UHAUL, you WILL pay extra, PER MILE.
We had scheduled to drop off a 26' truck at this location.
They WERE NOTIFIED that we were bringing it in ahead of time.
They DID NOT prepare for our arrival and made us WAIT with the truck, while THEY made a space for it.
Then had US park it ourselves.
Connie S.
Rating:
5.0
N/A
Michael W.
Rating:
5.0
Great crew
Raymond H.
Rating:
5.0
Customer did not leave a comment.
John M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Maria R.
Rating:
5.0
Just do the same thing you all doing thank you
carlos R.
Rating:
5.0
Customer did not leave a comment.
Yolmin P.
Rating:
5.0
Customer did not leave a comment.
Murell C.
Rating:
5.0
Customer did not leave a comment.
Lakeisha S.
Rating:
5.0
Megan was prompt and helpful. She made the process very easy. The unit was clean and easily accessible and clean. Very satisfied with the service and unit.
Paige J.
|
Reservation
Rating:
2.0
Lady was rude and the truck a/c was not cold and drove really rough. The port Arthur uhaul location is way better with the customer service and the quality of equipment
Mason E.
Rating:
1.0
This location is making people take the insurance when you say you don't want the insurance they go back to the insurance and then tell you that you have to take the insurance or show them proof that your car insurance will cover the uhaul truck that is not right. It do not say that we have to take the insurance for the truck unless it's the cargo van and the pickup truck.
rachel M.
Rating:
5.0
super nice people again clean and easy in and out! Did not take 5 minutes.
Linda A.
Rating:
1.0
Give ppl half of there money back
Iesha G.
Rating:
3.0
Give ppl
Albert M.
Rating:
5.0
Customer did not leave a comment.
Mia A.
|
Overall Experience
Rating:
5.0
Nothing
Sandra J.
Rating:
4.0
Customer did not leave a comment.
Quintin P.
Rating:
2.0
Truck was dirty driver door didn't unlock with the key. The driver arm rest was broken.
rachel M.
Rating:
4.0
Customer did not leave a comment.
Brittney H.
Rating:
5.0
Customer did not leave a comment.
kenneth S.
Rating:
5.0
Customer did not leave a comment.
Carl C.
Rating:
3.0
Customer did not leave a comment.
EUGENE R.
Rating:
5.0
Customer did not leave a comment.
GILBERT H.
Rating:
5.0
Customer did not leave a comment.
Damaion P.
Rating:
2.0
The employee who was working the day I picked up my U-Haul was terrible. She was uncaring, indifferent, unhelpful, and on her phone the whole time. She refused to show me which vehicle was mine to take. She told me to look for the number on the vehicle. I was so upset when I left because of the way she treated me and I can't believe that they have someone working with the public who has such a bad attitude.
Alicia R.
Rating:
5.0
Hum
edy H.
Rating:
4.0
Customer did not leave a comment.
Jericho Tyrone G.
Rating:
1.0
The truck was not running properly! Hard to reverse! Truck was clean!
JERE N.
Rating:
5.0
Customer did not leave a comment.
Kenneth G.
Rating:
1.0
Have someone else run the place.
Cory J.
Rating:
5.0
I originally had a reservation and went to the 3015 Plaza Cir, Port Arthur, TX 77642 location. Only to find it being uncomfortable shady and only had the one 10' truck. And I was told it was the last one and it was red taped due to an investigation.
I went to Central Maxi Storage to find a few available and a much more affordable rate. Saving me money and more comfort. Central Maxi is the place to go! Quality equipment, so much better maintained, and so much better environment and people. So much more equipment and options.
Woodrow W.
Rating:
5.0
Staff was extremely helpful and professional
Donna E.
Rating:
5.0
It was so easy to just check in the truck online and be done. The instructions were clear and concise. The drop box was visible and clearly marked. There was plenty of room to back in and park the truck. The drop point was close by and between the locations we were going back and forth from. Truly, the Uhaul rental and return were the easiest parts of our harrowing move.
Brandianne H.
Rating:
2.0
There was no good place to park a 26 foot truck
Sue H.
Rating:
5.0
no need for improvement, excellent costumer service!!!
Brandon L.
Rating:
5.0
Customer did not leave a comment.
Brittainy D.
Rating:
5.0
Nothing
Ryan F.
Rating:
3.0
Customer did not leave a comment.
Alexis P.
Rating:
5.0
Customer did not leave a comment.
Gregory F.
Rating:
5.0
Everything was perfect. I was running behind schedule, but the manager was still able to get me the exact truck and storage unit I needed.
Aaron C.
Rating:
3.0
Truck smelled like smoke after the a/c ran. I told the front desk I should make it before they closed. Said it was ok and there was a key drop box if needed. Hour later I get a text that box truck due back at 130pm or I'd be charged. On top of that there's a 20$ fee if they uhaul site checks it in. I had to submit photos, basically doing the employers job. There's a sticker on the back of the truck that says save $25 by returning it clean. I didn't see any discount for returning it clean. The pictures of the box truck are from about 30' away. You can't see any of the dents in the truck so who knows what maxi storage has claimed the customer has done. I won't use this dealer again.
Timothy R.
Rating:
5.0
Customer did not leave a comment.
angela E.
Rating:
5.0
Customer did not leave a comment.
james S.
Rating:
5.0
Nothing, Excellent Service..
mike J.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER M.
Rating:
5.0
Customer did not leave a comment.
james s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
phillip r.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brandy O.
Rating:
5.0
Customer did not leave a comment.
michely d.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl H.
Rating:
5.0
N/A
RICHARD W.
Rating:
5.0
Customer did not leave a comment.
Dina R.
|
Overall Experience
Rating:
5.0
truck had a gas leak that know new about. i fully expect to get a total refund and compensation!
Chris S.
Rating:
5.0
It doesn't need any Improvement is everything was okay and they was nice to the customer
Ethel H.
Rating:
5.0
Customer did not leave a comment.
Jay R.
Rating:
5.0
Customer did not leave a comment.
John F.
Rating:
5.0
Office was equipped with plenty of extras and equipment. Physical access to trailer was fine. Awesome experience.
Andrew S.
Rating:
4.0
Customer did not leave a comment.
Yaneth R.
Rating:
5.0
Customer did not leave a comment.
Armando M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremy M.
Rating:
3.0
Uhaul was messed up and gas was coming out the tank
Christina M.
Rating:
5.0
Excellent customer service and very fast and easy.
Cameron A.
Rating:
5.0
My only disappointment was the size truck I needed was not available.
Robert H.
Rating:
4.0
Look for translator if necesary, give clear information ,
Jose A.
Rating:
5.0
Personnel was very helpful and friendly.Couldn't have asked for better.
Irma M.
Rating:
5.0
Customer did not leave a comment.
Christina C.
Rating:
5.0
I think we left our garage door opener in the truck.
Nate R.
Rating:
3.0
Make sure the original pickup site has management there to consummate the transaction and the client does not have to travel to another city to get the trailer requested by email contract.
WILLIAM R.
Rating:
5.0
The front desk staff person was always friendly and helpful. But I did have several issues that could not and were not fully satisfied. I rented a regular unit then decided my important things probably needed to be in climate control area since it was all I had left of my home and life. At one point, I stopped by on a Sunday to get some critical paperwork for selling my home. There was a lock on my unit for non-payment - which turned out to be on there illegally (as I was paying through autopay). It was inconvenient because it was Sunday (the only day I could make it to the unit to retrieve the needed documents. The only day the office is not open at all on Sundays. So I had to have someone go through all my docs on Monday and it delayed business I needed to have done as well as inconvenienced others and allowed them to see any docs they might have wanted to.
Lastly - I finally made it to the unit in September only to find mold growing on several things and my boxes collapsing on them selves. When I contacted the manager - he stated I must have moved into the unit on a rainy day (remember this is more money for climate control unit) I responded that it had not been raining. I had sent pics but He then wanted to see for himself. I could not make this happen as I could not return to let him in. Not everyone lives close to their storage or has the ability to go during office hours. This was my situation. When I did move my things out this last weekend - my wooden furnishings, cloth items and piano - ALL had mold. A box of papers which sat on the concrete floor - was completely saturated and molded on the bottom. This things inside it were ruined (and not replaceable). SO while I answered yes to all the pre-generated questions on this review - No I would not recommend this storage facility to a friend.
Darla D.
|
Overall Experience
Rating:
3.0
They did not seem to interested to review the truck return and told me to leave the keys on the desk. I had to call them 4 hrs later to get my final receipt. They were nice but not much on customer service.
Jose C.
Rating:
5.0
Only complaint is there were no dollies. I could have found another one if I would have known this in advanced. Now my back hurts.
Mark H.
Rating:
5.0
Customer did not leave a comment.
Kara L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ida W.
Rating:
5.0
Customer did not leave a comment.
WILLIAM B.
|
Overall Experience
Rating:
5.0
The truck sound like a tractor
Sandra L.
Rating:
5.0
Very pleased with the complete rental process - no surprizes....
Robert D.
Rating:
5.0
Thank you. It was a good experience.
Landon M.
Rating:
5.0
No improvement needed.
Gordon L.
Rating:
5.0
Customer did not leave a comment.
Durward D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
O.T. W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thuong T.
|
Overall Experience
Rating:
5.0
The staff was very pleasant
Brandy F.
|
Overall Experience
Rating:
5.0
No problems at all. This is my "go to", if and when i need a storage unit.
Thad M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany E.
|
Overall Experience
Rating:
5.0
The. process from A-Z was very smooth! I also rented a truck from you guys as well as a storage unit... 10 x. 30. Kallye is extremely professional and handled everything quickly and efficiently. She is a definite asset to your company! I would rent here again if necessary and will definitely refer ppl your way. Have a blessed day.
NIKKI P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jared M.
|
Overall Experience
Rating:
5.0
A great storage unit. Staff was always friendly and eager to help. I would definitely recommend this place to anyone who needs a storage unit.
Elizabeth C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jill H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teri J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marvin K.
|
Overall Experience
Rating:
5.0
Staff is awesome
Robert R.
|
Overall Experience
Rating:
5.0
Upon moving out I notice a few items from the back wall that had contact with the floor had water damage.
I know most likely due to our extreme crazy weather we had last year is likely the culprit.
The staff has always been extremely courteous and helpful. Thank you for the the years of great service.
Shane W. C.
|
Overall Experience
Rating:
5.0
The girl in front of no Good
RONALDO P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
stephen j.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shirley S.
|
Overall Experience
Rating:
5.0
Yes I'm satisfied. I've used this mini storage a couple of times and it's been a pleasure. Thank you
Robert P.
|
Overall Experience
Rating:
5.0
Was referred here by a friend. When I came and moved my stuff in, the staff was very helpful and resourceful. I am a satisfied customer and if I need to use them again later, I’d definitely will come back.
Woodrow W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brady w.
|
Overall Experience
Rating:
5.0
My first experience with renting a facility
& all was good!
NANCY C.
|
Overall Experience
Rating:
5.0
Awesome experience with your Facility and will most definitely use it again in the future ☺️
ANDREW S.
|
Overall Experience
Rating:
5.0
They were very informative, helpful, and professional
Jeremy G.
|
Reservation
Rating:
2.0
While the actual rental of the storage unit and uhaul were easy and quick, we were extremely disappointed to get to the facility to unload the truck and see that the key was not in the provided lock.
Rachel L.
|
Reservation
Rating:
5.0
The service was great. I was helped fairly quickly and the staff were nice.
Coby C.
|
Reservation
Rating:
5.0
They were very accommodating.
Doug L.
|
Reservation
Rating:
4.0
They are always so nice and this is my second time renting from them, and the lady at the front desk is easy on the eyes. Highly recommend..
Thad M.
|
Reservation
Rating:
5.0
I have no complaints whatsoever about my experience so far. Everything was easy and no hidden fees.
Zachary P.
|
Reservation
Rating:
5.0
Wonderful customer service. Jessica was polite and patient and made me feel very comfortable with the entire process.
Gabrielle G.
|
Reservation
Rating:
5.0
I would use again if needed.
Sonya L.
|
Overall Experience
Rating:
5.0
Could have not rented a better place to store our things. The staff went up and above there jobs. Justin Heard
JUSTIN H.
|
Overall Experience
Rating:
4.0
Staff was very friendly and worked with me on all my needs
PHILLIP D.
|
Overall Experience
Rating:
5.0
No problems at all
MISTY R.
|
Overall Experience
Rating:
4.0
None
Charles J.
|
Overall Experience
Rating:
4.0
The staff were incredibly helpful in accommodating me with the registration process and finding the right size storage unit we needed. Customer service was very good.
KURT M.
|
First Impressions
Rating:
1.0
I reserved this storage and called and made an appointment for Friday 9/1/17. When I arrived Friday, I was told that they didnt have any other spaces available.
Privacy R.
|
First Impressions
Rating:
5.0
Dropping off the truck was very easy at the 24 hour facility.
Privacy R.
|
First Impressions
Rating:
5.0
nice folks, quick service. the room was great. Only problem is I`m trying to set up the online account, and it has tied me to someone elses account with a different number.
Privacy R.
|
First Impressions
Rating:
5.0
Staff was very friendly, explained paperwork clearly. They let me know additional options if i moved in my items and found I needed more storage. So far, the experience has been very positive
Privacy R.
|
First Impressions
Rating:
5.0
Check in was simple, quick and the manager was very helpful and friendly.