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joshua k
Customer Reviews for Checkerd Flag
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was great and the manager was very helpful
MARQUITA FPlace and equipment do not need fixed.
Glenda HMarion Johnson, u haul dealer at this location, is great to work with. Goes out of his way to make sure customers are satisfied, and equipment is available.
MARVIN TAgent was very helpful!
James WNo change. Marion was very helpful and accommodating.
Brigette JContinue to be courteous and helpful as you were with me
Gary Beverything was excellent, it would be hard to approve on.
thomas sPrice end up being more than expected
Margie BGreat
Regina SGreat services! I highly recommend this location to anyone needing this service!
TONY TWe had excellent customer service!!!
TIM HThe dealer where we picked up was the most customer- service oriented professional we've worked with in a while. Drop-off was a breeze as well. Two great experiences in the same day!
JIMMY HThe owner was rude and quiet frankly seemed to be trying to run a scam with one of the local repair shops. When I brought my truck, which is used to regularly pull trailers without issues, he claimed he couldn't get the tail lights to work and it was my trucks fault due a "blowing fuse". Without so much as trying anything he said I had to immediately go get it fixed at his buddy's shop. So I get out of my truck and unplug the trailer, but before leaving I decided to try setting up myself. And lo and behold it worked like a charm. He then tried to make me pay twice after he said my card payment didn't go through. He changed tunes real quick once I showed him it had on my end. Additional he was repeatedly rude to other customers when he answered phone calls in front of me. Their was one girl who called and asked if he had any 5x8s available or anything that could move a truck. He said no 5x8s are available so she asked if there was anything else since he didn't answer the full question. He then quick rudely snapped and said he had nothing. 0/10 will never rent from this location ever again. Would rather carry everything I own on my back
William CThe rental website sucks
Michael FGreat experience
Patrick HThe owner was very nice! He went above and beyond to make sure we were taken care of!
CHARLES SThe agent was very helpful and professional.
Thomas PVery helpful and friendly
DANA MI have rented U Haul in the past as well. It has never been anything except a good experience for me.
Eris MEverything was fine
michael hExcellent customer service, went out of their way to help us make moving run smoothly
Bonnie NGreat customer service. Helpful with paperwork.
FREDRICK DGreat experience and the location area was easy to find.
LaToya HMarion was so friendly, helpful, and knowledgeable Would definitely rent from this location again! Excellent customer service!
DEBBIE BThe address provided by Uhaul was not correct. Google Maps sends you to the wrong address 20 minutes away
Stephen YVery nice and helpful
Nathan PI told him I had never driven a truck that large. I needed a few pointers and to know more of what to expect.
JAMIE BThe owner called me the day prior to pick-up to let me know he gave away his last 5x8 trailer but he can have one there by morning if I was coming. it's like he wanted to make sure I was coming, which is understandable. Then he asked where I will be dropping off, which was in the contract. When I said Alabama, he asked why don't I pick up from Columbus. I told him the items I'm picking up were in West Point. Then he asked what was my current location....at this point I'm like why you need to know all that. The information he needed to know was in the contract. If seemed as if he didn't want to be bothered. After arriving, I told my cousin about it and he said owner treated him the same way. Gave away his rental.
Marlon SI'm not sure if this is standard procedure for U-Haul, but excpecting customers to be able to travel to a different pickup location vs. making sure the equipment is at the agreed upon site is a poor business practice. Marion Johnson went out of his way to make sure our rental experience with U-Haul was a good one. This, in spite of our rental being shifted from the Tupelo location to his. He called to make sure we knew about the change and found us a dolly at a different site that we had reserved. Marion followed up to make sure we got what we needed, my compliments to him.
William CVery good customer service! Will recommend to friends.
ROGER JAll was handled well
LYNN WMr. Johnson was a pleasure to work with.
Donald NThe address on the uhaul website was not the correct address. I had to call to confirm their location, which was 30 minutes out of the way. The owner seemed disinterested and just wanted us to get in and get out.
Jacob BThis location was not the one chosen for pickup. Uhaul assigned it after the reservation was made at another location. It was 30 minutes out of the way.
Mark DMarion really helpful, very friendly
Thomas MMarion is great to work with!
Maxwell HThe individual in West Point who helped me was too notch! He was very quick and informative! 6 stars!
JAYSON WThe location was fine, which is why I answered only 'average'- it was just farther away from us than I preferred, making the trip there and return a little difficult, but not bad.
Jacky SEverything was perfect!!!!!!
EDDIE PThe dealer was very friendly and helpful.
EDDIE PEnjoyed speaking with the owner .
robert hVery professional!
SHERRI CMake it loud and clear that it is a UHAUL drop off for those who drop off the vehicle at night.
RUTH EEverything was perfect !!
Douglas fDisorganized and slow service. Nice guy but not professional
Kason KI was scheduled to pick up the truck at a different location but was informed 2 days before my scheduled pickup that I would have to pick it up from a different location about 30 minutes away from me and 30 minutes later than I had scheduled to pick it up. Then I was charged for the additional miles that were used to travel and pick the truck up. UHaul as a company should do a better job of servicing the customer instead of making them travel out of there way to pick up a truck and then charging them per mile for the additional miles the pickup required. The gentleman that helped me at the first location was very helpful and added extra miles for the inconvenience of picking up the truck but I was still charged even after making a note of the miles to the drop off location.
Kelli Wexcellent
Emily P