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Denise Shouse
Customer Reviews for Chris's Truck Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing ,it was perfect.Young lady that helped me was very pleasant and professional.
Robert ClingnerAbsolutely would not recommend! If you can’t run both businesses then cut your losses and do the one you’re actually successful with! They were OPEN but nobody was even there to help with our return! Sign on the door said something about being “out on a run”
Kyle HackworthNothing it was a great and first experience of renting a truck great staff will go back if in the future if I e er need a truck again
Devin McdowellNothing
Robert MaupinThis was was second time using this location and will use it for my next uhaul need. U had called another UHaul location closer to me for my rental and went twice to get the truck and last time I waited 45 minutes and never saw a worker. Another couple was there and said they had been waiting over a hour!
Carol MeeksChris was very helpful.. went and beyond to be sure we were taken care of in the midst of our personal vehicle.
Rod BuchananChris and his staff were awesome to work with. They will definitely be the place I go to for my next rental need.
Alan WoodardHave someone there during posted business hours, and someone to answer the phone. It would have been good if the owner actually wanted to be there.
kenneth l adkinsAll good
JOHN BYRGEmake the key location clear. I called the business ahead with no luck reaching anyone. I think corporate was the problem. I was unable to get the equipment I needed and was billed 2X for it. NOT A HAPPY CUSTOMER.
Karen McCoyMade reservation to Pick up before 11-45 am on Sat. Hit there at 10:30. No one there no one answered phone. Finally was sent to two other locations prior to obtaining truck. When I tried to return at this location, the sign said opened at 8AM. After making 3 trips there, they arrived at the same time I did (3:30pm) and removed the out on road call sign. They then told me they had been out of town for 2 days. Better communication is needed at rental stores and scheduling office. There were 2 offices I went to where the manager / owners were out of town
Patricia OrtaChris and Jessica went out of their way to make sure everything worked and made sure I got my vehicle loaded on the trailer. Customer service at this location was a 15 out of 10.
randall iveyNothing that a saw unless it would be to have more 20 ft trucks available
MARVIN ROBBINSThank you!
gary hensleyChris was extremely nice and helpful. Even helped me out on a day his shop was closed.
Robert FieldsChris was awesome and very accommodating! We will definitely use this location in the future!
Elizabeth KellyPerson running the shop was very nice and inviting, but did not know how to go about returning a truck. Had to call U-Haul directly to get this all taken care of
Matthew KennedyGreat people to work with. Will definitely use this location again!
Bill ThompsonNothing - planning to use them again in 2 weeks
Chuck HensleyThey were excellent
Gregory MoodyTake that truck for a drive something is definitely wrong with it! Very dangerous! I was scared as soon as I got on the interstate. He put a new tire on it before I left and they were supper nice and friendly but as soon as I started driving the truck I could feel something wrong once you hit 30 mph Extraordinarily bumpy and very hard to keep in the road.
Kristina HoustonThey were great and got my truck fast and easy. Very friendly and up front. I will DEFINITELY rent from U-Haul in Caryville from here going forward.
Tabatha SwopeEvery thing was great especially the air conditioner in truck. It also drove smoothly. Thank you
April KittrellAwesome service. Would use again.
loriena chambersOwner was friendly and professional would use them again next time i move
Chris RussellNo improvements needed! Excellent customer service
Jayna CarterThis rental saved me a lot of time and trouble. Thanks so much Chris.
John DaughertyEveryone was extremely nice and helpful.
Tana DaughertyVery friendly and great service.
Carden SharpNothing. All aspects of our experience were excellent.
Clifford MeservyChris was awesome and super helpful!
Logan CarrollDon't know what they could do any different. They were amazing to work with and will use them again.
Sandra WhitedEverything was great!
Robert CarrollI recommend they inform them that instead of saying two days that they say it has to be back by 9 on set date. I was told I got it for 2 days I didn't leave the place till after 10 a.m. so it made me delivering it late when I thought I didn't have to be there till 10 a.m. also I told him I was delivering it to All City storage Middle Valley Road Hixson Tennessee and they had me returning it at a different location. the location I told them told them I was turning it into did not even open till 9:30 so I could not have returned it at 9
Lisa ElliottChris was awesome!!!!!
John WrinkleAwesome service and great location!
Daniel GentryCustomer service was perfect
Christopher HatfieldVery friendly and helpful.
CAROL FIELDSGreat people to work with!! First choice in my local area. Have used them 4-5 times this year. Only issue has been the lack of lubrication on overhead door making it difficult to open and close. That of course is not within the scope of the local franchise and rests upon uHuals maintenance department.
Kevin EdwardsI had a great experience. Will use them again.
Steven BreischThe U Haul them returned to the location after closing to assist me with my needs. Excellent team and customer relations,
Tom WeeksU doing good just don’t robotics tooo much
basharat murtazaThey always take care of me. Great people and amazing service!
SARAH HAGLEChris was a great help when another lication did not have my truck,i will use his lication again
Trena KoczeraThey are very well informed, friendly , Would recommend any of my friends or family to use their services.
Brian SimpsonThey were closed but the lady informed my how to do the app if closed and that was so convenient for me because I could t get there when they were open. Very nice and professional lady. I do feel the app could use some work to make it much easier though
Melissa ShannonVery nice and very helpful
Billy SharpSimply great friendly service!
ANGELO BENEDETTIThe service was fine, but I was charged for gas even after filling the tank back up to the starting point of 3/4 of a tank.
Ashley Stroud.
Gary PigerJust maybe show us how to hook it up.
Shelia WilliamsThe store was closed so I was not able to talk with anyone but it is in an open area that allowed plenty of room to move about and the lock box is prominently displayed. This is the second time I have dropped a truck off at this location and both times were good.
Tammy PerryRevoke chris truck repairs contract
Connie A Johnson