Customer Reviews for Circle A Market
(U-Haul Neighborhood Dealer)

Rating:

1.0

Nobody was at the location and when you call it goes straight to a fax.

Rating:

3.0

I’m confused as to how UHaul offered us to save $50 to commute the truck to Bluefield, VA which would have been at least 35 miles further than our drop off in Richlands. But charged me $17 for mileage overage? That is ridiculous. Uhaul knows that the truck is not just going from the rental destination to the drop off destination. It has to stop where the freight needs to go as well?? So had I went to Bluefield with the truck how could I have saved $50- if my mileage was over by that much more? That is nickel and diming a customer way too much!

Rating:

3.0

The lady at the location did not know anything about how to check out or check in the truck, however the online app helped a bunch.

Rating:

5.0

This was my first time renting a 15ft uhaul. It was intimidating at first. But the lady running the show was super nice and made me feel instantly comfortable. She made our experience very enjoyable. We will be renting from her exclusively from now on haha.

Rating:

5.0

Another great experience

Rating:

2.0

Pickup location was changed. New location did not have my ordered packing blankets so I had to return to original location. Drop off location made me fold the blankets, which normally I would not object to if not for pick up confusion.

Rating:

5.0

The sales woman was very accommodating. She helped with filling out forms and was sure we got what we needed.

Rating:

3.0

The driver's side door had such a big air gap when it was closed that the air rushing through was so load that I had to wear noise canceling headphones to drive.

Rating:

2.0

Truck was nasty had coffee grounds in console over engine. Truck has a manifold leak on the excuast. One of the worst rentals I've had my son in law and nephew couldn't believe it either. I took pictures of truck just for my protection I won't be going there any more

Rating:

1.0

The person was not there on pickup or drop off. I had to speak with her over the the phone. There was no noting of mileage or condition of the vehicle. I drove less than 5 minutes down the road and there was a flat tire and one tire blown completely out. The main Uhual in JC got me help because when I called the number there was no answer from the location. I waited but they did amazing with communication and timing. I wanted to rent a dolly and there was not one. Overall horrible experience and I will never rent from this location again.

Rating:

2.0

It is a liquor store. UHaul is a very small side business. Besides handing me the key, no one there knew anything about the rental. There was someone on the phone that took my info and sent me text messages.

Rating:

2.0

I Chose this location because it's a Gas Station, and you have to put gas back in the truck before turning it back in. And this Gas Station DOES NOT HAVE GAS. had to turn around and go somewhere else to fill up and then come back. So it needs to be taken off the return list.

Rating:

2.0

Don't let people rent trucks that are not at the location we go to to pick the truck up from. I rented a 10 foot truck and received a 26 ft truck. It was very inconvenient. And the appliance dolly I rented didn't have tracks on it to make it easier to go up the stairs which is why I got it to begin with.

Rating:

5.0

I had to pay another $20 for mileage when I was never told there were mileage restrainnts

Rating:

3.0

Employee was very nice and helpful.

Rating:

2.0

Someone needs to be at location that knows how to rent trucks , all transactions were made through a walk up window talking to someone on speakerphone !!!!

Rating:

3.0

No air conditioning, brakes squealing

Rating:

3.0

I accidentally locked the one and only key in the truck after using key to check the final mileage reading. Return location did find someone to open the door after I had returned the truck. Truck return locations should have master keys.

Rating:

1.0

We went to pickup the truck. The person there acted like they had no clue about a reservation for the truck being made. He could barely speak English. He called someone and they said they didn't have a truck for us. Then we called a uhaul call center and got lost trying to find the place where they had a truck. Wasted more gas running around the city. On a time crunch. When we finally got there the woman said she couldn't change the reservation so we had to call the call center back and be put on hold again. Very frustrating. They wouldn't even give us a discount for all of our trouble and wasted gas.

Rating:

5.0

Amazing customer service!!! Robert is amazing and his staff.

Rating:

4.0

Need to keep more moving pads. There were only 3 when I arrived, I had requested 2 dozen. Also the mileage out was 9/10 of a mile more when I picked up vs. What the contract stated.

Rating:

1.0

It’s hard to communicate in a location that only has a walk up window located on a busy road. Had no equipment to print a receipt. Rent from another location.

Rating:

2.0

I am not sure why I had to take over 20 miles away instead of being able to take literally 10 15 minutes from new home. Also was charged extra when I already paid to take it to Johnson City when I rented vehicle. This I want discussed and a call back.

Rating:

5.0

The customer service is great

Rating:

2.0

Was supposed to be 29.95 per day, plus mileage. Charged way over that. Truck was clean and new

Rating:

5.0

ALWAYS Amazing to our family. Beyond accommodating and always a resolution and pleasure to do any business with them. We will always use Circle A. Thank you.

Rating:

5.0

Circle A Mart has the best customer service.

Rating:

1.0

The clerk was extremely discourteous. The website says checking in online is optional. When we arrived she said we had to return home and fill in the form online. After we did that we returned to the clerk and we had to wait 20 minutes while she made a telephone call. The truck wasn't pulled out to be ready for us. U-haul should do away with this location. It is dirty and the service is terrible.

Rating:

1.0

Our pickup was 8:30 AM by time we finally got finished and received rental equipment, it was close to 10:30 AM. The hired moving guys were to be at location for 10 AM. We did online check in which was a hassle. First of all location seemed shady and were hesitant to even follow through with truck pick up. We attempted to call the 800 ph number to change locations but were put on hold for prolonged period of time, in fact drove to Starbucks for coffee, waited in line and still on hold. Tried chat -no response, finally just hung up. Went back to 912 west market and continued with online check in, receiving wrong insructions. Truck key was to be in lock box at back of truck. After searching several minutes for lock box we discovered there was none, even though I received lock box code. Once again we called 800 number, put on hold for long time. Simultaneously we used another phone to call a different uhaul location to ask where to find key. Finally got through to 800 number and was told to pick up key from gas station attendant next to truck parking area. I did this, then had to go through process of confirmation with attendant even though I just finished on line check in. She gave me the key, I left to go back to house only to find on arrival the furniture and utility trollies I paid for were not in truck like the instructions said they would be. I called 800 number again, on hold for another lengthy time, before agent said that would not be a problem just go back to W. Market to pick up the missing equipment. We just finished safely maneuvering the 26 ft truck down narrow residential street, making tight corners, and calculated 6 point turn into driveway. So we decided to go back to location with a car, which required moving truck out of driveway and repeating process. Back at W. Market, I explained equipment was already paid for, the attendant said since we already picked up truck, I needed to go to different location to redo contract. “You have got to be kidding me”. Hearing my displeasure, the attendant made a call to uhaul to verify and said I would receive email approval. Because of my prolonged call wait times to uhaul, my phone battery ran low so was left in truck to charge, therefore, no way to check email. The attendant reluctantly lent me her phone. Of course to check my email a security code was texted to my phone which I didn’t have. Finally after another call by attendant, I got my equipment. Once at the house, the movers I hired through Uhaul list of hired labor did not show up.

Rating:

5.0

I filled out all information online for reservation. Rep had to input a lot of it again.

Rating:

3.0

Had no way to lock equipment in back since they closed 30 minutes before I got there

Rating:

1.0

This U Haul dealership; turns out it was built into the corpse of an old gas station that was so dead even the plastic bags over the pump handles were mostly decomposed. Two bearded old men were sitting right outside on the removed backseat of a van, one was wearing unmatching hospital scrubs. My boyfriend and I exchanged concerned glances but he went to the window were a couple that looked to be in their 80s stared vacantly back at him. He told them he had reserved a U-Haul and they both said they didn't know how to do the paperwork and needed to call their boss, soon they were on the phone with a woman sporting an Indian accent thick as tapioca. She explained the process but they didn't have the normal U-Haul paperwork so they wrote everything out on a postit note with a Bic pen which he then signed. The U-Haul itself was fine. After we arrived at our destination we found the email they sent explaining the return process, we had requested the return site be a U-Haul dealership that is literally two miles away but they had instead scheduled us to take it to a different location on the other side of town. Attached to the email was a copy of the official U-Haul paperwork they had failed to find; they had taken the liberty of filling it in for us complete with his forged signature. Don't use this sketchy white trash facility.

Rating:

1.0

Incredibly unprofessional; didn't get my truck until an hour after scheduled because an employee "wasn't out of bed yet". My entire move was delayed by an hour because of uhaul. Also, I ordered mats to be with the truck. They had none and told me to drive 20 mins in the opposite direction to go get some. I may never use uhaul again.

Rating:

3.0

the cab was dirty, I should have either been reimburse for the extra gas or some time should have been taken off.

Rating:

5.0

The owners are amazing always friendly I’ve used this location a few time trucks always clean very nice experience

Rating:

1.0

I'm trying to contact place i rented from due to the fact they have charged my card twice. The phone number they have is a fax machine number verify dissatisfied now have to.go to bank and dispute this second transaction.

Rating:

1.0

They mislead me on the gas The tank was less than 1/2 full and not a little more than 1/2 tank I sent photos of at the time of pickup and drop off Please refund my extra that was charged for fuel Thx

Rating:

1.0

Had to stand in the driveway at the location for 10 minutes before getting help. The we ordered 2 dozen blankets and the got the blankets out of a trailer in the parking lot and threw them in the parking lot on the ground in a pile unfolded and told us there are your blankets. They gave us the worst truck of there fleet with a ramp that didn't function properly had trouble extending the ramp all the way out and hooking on the tailgate.

Rating:

2.0

The location is horrible! The clerk is behind glass and speaks very low. Not only was it hard to hear him, he couldn't understand me. I pointed out our name on the list but he still did not understand what I was saying. Check in took way too long. We lost a half hour of time trying to get the checked in. Definitely will not recommend this location.

Rating:

1.0

This location does not have the resources to run their own business as well as satisfy the needs of U-Haul customers. There was garbage in the truck from the last customer. The attendant was very nice but she needed help.

Rating:

2.0

No service or conversation about the expectations of rental. Had garbage in the cab and truck. Gas mileage was not where it said it was. Was overcharged for gas. The whole experience felt shady.

Rating:

3.0

truck was not swept out and blankets were thrown all over the place

Rating:

4.0

Every person I talked to did their best to help. The only problem I had is the phone system the company has sucks. I had to make several calls in order to find a line that did not crackle an drop words of the person trying to help me. It made the process slow. The amazing gentleman in Johnson City was having problems with your communication system to and was trying diligently to prevent me knowing this. But he still saved the day. Thanks Fred.

Rating:

2.0

The truck I rented was not clean. It smelled of smoke and there was dirt everywhere. I had to stand 25 minutes in a cold convenience store parking lot because there was another customer. The store proprietor, who I was friendly and kind and I think was doing his best, completed my transaction on his cell phone. Nothing about the transaction inspired confidence except the friendly store manager. I would likely rent from the main store next time.

Rating:

5.0

Nice people and nice truck. I will use them again! Thanks!

Rating:

1.0

Did

Rating:

2.0

I was charged a deposit was told refundable. I was not provided copies of rental. When I turned in the 6x12 trailer I did not receive my deposit back.

Rating:

2.0

The Uhaul store in Bristol, TN did not have the truck I reserved online so sent me to this gas station in Johnson City which is 25 miles away. When I arrived, Circle A Market told me they did not have a 15' truck reserved for me. A supervisor had to be called in. Had to wait for the supervisor to arrive. Supervisor told me that the truck was on site but had to be received into inventory before she could rent it to me. In the end, the truck I requested for 9am wasn't available until 1130am, throwing me 2.5 hrs behind schedule.

Rating:

2.0

The person I worked with to pick up my moving van had no idea how to perform her duties. She had to call the manager/owner(?) to complete the process. This meant that I couldn't ask any questions or speak directly with anyone about my rental at the time I was renting the van. I was not allowed to park my car at the U-Haul location. This was very inconvienent.

Rating:

5.0

NEVER allow "Veterans Are Us" to advertise as movers on your website again. They NEVER came to unload the truck. We did it ourselves.

Rating:

5.0

The original location that I was directed to (Mounter Motor, 200 Waters St) was a closed business and vacant lot. I attempted to call the main Uhaul phone number buy I could not get anyone on the phone. I looked for the closest location from the App and the lady at Circle A Market as very helpful and a pleasure to work with.

Rating:

5.0

It was a convenience store in a gas station that no longer sells gas. The people were extremely friendly and helpful however and made the process simple and painless.

Rating:

1.0

Your curtesy and professionalism needs serious work. You need to understand the contracts well enough to answer basic questions like what am I signing for. I kept asking for clarification and the lady just looked at me and said do you want the trailer or not? I Just want to know How much I was being charged. Anyway, lesson learned, use official U-Haul sites, not the “neighborhood sites”

Rating:

5.0

The gentleman who rented my uhaul was so nice. He was a pleasure to work with. If I need uhaul again his kindness has gained my future business.

Rating:

3.0

Covid related experience I’m sure. Staff friendly. Location okay. Window service only and a drunk in the parking lot asked me three times to buy him booze!

Rating:

3.0

Very difficult to get a 26’ truck in the parking lot.

Rating:

2.0

The reps at this location didn't know the equipment well and were nearly clueless on setting up the rental and checking in the vehicle. They nearly charged me for the wrong rental, and would have if I hadn't caught the mistake. They also said I'd receive a receipt via email but I had to call to get the receipt. I was on hold for nearly 20 minutes when I called UHaul's 800 number. I also tried the online chat and no one ever showed up on UHaul's end. Piss poor and unacceptable customer service!!!

Rating:

5.0

Nothing they were very nice to us! They did a great job with helping us!

Rating:

1.0

When we arrived, the cashier couldn't locate the online reservation, told us the wrong amount for the deposit, and was rude to boot. We ended up having to take our Uhaul back to the original location instead of the location that was literally down the street because of the cashier's error. What was supposed to be a simple process ended up being a 45 minute ordeal. Moving is stressful enough and this situation put a damper on the entire day. If I end up renting a truck from Uhaul again, it definitely won't be at this location.