The Gentemann who helped me was so very nice and helpful and I highly recommend this location. Best service with Uhaul so far!!!
Heather S
Customer Reviews for Classic Sales Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The first two attempts to drop off said they could not accept the return as they were “full”. This was out of the way and I had to drop off outside of regular hours so there was no one to confirm the return.
Thomas ZMy preferred drop off (Wright City Liquor) was changed (automatically upon rental) and it added 5 miles to my drop off; and I had to pay for extra miles. That is just wrong!
Gregory ENeeds more signs
Zachary GThought everything was going great until they started taking money out of my sons account that they shouldn't have. Tring to get that money back
Alyce WGreat experience overall. Very personable. I will definitely recommend. Thank you!
Joe NEverybody was nice and helpful
nick GThe agent came straight out and was very helpful. He really couldn't help me with the gas situation bit I will call and figure it out like I said I returned truck with more gas than what I was given. I have the pictures but the main person at this location was super nice
Vanita cGuy was cool
James TStop trying to change their life around what you think! Allow their agent to help them accomplish their task, then you might have a happy customer. I have much more to say but will leave it at what I've written
JOHN DVery friendly staff and made sure to go through the equipment check before letting me get on the road. Very easy to drop off procedure.
BRYON GGreat return experience!
Sheldon BI would not change anything they were very helpful very knowledgeable and very very friendly
RAYMOND HThank God for that place ,the idiot who put in my location to drop off was a nightmare, and far from where I moved to ,why did they pick the location I drop off at ,it was first class and nice people, the people on the phone uhaul number are fucken asholes ,on hold 145 minutes, keept handing up and transfer me and no resolution to my situation, I would like a call from management 760 567 0308 thanks john ,ps ,the people on both ends pick up, and drop off are wonderful, thank God for them the rest is a fucken nightmare!!
JOHN KThe bill that was emailed to me was all wrong. It had an extra day on it and it said the total price was $410.28 when the actual price is $285.73. That’s a big difference. Please make sure you have the correct information when you send it out to people. Also I was told if I wanted the truck for an extra night it was only an even $20.00 when it was really $29.95. U-haul was incorrect about all the prices.
Keith PI did not get the desired dolly and furniture pads that I needed for my move.
Philipp VThe gentlemen I spoke to each time was helpful and kind. He was pleasant to speak too and was cheerful.
Pam Gthe first place we went to promised us a big truck and then could not supply us, but the one they sent us to was really nice and friendly and knew the answers to all our questions . Truck was Brand New so every thing worked I dont understand why that a F 650 would be a Gas truck but it was 7.3 MPG kinda sucks
Richard MGreat customer service and positive overall experience!
Barry HHave moved with only Uhaul for the past forty-five years. Probably 18 times, sometimes the trucks were in need of some steering or front wheel balancing, but overall things went very well. The truck I just used to move from Florida to Missouri was probably the best one of all . When the road wasn't to rough, the steering wheel had no bounce or shimmy from unbalanced tires. Not bad for a truck with 133,000 miles. Uhaul hasn't yet let me down.
peter cI really enjoyed the wonderful customer service I experienced at this location. Everyone was friendly, helpful and very cheerful. I highly recommend this location!
Janet RI did not pick up the u-haul in Warrenton Mo. I picked it up in Winfield Mo. The U-haul computer system was not functioning due to a glitch in a recent update. I know this becuase the customer behind me tried to pick up his rental at another location and they told him that. It took me over an hour to get my rental and I was never really checked in.
Richard BPlace was called Khemco Aluminum, no sign that said Classic Sales Ltd. Google even directed me to a completely different place that had nothing to do with Uhaul. Went over my mileage because of it.
Daniel JWas treated extremely well equipment well maintained and was ready to roll on pickup date
joe conce again they were very friendly
Charlotte KThe place is NOT labeled as it is on the website. Google maps sent us 6 miles away to a semi truck repair place on the OPPOSITE side of the highway
Deborah Severy place needs to give cash back not wait for a check in the mail that is if you paid with cash. now I have no money to make it to new job thanks alot
matthew hEverything was ready for us when we arrived and they were great at working quickly to get us on the road.
Tina BNothing -
Lisa GVery friendly! Contacted us prior to make sure pickup will be correctly and at our convenience.
Connie CFantastic job.
DARRYL CDropped off after hours
KEVIN HEmployee was very friendly, great experience, thank you.
Anthony TDirty and smelled horrible of cigarettes.
BRANDON HNO COMPLAINTS. TRUCK WAS AWESOME, I KNOW I PUT MORE FUEL IN THAN I NEEDED TO BUT THAT IS TO YOUR ADVANTAGE. LOL THANK YOU
LEE WEveryone was very friendly and eager to make our moving experience as pleasant as possible.
JANET Kthey went out of their way to help us.
Brenda SThey went out of their way to help us.
BRENDA SEven though I had trouble with the loading door cables. This place was happy to get right on the repairs. Great service.
TAMRA BA pleasure to do business with!
Rick Bconflicting prices online vrs on site. Price was better on site than the "deal" online where the drop off was inconvenient.
Craig D5 X 8 enclosed trailer worked fine. Electric hook-up wiring did not work completely correct, as I had no "running lights when headlightson. Blinker, brakes lites worked. I check out my car wiring, and foun it all ok, so trailer wiring needs checked
JAY PThe employees were extremely friendly and helpful.
JESSICA WHad to travel 1 hour to pick up truck and trailer. My preferred location was a 10 min drive but instead drove 60 mins. They wanted me to pick up truck at 1 location and drive to another location to pick up trailer. Called uhaul and complained and they got trailer to the truck.
RYAN PGive the local vendor maximum flexibility to extend the days and free miles as needed to accommodate the needs of the renter "on the spot" without approval or involvement from a regional office.
bob sThe location was fine but your scheduling dept and customer service was the worst experience I have ever had. I had to drive 40 miles to pick up the truck and then back to another location to pick up the car hauler. Teresa in scheduling told me on several occasions that it was 30 mins untill she was done for the day. I will never rent from u haul again. No one ever addressed the problem or tried to do something to offset my cost and troubles.
jeff cI was charged 'per day' for furniture pads this time. Is that right? I got 12 pads that cost me $30 for 3 days. I don't think I was charged per day the last time I got pads, back in December.
CAROL RThe people at this location were great!!!
CAROL Rbring back early...discount??
Rick KThe secretary who usually handles this was on vacation so it took the other guy an hour to figure out how to process the information; we even arrived 25 minutes early. The U-Haul was still dirty, broken glass all over the inside.
Shelbie BMain office could use some cleaning and updating. Very friendly folks, though.
DENISE BVery understanding, nice and professional individuals.
Joshua H