Customer Reviews for Clay Road Service Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Clay Road Service Center
You were great. Kim McNitt
Not really good customer service.
The owner and son were very accommodating when I needed to change my transportation options at the last minute. The Uhaul was clean and worked perfectly and they were even able to greet me after hours for the keys since I was a woman driving alone. I really appreciated that they went above and beyond.
i was very unsatisfied with the online reservatio, no one called me or emailed me to let me know that the truck was not going to be available at the location I had chosen. I had to call customer service and wait in line for a very long time to tell me that I had to drive 14 miles more to get the truck. I am very dissapointed for all the inconvinience, more money and hassel I had to go through!!
Everything was great. The service was great and Mr. Terry was exceptional. I recommend this location to any one who needs a U-haul.
The truck was rusted so bad inside of the trailer to were the door kept jamming and getting stuck. Also the cables kept jumping off track from the rollers.
My overall uhaul experience was terrible except for this location. I'll be contacting corporate. Two email guarantees that the truck I wanted was available and it was not
The location did not feel clean or safe. I am frustrated with the reservation system. My location was changed multiple times, each time to a more inconvenient location, even after speaking to someone directly on the phone. Half way through the process I had to cancel my original reservation and start over. I found a good solution, talked to the local rental location to confirm and then on the morning of my reservation I received a reservation location change, the six of the whole ordeal. It is completely unacceptable to change locations the morning of a move. It derailed our moving plans, but we had to conform with it at that point because we didn't have a choice. That is horrible customer service to change a pick-up location 8 am the morning of. I have always respected U-HAUL, and never had an experience like this. I don't know what has changed, but this was so frustrating that I may not use u-Haul again.
This is not the location I chose online to rent from.
My Experience with U-Haul in general was unpleasant. I had to drive extra miles to pick and drop off the truck though I selected a location near my house..
Excellent tires for my long trip. Convenient drop off. Vehicle performance better than expected. I was impressed overall to the point of joining the team. Keep us moving!
Thanks for providing my receipt for my after hours drop off! No recommendations for improvement.