No employees at the location. Dropped the trailer off in a lot next door to facility. No chock blocks available to chock the trailer. Left the handcart/dolly inside the building…no directions inside/outside where to leave the dolly.
Abigail P
Customer Reviews for Clean Jeans Express Laundry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was in the office for pickup and had to wait. I cleaned it out put more gas in it than it had and even turned it in a day early. On the 24th. And had rental of it till the 25th. The rent receipt said I didn't turn it in till today the 27th! And they charged me over 150.00 extra for having it cleaned and turned in early!
Crystal SThis location has very limited parking for u-haul equipment. The Dropbox slot wasnt large enough to easily fit the key. Be prepared to do a complete return on the app, when returning u-haul equipment at this location.
Abigail PThere was no one there and no info on how to return it . I had to call Tim at lakeside rv in sallisaw ok to find out to do it with no one there. Thanks to him I got it return properly.
Misty HMaybe leave a broom out for returns so costumer's can sweep out U-Hauls because while moving nobody thinks to pack a broom to clean up afterwards.
Patrice TI got charged a late return fee, when I feel the trailer was back on time.
Michael OPerson was very preoccupied by I guess checking us in on her cell phone not really sure if that’s what she was doing. Also we had told her we were to get a credit for bringing a uhaul trailer to this location for uhaul and we never received the credit on our card. And we were also charged a cleaning fee of $25 when we took all trash out of it and swept it. It was snowing when we were unloading it and it was probably wet
Victoria JHave someone at the office when you schedule a rental to be picked up.
Spencer OExcellent personnel. Great experience.
NADIA BBest trailer I have ever used. Does U haul offer them for retail?
Dan HNo help hooking up or checking lights.
JAMES FEasy and convenient!!!
Scott REasy to drop off and check back in using the app!!
Scott RNo phone or personal contact at designated pick up time for an hour so it was assumed we were suppose to just pick trailer up. At designated return time same thing. No answer to journal's and no one at :-/haul area or in sight. I was called on pickup date and informed I was responsible for trailer and we had just buried my husband and representative would not just call me later as I am amongst family and friends at luncheon for the funeral. Not happy and not sure I'll ever recommend this company again.
dee pThe hours are limited to 4 hours a day during the weekday and there was no one around to help on Sunday, which was the day I needed to return it. I did not know how to unhook the trailer and U-haul charged me an extra $30. This is almost a scam. Unfortunately, one doesn't have a reliable competitor to U-haul to turn to. A very poor run outfit.
OWEN OShitty employees
JACOB ENo complaints
Karen BThe trailer when picked up was very dirty inside one of the tail lights didn’t work and the tire was low. My husband fixed the tail light swept out the trailer and put air in the tire
CLYDE MNot at this time
Larry SKeep better hours and make sure there is someone there for the appointment.
Owen OI was very pleased with the facility, equipment and the young lady that helped me. I look forward to returning to this facility in the Fall.
SCOTT WNot have your customer service agent call up your customer who just picked up and paid cash for a uhaul trailer and accuse them of stealing it!!!! And threatening them!!! Then hang up on them!! This Agent should be held responsible for her very poor customer service!! It was so unprofessional !no uhaul customer should ever be treated like this by a uhaul representative.. Ive used uhaul many many times.. now I will consider other options..
KAMI OMore one way Rentall out of state.
HAROLD JThe weight of the tongue hitch is very heavy. Had a hard time lifting to my trailer ball. Also removing after trip from trailer ball. A Caution should be put out for users of this trailer, jack stands should be use. Maybe a jack installed on tongue. I had a safe trip, Maintenance men at Minot Office were very helpful on the trailer lights problem. I was only there for less than 30 minutes. Super Job Maintenance Minot North Dakota... Have a great day. Michael Duncan here in Empire Michigan.
MICHAEL DThe representative was rude and unorganized. 1. We reserved the Uhaul to be picked up in New Town, ND which was in our location. The day prior to pick up, we were informed we would need to drive 60 miles to pick up the uhaul in another location. 2. Upon arrival we were met with a very rude representative We ordered dollys and padding in order to move our furniture, we instead were informed those were not available and that we did have 20 blankets. These blankets were on a laundry basket lying on top of trash. I am certain they had not been cleaned as to the appearance and in a pandemic this was ludicrous. 3. We were asked to remove the car tower from the Uhaul as the representative did not know how to do so. 4. When we expressed our concerns about the treatment, her response was she could cancel the reservation. We have utilized Uhaul numerous times and this was the first time the customer service was absolutely unacceptable. 5. Once we arrived home to begin to pack, we counted 10 blankets so we did not have enough blankets to cover our furniture and were out of time to get any more, which caused damage to our furniture. Very dissatisfied with our treatment.
Derrick BI ordered online, seveeal days in advance, a very common trailer from New Town, North Dakota to drop off in Seligman, Arizona. The night before I was to collect my trailer, I was called by a woman in Minot North Dakota who asked me if I would drive 90 minutes each way to pick up my trailer in Tioga, North Dakota. I told her that I did not want to do that, she told me I really had no choice. Later that night, the representative from Tioga called me and asked me when I would be arriving, I told her I would get up early so that I could be there by 8 am. I waited two hours and no one showed up. Finally I got ahold of her and she told me that she had a dentist appointment and couldn't be there and to hook up my own trailer and just go. I was probably two hours down the road when a gentleman called me and asked me where I was taking the trailer. I told him Seligman, Arizona. He then asked me if I would mind delivering the trailer to Ash Fork, Arizona instead. By now I was extremely perturbed. PISSED! I told him what I thought of his request and hung up on him. So... U-Haul required me to drive 3 hours out of my way when I initially picked up the trailer, at a cost of not only my time, but $70 worth of diesel fuel with my one-ton. Then they made me wait 2 hours. Then they tried to talk me into delivering to another location. All without a single attempt make it up to me by reducing my nearly $500 trip to AZ. NEVER, NEVER AGAIN.
Matthew BReally excellent
JANETH BNo one at location. Concern about drop off date. I picked up the trailer on 3/12/20 with a 3 day rental. Got a call on 3/13/20 stating I should have returned it by 3/13/20. Only 24 hrs. Wrong. Well I dropped it off 1 day early. 3/14/20 @ 2':30 pm.
SANDRA DLet them turn in the equipment without having location services on there phone
Terry NThis uhaul Location is in a laundry mat. Lol No comment on who I had to look for!
Miguel MNot fuck up their whole contract, take money out of an account you said and PROMISED wouldn't be charged, lie about payment methods to trick people into using your service, having the correct equipment and pick up location, and not be rude assholes when the customer calls confused about why their contact has been messed up. The only person that isn't management was the nice guy at my drop off location in Box Elder. I might never use Uhaul again
Christopher MShe was great helping us out and had the right equipment all ready to go when we got there!
Curtis NGal in the office, in tioga, was excellent, friendly and courteous.
Kim EThe dollie was fine the service was okay new lady that tried very hard. My reservation was screwed up several times in the williston area was guaranteed a truck and when I got there I had to go on yet another 100 miles to get my truck was messed around with 5 times in one week trying to get promised equipment. It made my move more than frustrating
Rose NSadly, I won't be back here, but you can certainly use me as a positive reference.
RON BNeed to communicate with your customer service.. this online crap sucks
Cindy VBad business dealing with uhaul and it's customer satisfaction contact involved with this rental agreement. No emails are responded to and very upset.
kimm bGreat service
Rose NTioga was a great place to get our rental, staff was nice and pleasant to work with however we tried dropping rental off in Bismarck because of the very icy roads. The staff at Bismarck location were not so pleasant to work with, they were going to charge me 100 extra dollars for change in drop off location, talked to Fargo which they said was 100 dollars cheaper then Bismarck said no you have to take it back to Tioga. Got back to Tioga and found out Bismarck had marked our rental as returned in Bismarck after telling us they couldnt take the return. Thankfully Tioga got us all settled and straightened out. Bismarck has some work to do.
Lindsey OEasy to return
Mary CLet customer service know that there is actually U-haul services in Tioga ND. The managers name is Zetta, and they have a variety of equipment.
TERESA OExcellent customer servive
rose nGreat agent
rose nThe representative making the reservations should be better trained. Or have a better system 4 making reservations. I told her the place suggested by the app closest to my house was in Mohegan lake. She said she didn't have that address or couldn't look it up. Then she asked where I was going with the trailer and I told her my home address. The price went up by $200+. She gave no help figuring out why it was more. She said "I only go by what the system here tells me.
Richard MCorporate website was useless. No way could I contact them via the website to cancel or change a U-Haul I had scheduled! Very cumbersome. The phone number for the location in Williston ND was useless also as I attempted to cancel a rental I had there after I found a smaller trailer in Tioga, ND and rented it by calling them directly. This worked out very well , but then trying to cancel one in Williston was absolutely impossible so I gave up!!
bob bnice check in person, left truck cleaner than when I got it, transmission makes an annoying whistling noise and has an hard time shifting, uses excessive amount of fuel
MICHAEL Ddid not appreciate the drive across the state to pickup a rental truck that was supposed to be in Minot. extra cost for gas to pick up. extra miles on our truck. lost an entire day to drive. the cost was way too high. should have trucks in Harvey. U-Haul location no trucks for 2months such a sad thing offer some sort of compensation for time lost and excessive cost of rental and drive
Winona KU Haul personnel very pleasant.
Chris EThe inside of the trailer was cleaner when I dropped it off than when I picked it up. I took pictures of the trailer showing the damage it had when I picked it up so I could not be blamed for the damage.
DEAN HI had reserved the trailer to be picked up and returned to a Stanley Nd location. I had to travel to Tioga ND to pick it up. My reservation was changed from 10 days to 4 days by your customer service rep. I had to call them and have it changed to 10 days. The trailer was dirty and one of the tail lights was not working. There was a cleaner trailer on site but we were told that we could not rent that one. My reservation was for 10 days we returned the trailer a day early and was still charged the full 10 days.
Mary RThe girls that were there were as helpful as they could be but were unable to hook up the trailer we had to do that ourselves trailer was not clean but they swept it out before we left.
linda nInclude the destination point in the allotted mileage.
Ashley A