Parking and or driving the truck from a parking spot was VERY difficult. Driving out there wee various trailers and large rocks in tight spaces that made leaving difficult, then dropping off finding a spot for the large sized truck was difficult as the parking "lot" was more of a parking "lawn" that then was quite flooded with all the rain we received.
andrew K
Customer Reviews for Climate Control Moving Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
truck 2788 is a little rough....bad windshield wipers don't clean off rain and stutter across windshield. taillight out. brakes a little choppy. about 130K miles. not bad for short distance but not good for long road move.
Tim CIt was a good experience overall.
Brian KLocation was late opening (well over 20 min). There attempted to overcharge me. Trailer had to be swept to remove metal shavings and then mopped prior to use.
John Zoverall customer service was slower that expected and was not sufficient. Wanted to see if i could switch a truck since they were there but it seemed like I was bothering them to do a simple task.
David UThe owner was late, set us back for the trip.. the tank was also on quarter at pick up and drop off but I was told I’d be charged if I didn’t fill it ??
Jodian MLow tire pressure light problem. Attendant was 30 in late for opening store, had to advise it was issue before half hearted apology. Even then, claimed was filling-in, and not his fault. Slow service, claimed new system but seemed to be taking his time and not particularly rushing. Discount code for $19.95 off was not honored, disappeared off screen at checkout but was initially applied as valid. Poorly run business, need TQM quality training and better management.
THOMAS PVehicle was old, noisy, seat was torn and ripped. Outside of vehicle was covered in salt, windshield spotty and hard to see through. Interior of vehicle was dirty. Location required backing out into busy local road while vision impaired by large u haul vehicle parked next to me. Customer parking not identified; no where to park near rental office.
John HWas overall satisfied. A little expensive as is everything.
Amy GThe app is tough to get started on for pickup and return
BRIAN BReserved a 20' truck and was quoted a price for 1 day over the phone. When I arrived, I was asked when would I be returning the truck. I said maybe at night, but I'm not sure. Was told if you return the truck after hours, there's a drop box for the key. I also inquired the cost for each mile driven. I was quoted $39.95 for 24 hours, was charged for 2 days at $79.90, because the agent put an 8:30 pm return time for the day I rented the truck, based on an estimate time of I don't know and maybe tonight. He quoted me 80 cents per mile and I was charged $1.09/mile. When I returned the vehicle, so unprofessional the 3 employees are all eating subs at the front counter during business. On top of that, UHAUL charges these bogus fees...environmental fee and safe trip fee. SERIOUSLY, what's that all about!!!
DAVIDF PSteering felt loose, but that just may be the nature of this type of vehicle.
Brian NGreat customer service and the process was quick and easy! This is our second time renting from here and will do it again!
CHRISTOPHER JGreat service!
Richard CKeep on hauling U-Hauls
jerry iStore clerk was half an hour late to open the office and get my truck, threw off my schedule with hired movers. I get that the weather wasn’t great, but come on it’s upstate NY, we should be able to plan for this sort of thing.
William CHad an issue with the truck. Wanted to inform them. She wasn't interested. Told me to call customer service.
SCOTT FSeamless transaction
Richard STell the customer the charges b4 charging their card. And uhaul holds all refunds for 30 days in hopes you'll 4get about them... Penske is best
Regina MTook longer than expected to check in and get the vehicle. The vehicle was old but fully functional, but the previous customer must have taken it down muddy roads because the tires were completely covered in mud and there was mud all over the floorboards. That doesn't really matter, but it explains my response to the "clean and maintained" question. That said, the cost to rent the truck is very reasonable, so I will definitely rent from them again.
David SThe employee left the business for hours and we had to wait to get the u haul for hours. Huge pain to check out truck and return it
shannon hThis was an outside store. Very minimal selection but they were helpful and fast for the return.
Neal EGot the biggest U-Haul - could barely get it out of its spots. Was next to pole with a huge rock behind it. Was extremely difficult to even get out of the parking lot.
Kelly WI found it pretty nasty how I found soiled undergarments in the cab of the truck. And The back stunk like stale beer.
Joseph RThe lock box would not open in the frigid temps at the scheduled 830 pickup time. I was unable to get the truck at the scheduled self pick up time due to this and had to wait until the location opened at 10am. Perhaps the lock box should be In the vestibule area or better protected from elements.
Jason CThe person was wonderful and very helpful.
dan rThe truck needs an alignment, and did not have fuel when picked up.
Emiliana MThey should follow hours posted on website. Couldn't answer my questions, took notes because "I wasn't the 1st customer to ask that question" and she "had no idea" so she thought maybe she should ask someone before another customer asks. Refused to let me help hitch to my own vehicle. Only spoke broken English.
Dawn VHorrible service, bait and switch with website van pictures, along with additional fees and fines. Never again
Richard Cthe only issue was the store was not open with the posted time of 10am. When I tried to book the store it was closed for a few hours with a sign on the door. i understand staffing issues but thats terrible when you expect to start the process of moving and have to wait 30 minutes outside the strore.
Marco PEverything was great!
Christine pConvenient and professional service
Howard RThe service was great for a last-minute rental. However, no one was at the location when we returned the van during regular business hours. I tried unsuccessfully to use the app. Finally got someone on the phone who helped me with the return.
Janette HEverything was fine at the location. I did call the 800 number for support 2 times. The first time was poor and the second was better all though not good. The call was about the texting issues. The person made me feel trapped and offered no real solution for me at the time. U-Haul changed their check-in and check-out procedures since 2 months earlier. I was not given instructions to watch for that from the person at the counter when I arrived. It was in a text message and I don't do business with companies through texting. The person was unwilling to figure out what else could be done. I get aggravated when company personnel say there is no other way than what happened. To me that is not help. That is arrogance and complete disregard to the customer. Not even an I'm sorry you weren't aware. I just need to take the time to ask every possible question about the whole process before I sign any contract with U-Haul again. Notice the first 3 questions before this comments section. It's all about their equipment and location. Nothing about customer experience with their staff.
Nathan ZMuddy dog pri ts smeared all over the Inuit cab , no lock for my over night uhaul!! So all my stuff was unlocked . Then was charged extra for gas that I clearly put in . I have already made complaints about this location and now I’m just absolutely done !
June SThe mobile check-in process was terrible
Eric WI was treated very well by your associate She was wonderful
kevin gA better interactive system with emails would’ve answered a few questions I need answered, but don’t worry overall, these guys are fantastic I highly recommend them
Bruce PThe van was extremely dirty inside. It looked like it had just come from a dusty construction site. It smelled dirty too.
SHARONANN MEasy and flawless rental. Great location for my needs and friendly staff.
Jennifer VEquipment requested and reserved not available when we arrived, tried to use truck offered, unable to so we returned it and went elsewhere.
James PThe site and truck were great. The self pickup was okay. The app was really slow! The 5G connectivity was a little spotty. Maybe that was the issue...?
Tracy FI have no comment
ALEX SThe owner of the location was very helpful and accommodating. We had several issues with the self pick up process and he took care of everything for us quickly with no questions asked.
Gayle AThis place was great!… very professional, very clean… Very reasonable pricing… I will be using this service several times a year 👍😎
Christopher HEasy to use.
Ronald AEverything was perfect. Great experience
Steve RClean the truck !! It was awful, filthy door in back could barely get it to go up and down kept getting stuck and had to leave open a crack with all my stuff inside it !!!!
June SNothing it was a great experience with both employees I dealt with.
Jeff DDropped off after hours, so did not interact with the staff.
Paul VThe owner was late open the shop. I had a schedule to pick up the truck at 8:30 am but he didn't arrive until 8:45 am which made my schedule for pickup on a 25 minute delay because of the lateness and paperwork. Also during the time of rental the windowshield was hit by a softball, so I called the owner which as if I had insurance through the rental which I did so he said a claim would be submit for the windshield. Un be knows to me I look at my receipt on Monday and I'm charged $150.00 for the crack windshield so I call the office, the lady couldn't help me or tell me why I was charge the $150.00 because she was there when I completed the contract, and she wasn't sure so she gave me customer service number. It has been a frustrating experience because know I have to submit the claim with the insurance and follow up with them so that I don't get charge this fee that should have never been on my receipt .
Caroline SThe associate was totally professional and very knowledgable. No improvement needed.
Randall KIf someone requests an appliance dolly on Tuesday for a truck on Saturday don’t give them all away before Saturday. Being told “oh they all left in the past two days” doesn’t make the customer that thinks one is reserved for them 4 days earlier very happy
Coty CYour trucks need a rear view camera. That wood make backing up a lot easier.
Thomas PI want a full refund! My card was charged when the truck broke down on me! I couldn’t even complete what I rented the truck for
James HHad problems with visibility when backing truck out. Couldn't see if traffic was coming. A very dangerous spot. Trucks should be backed into parking spots so drivers aren't backing out into a highly traveled road.
Linda SThe staff was friendly and made it easy to rent a truck.
James M