As I dropped the vehicle off after business hours, there was no one there to guide me as to where to park the 26' truck. I phone up the help line and they were able to assist me quickly.
Chris H
Customer Reviews for Cobourg Goodyear
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was amazing. Thank you
ANGELINA AWHAT A GREAT EXPERIENCE TO HAVE A MEMEBER OF STAFF THAT KNEW EXACTLY WHAT HE WAS DOING IN REGARDS TO THE SERVICE THAT WAS BEING OFFERRED. NO BEATING ABOUT, NO HAVING TO LOOK UP OR SEEK ANSWERS FROM ANOTHER AND EVERYTHING THAT WAS STATED DID IN FACT TURN OUT TO BE 100% ACCURATE. IT MAKES ONE FEEL THAT IN THIS CASE THE MACHINES HAVE NOT TAKEN OVER. WELL, DONE COBOURG.
ED BVehicle was ready at the time required and check in went smoothly so I can't see how things could be better.
Alan FI have zero complaints, quick friendly service… clean and well maintained vehicles…absolutely a stress free part of our day, we will definitely be back as the need arises, thank you
Mike PNo complaints about this particular location but an overall experience with U-Haul was horrible due to my initial booking with U-Haul Dealer, located at 1 Buchanan St, Cobourg, ON. I booked a 10' Truck with U Haul 1 month ahead before moving but they cancelled my reservation without telling me. I found out it accidentally 7 hours prior to getting U-Haul. The reservation office offered me a bigger truck but because I don't have any experience driving 15 truck I had to accept a van that needed to be returned back to the same location costing me extra 140 kms and and pay another $70 for a train ticket. I'll will never use U-haul again.
Igor TNothing, keep up the great work.
Bob GHave some signage at the counter/window identifying as Uhaul
Digby HWe had booked the certain size truck and when we got there at 9am it was not there when we had people all set up to help us. The man said it was supposed to be dropped off at 8am so he called the people and said they are late about 1/2 hour so we had to wait and then wait for them to check it in before getting us checked out. There should be fines if they are late returning!!!!! The pick up location (Goodyear in cobourg) employees where very nice and professional.
Barbara MWe had good interaction here.
Cindy WThe service person was very friendly and helpful.
BRIGIDA KService was friendly and efficient and the vehicle was well maintained. Would definitely use their services again.
Loretta KThe only thing I would suggest is to put a UHaul sign outside - as there are none - just the Goodyear sign - and being they park the vehicles in another lot - and old location was quite a few units away - it’s a bit confusing looking for it
Jayne DI have rented and returned here before. The site is easy to access and neat and clean.
BRADLEYGLENN SWhen you have it set up for ride share at a location that is closed, INFORM the customer. This massive oversight set us back HOURS
Adria WI found the staff to be very uncommunicative and sullen. No greeting, no explanation as to what was happening regarding the check-out process. I was left wondering what was going on. I have used your services on a number of occasions and have found other agents to be much more friendly and professional. Please do not direct a future request to this location. Thank you.
Adrian MVery friendly and helpful staff
ed rHave 2 CPU 1 separate for auto repairs and 1 for uhaul rentals
MARCIA JGreat staff very helpful and very polite
MICHEAL WThe previous renter left oil in the bottom of the trailer. I do not blame the location as I picked up the trailer just as it was being logged back in. Time was important so I ignored the oil. BUT it made footing slippery and potentially dangerous and soiled my tarp - annoying.
Scott WDesk check- in was very easy and efficient, same for drop-off.
Mary ACab was dirty, bed was covered with gravel, otherwise OK
Richard SMore availability
Ian TU-Haul sign outside
Daniel GExcellent!
JIM BContact person, “Cole” did a fantastic job of helping me, very friendly, kind and courtesy. What this world needs, is more good trained people like “Cole” Thanks again “ Cole “ for your good service!😊
Brian RThis location was great. My only criticism relates to U-Haul’s digital platform. It’s a great system in most ways (allowing, in theory, for pick and drop off as well as verification of condition and other things via photos) BUT the instructions for the process were terrible. And the staff at the location don’t know how it works. I had no idea when I arrived how or from where I was supposed to get the code to access the keys and do the check in procedure. I kept waiting for an email that never came. When I finally figured out that I needed to log into my account two things happened .. the system wanted an American postal code. Also: it says “next steps” in small font at the bottom of the page and I did not take “next steps” to mean “check in and register your pick up here”. I was very lucky that the staff at the location happened to be there. They checked me in, got the code and retrieved the keys. Please fix your digital platform to be easier to use and follow. When I returned the van I didn’t access the digital system until i was already home and so I couldn’t do the proper drop off processing.I worried all day Sunday that I would be charged extra days I was very happy to see Monday that I wasn’t so thank you. I see the potential in this system; it just needs some improvements.
Daphne BEverything was quick and easy. From the initial truck rental to rental drop off. I recommend.
Stephanie MGreat Customer Service, Will use again. Thanks Guys.
JOE PJust to ensure open trailers are free from snow and ice before or during installation to vehicles otherwise everything was great
Ronald HI have never rented a cargo van...everything was so smooth. Will definitely use your service again.
Lisa WJust two comments. I wanted to use debit not credit, but the option was not available to me - i.e. I could not hold the reservation on credit, but pay with debit. Second, I would have liked to rent this vehicle closer to home - Port Hope - but the equipment was not available here. Otherwise, a good experience, and was glad I could rent the truck on short notice. Staff were good/helpful.
Janet EFriendly and efficient. Made things very easy. Thanks
Rev. GExcellent Customer Service
siert wThere was an article of clothing left in the vehicle cab from a previous rental.
George POur reservation was fir 11:30, didn’t get the truck until noon. Our contract was still for 11:30 return. The truck cab was pretty dirty, but I didn’t inspect the inside of the cab because we were late in getting the truck.
DOUG DNice new vehicle. Efficient service.
Deborah MTires on trailer were past wear bars on the one side with cracks visible. Pretty sketchy. Had fingers crossed it wasn't gonna blow out on me. Otherwise trailer was clean and excellent service..
danny dThe loose/bent differential access panel in the floor presented a trip hazard, hindered ease of loading and caused one minor injury.
Steve HFill the gasoline
STEVE SEverything about this rental met my expectations - the reservation online, the pickup, the drop off. Can't really think of anything that needs to be improved.
George PGood pickup, staff was competent. Some damage on the trailer, but not functional issues.
Justin VThe support received from Ryan was top notch, thank you! Something to improve, but this is not aobut the location but uhaul in general. The website showed availability of the equipment in several locations close to each other. However, after reserving equipment and getting a confirmation, I got a call from "head office" indicating there was not equipment available at either location. You could use a better inventory/update on your system, as I did this 3 times with the same outcome every time, so I could not rent all the equipment I needed, just the one Ryan helped me out with.
FERNANDO LThe vehicle was available early, although the extra equipment (dolly) I requested was not available. Pickup after hours was easy to follow and instructions were clear. Overall, a quick and easy process.
Sean MWhen I made my reservation I chose your 24/7 option. However, when I arrived at the location early in the morning to check in, the reservation could not be executed and the message I got was to wait another two hours until the location opened. Luckily, a worker was there early and let me in. Once in your system he told me that UHaul had not set up this reservation for 24/7 even though that is what was confirmed on my reservation. Thank goodness for this worker and his initiative. Upon arrival at the end of the reservation, I could not make the return function of the web site work. You must update the user interface on this 24/7 as my entire experience with it was horrible.
Scott CRude service, dirty cab, old windshield wipers didn't clear the windshield when it was raining
BRODY CI would prefer it if the gas tank was full at the start of the rental. It makes it much easier to fill it up on return. I found the gas gauge in this rental truck to be very sluggish, so I ended up putting much more gas in the truck than needed, just to get the needle to move. If the gas tank is full, it makes it that much easier to return it at its proper level: full.
George PVery efficient & friendly
Ginette HSignage would help
MARK OA smooth, friendly and helpful experience.
GARY BReserved Friday for Saturday with pickup time. Clarity . Took insurance for truck. Easy to pickup and drop-off. Receipt of renting emailed with gas milage noted.
Donna KVery good
michael jThe service here was awesome nothing to fix we always us uhaul for moving highly recommend
JASONADAM YExcellent customer service by Ryan and his team.
KRISTY WLock boxes are very hard to open
Reesa OThe reason I say the equipment wasn’t clean as there was 2 fr of snow in the back which I had to remove before I could actually use the trailer somewhat disappointed with that and having to pay full price after I cleaned out the snow!
Lynn BGreat customer service at this location, unlike your location located at 15 Division Street in Cobourg Ontario. The associate working at this location was quite rude, and not very helpful at all.
Danny BShe treated me like I was important to your business. Excellence.
Terry TAll my past dealings with Uhaul have always been good. This time things just happened but you did, with some negotiation, take care of us. The truck was fine though it was not what we originally asked for. Thank You as you accommodated us by giving us a bigger truck for the price of the next smaller one. We also ordered an appliance dolly and confirmed it with the gentleman that called. Unfortunately there wasn’t one at our location and the closest was an hour away. We were moving 3 fridges! Among other things. Long and short, you offered a discount and I had to rent a heavy duty dolly. Hopefully the discount appears on my credit card.
Wendy A