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Gary B
Customer Reviews for Coloma Feed & Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Chuck KGood job.
Martin COur only problem was that we had reserved the truck in advance to be picked up at another location but, thankfully, we were able to locate where our truck actually was 20+ miles away and were able to go and pick it up. Otherwise, no problem at all. Overall a very good experience at this location. Thank you.
Joanne LGreat service
erin mAll good, best U Haul rental experience I have ever had. Personable, professional and quick.
Chuck KJude this location all the time…
Darin MWhat a difference between the 2. Very nice and helpful people here
JEFFREY RThank you 🙏👍 you're always good to me and helpful. Sydney and Mark ❣️
Sydney LNot a thing at all.
Mark BEveryone at Coloma feed store is helpful and friendly. Also the uhaul staff online and phone customer service. Outstanding. I needed to extend my rental 2 times and I received the best service and support. Thank you all.
Andrew HGreat service picking up and dropping off...thx
michael tI had to go again a long distance to turn in when there was a location less than a mile away It took both times 1/2 hr plus The trucks and service was excellent at both the pick up and drop location were terrible as far as distance .
Steve AThey were awesome very friendly,helpful andHelped me understand how come I was paying so much. They
Christine WFast hassle free drop off.
Keith HExcellent customer service and location.
melissa vThe gas was not full when I picked it up. If this was the case, then I wouldn’t have spent so much when I filled the truck before dropping it off. Also, the U-Haul app was having a lot of technical issues with the mobile check in.
Lucas GEquipment and Location were great.. However i had to start and complete the entire reservation process myself over the phone,, After i spoke directly with the Rental Business site staf on location.. cost me over an hour of My time.. How should i Bill Uhaul for this,, or be Reimbursed for my Time and Labor??.. Perhaps a better computer system.. i would like a Credit or some Compensation,, as My time is money too:(
Jeffrey BFast and friendly
Tyron FGet an updated computer system
Lawrence STheir computers are always a pain in picking up or dropping off... But I still go because they are close to me.. and zero choices close by me..
Darin MThe employee was not helpfull at. I did most of the hookup myself. The employee was busy loading pallets on someone's pickup
Tom FI was sent from Roseville Ca. to pick up this Car tow dolly. A 1 Hr. Drive one way. There was no sign by this remote area store and passed the place. It is located before the towns of Colusa and before Lotus, with both of these towns about a mile from this store. The folks there were very nice and helpful.. It would have been nice to have been given a map, since I had not GPS or directions. A nice sign Uhaul out front of the store would have been nice too.
David WThe custermer service and rental was great but today I noticed extra charges on my account. I called Coloma feed and was told that uhaul had over charged me and they would get back to me. Hopefully this will be taken care of by end of day.
CORY CIt’s a Hardware and feed store. Staff was not trained well on Uhaul rentals.
Kevin MEmployees were very helpful
KELLEY SVery friendly.
MICHAEL TCall me back about my claim.
BRADLEY BGreat service. Great people. Not the first time I have rented from here, and I would return here every time I needed to rent another trailer.
Ray HI made my reservation well in advance to pick up the truck at a specific location much closer to me. The day before my move Uhaul informed me there was no truck for me at that location and I'd have to drive twice the distance to another location. I asked for compensation then for the extra gas I'd have to purchase but Uhaul would not extend me that courtesy, even though it was them who failed to meet my needs. Very disappointed in Uhauls lousy effort to provide reliable service.
lisa oEverything went quick and smooth
Robert CAuto transport Trailer did not have tie down safety chain on rear of trailer. Very happy with Coloma Feed & Hardware but Disappointed with U-haul corp office after young man called and informed what happen. I showed up late and was charged the extra day. I Connected the trailer after paying for it and Disconnect a Trailer and waited because of the customers in line before me, which was the extra time I was late. I would like my $54.95 paid back to me.
thomas wI told the Feed Store clerk that I was taking it one way and dropping it in Woodland, CA. She never told me that I had to return it to her location. I ended up paying for an extra 5 days until U-Haul contacted me and wanted to know where the trailer was located.
David WThe return was a hassle since I had to do steps online which would not work and the office staff had to call uhaul for help checking the truck back in because the app would not work.
Eric SEasy, friendly and hassle free! Highly recommend
Bill FVery nice people who took the time to explain.everything
Rene CVery nice location, professional people and would recommend this location to friends and family.
Hugh SAbsolutely nothing, great family owned business, tire had a flat. I didn't have time to get it back to west Sac. location by the time I had dealt with it. So I went to my local uhaul because the phone number on my receipt said number was not in order. Coloma feed is amazing!
Collin WThis is a very cute hardware and feed store with everything you need for pets and home. Easy to find and rent from.
Susan CTrailer with busted light was the only one availability for pick up and the attendant simply said he would report it. Not ok to have damaged towing dolly when I already had to drive 40 miles to pick up. Also U-Haul system was down making it complicated to check out this station is so remote they do not have wireless service of any kind so it was impossible to validate the status of the trailer before leaving as is customary.
CARISSA BReservations don't know squat about location or try to help when they sent me 50 miles away from Sacramento to a small town in the mountains to pick up the equipment. Total bullcrap experience. Only good part was the reps at both locations. They have a strong dislike for U haul as a whole.
shawn tSuper frendly staff i would i would use coloma feed again
DRADY JWe just had to drop off truck and leave keys it was easy turn in
ralph pEasy Breezy
DRADY JHave trailer wheels on the trailer tongue. Easy to install and would save the customers back. Thank you.
alan gGreat service! Tessa was professional and knowledgeable...thank you!
Mary VSeveral Lights on trailer didn't work
STEVEN Kyour retail agent provide great service, helpful and I would rent agin
Lavetta HI made a reservation for a truck at first online and wanted to change it to a trailer but did not have that option on the website so I just cancelled instead. It was annoying that I had to make an account just to cancel a reservation. When I then tried to reserve a trailer the website worked fine to the point where I would select the location to rent from and then it would just say loading and never go anywhere. When I finally got a trailer it was just what we needed and the Coloma location was very convenient.
Liron GVery easy drop off location.
Chuck SWhen a customer requests an area that has several locations, and they make the reservation over a week in advance it not good business to send them an hour round trip out of their way. I understand this is not the fault of the location I ended up having to use.
Julienne OThe staff at Colona Feed was very pleasant and helpful. There was an issue with their store software not being updated (not their fault), so the counter person downloaded the app onto her own phone to get the paperwork finished. Great job!
feather aTerrible experience. Rented a trailer on a Monday for the following Friday at Noon in Auburn, CA. When we arrived at noon we were told that they had contacted us (they had not) and that the trailer was not availible, but it was parked in their yard for another customer for Saturday morning. We drove one hour to Auburn then had to go to Lotus, Ca to pick up a trailer. Another one hour away. Terrible service, feel like we had been lied too.
William MAgain the young lady Leah was fantastic made it a great experience
leif jThis is bullshit. A 250 dollar charge for wrong location drop off? This whole experience was a giant shit show. I will not be using uhaul ever again. Some needs to call me asap.
ROB BI rented a u-haul at a Rancho Cordova location and was agreed upon my contract to have a one way drop off at another location in Lotus Ca. Approximately 5 min from my departure I received a text message that my confirmation for drop off had been approved for another location. I called immediately and was told that the location I requested was full (anyone would think that the u-haul company would have confirmed prior to departure). However, I was told that I had no other decision besides another location located 20 miles away. Well I was determined because my contract stated that I would be dropping it off at the location I requested (Lotus Ca). I went to the u-haul location in Lotus Ca and was very pleased on the way the female and male, that were working between 1400-1500 hours, addressed there attention and were willing to listen to my situation. Both were very nice and stated that they didn't know why "they" would deny my request to drop the u-haul off and were more then helpful!! Needless to say I was able to drop the rental off at the location I had planned on after multiple helpless staff over the phone. Thank you Lotus staff!!
ashlee hJordan was very helpful and is an asset to the U-Haul family as well as Coloma Feed and Hardware. Thank you.
mike bi have rented lots of u hauls recently. this location was great but yall dont seem to care when things are not good for me. location drop off is a constant problem and no one has given a shit about my reported problems about drop off and pick up. you act like you care but its lame ass customer service. get it together or respond to my issues. at least respond and act like you care about me and my responce as a customer. these reports and what not are just a waste of my time. u haul seems to suck but it works so we put up with your shitty work. i a not happy with my service an actual person to fix the probelem would help.
ROB BIt was all good things went well
Jon H