Customer did not leave a comment.
Jackie D
Customer Reviews for Suchomlinow Business Group Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Todo exelente
jose mLarry was great.
Paul PThis 3rd party dealer was a1 he was very professional and educated about the Uhual truck.
kahlia jEverything was excellent - customer service, quick and easy processing, quality of equipment.
RICHARD LOutstanding customer service, and respect for their clients
Shawn Sgreat location ,easy in and out ,fast servce ,great people ,will use agin
David DI have never been so stressed out before during a move ony life. This was one of the worst experiences for me. I would not recommend U-Haul to anyone.
Rosanna MExcellent customer service very friendly staff very attentive and helpful
jorge SI was given a propane-powered truck and told not to refill it. However, it did not have enough gas to get to my destination, so I had to figure out how and where to refill with propane. The location showed almost no empathy for my situation. I was then surprisingly charged an exorbitant amount for fuel upon drop-off. Worst experience ever. My future is Penske.
Scott HDropped the vehicle off the night before it was due after hours. The drop box was visible. Wasn’t sure where to park it.
Dawn FBetter phone response, tried calling many times, could not leave message, said message center was full.
John FVery helpful A++
JUAN JThanks Armando! You really helped make my experience great. Seriously, excellent professional attitude and very helpful.
NICHOLAS CGreat job.
Ricardo DThe location has just closed so I picked via mobile. I ordered a furniture dolly with my truck I did the check in process and walked around the truck it all appeared on. I looked in the back and saw the orange dolly against the sidewall so I assumed it was the furniture dolly requested. I started truck, I had to slam the door to get it to latch. I drive out and it felt like the steering wheel was not aligned well. It shook horribly. The moment I turned the two dollys fell as they weren’t secured. I was not even aware there was two. The bed of the truck still has trash in it from the last person. Upon returning the truck I couldn’t check it in for some reason the location share wouldn’t accept. The whole process was not a simple one and I felt like the truck was not in good repair. Since the location was closed I really didn’t have options so I used it but I wont return to that location.
Cija WArrived at office and the attendant said they didn't have the office keys. Took 15 minutes for him to get them. Then entered information into the system and said the charge came out to $3000+ dollars. They had entered 82 additional days needed instead of miles needed. Then couldn't find the keys to truck I had rented. There was a dolly in the truck that I didn't order but he said not to worry about it. That there would be a green ziplock tie connected to it, and as long as I didn't break it there would be no charge. There was no tie on it. Very confusing and slow checkout, to say the least. The attendant was nice through it all, but I wouldn't use this location again.
Jordan FVery cordial and attentive representative
Alicia SGive customer ALL info not just partial.
avonne kIt was positive experience and no hassle. It went so smoothly.
bonnie pChange your map directions! It dumped us in the middle.of the freeway and said we arrived. The map took us 4 miles past the destination. Spent 30 min. Looking fir it! :/
Warren SAll went smoothly and the person was efficient and friendly
william aThe young man was very helpful
SCOTTIE CExcellent customer service
jorge SWent with the online pickup, when I got there, the person managing would not give me the keys and filled out another rental for me. Had to wait 30 min for his system to update while I had everything filled out ready to go with the current truck. Got charged twice.
Henry EPoor selection, overall awful experience to reserve.
Nikki CThey were very helpful and informative.
Stephany SThe items I ordered with truck were not available when I went to pick up the truck.
Salman SThey charge me more than they should. If I pick 24 hours why charge me for an extra day and I only had it two hours of the time I’m supposed to turn it in
Letiia RExcellent customer service sometimes is a 24/7 service because the location is self service but everything is easy if you follow the instructions
jorge SNo staff onsite to picknup the vehicle. Me and two other people waiting for 30 minutes before calli n g customer service. I had to pay movers extra for the time I spent at the location.
noel sWe set an appointment for pickup at 10:00 AM, nobody arrived until 10:40 AM, they over charged us $278 from the original quote then tried to say they couldn’t honor the quote because it was made months ago when the quote was made the day before, took them another hour to issue a refund, they gave us a damaged trailer that continued to have a tire go flat on our 13 hour drive. The chain to secure the car was missing the rubber piece to lock it in place. They had our uhaul scheduled to be returned in February of next year instead of 5 days out like it was supposed to be. The experience was horrible enough for us to decide this is our last time using uhaul.
Quavon STruck was dirty when brought it home, cleaned after my move yet, I was charged $25 cleaning fee. I will never recommend that location to anyone. Plain and simple,it was a ripped off
Seth ANot the location Inwas promised when I made my reservation, but Jorge was OUTSTANDING, and VERY helpful.
GERALD KThe first time I used this location on February 26th, 2022, the owner was nearly an hour late. There were four other people, including myself, waiting outside of the facility for their rentals. His excuse was the weather, even though every one of use made it there with no issues. The second time I used this facility on March 19th, 2022, I was scheduled to pick up my cargo trailer at 1:30pm. I was driving in from Dallas and the owner called me three times to ask if I could pick up my trailer early because he had a personal issue. I had arrangements I had to reschedule because HE had a “personal issue”. I don’t buy it, I think he just wanted to leave early because it was a Saturday and I was his last appointment. This man does not know how to run a business. I would never bother a client, much less three times, to have them come in early and burden them with my “personal issues”. He lacks accountability and responsibility. Worst experience I have ever had with a company.
Kinsey CI experienced great customer service. Staff was very professional, informative and helpful. The rental process was quick and easy. The store appeared to be fairly new. The parking lot was not paved and although I did not need additional accessories, I didn’t notice if there were accessories available to purchase. Everything I needed was provided. I would use and recommend this location again.
Roberta TBetter communication on answering the phone No one was on site or available but eventually we made contact Great service and friendly
AUSTIN DEasy, on-time pickup. Seamless transaction. Equipment perfect. Knowledgeable staff.
Julie JYour mobile app is horrible. The truck was not available because it was afterhours. The whole experience was the worst customer service logistics every thing about this experience was less than 0
Robert MHave the person running the site be available during their hours of operation posted on their door. I called the phone number provided, nobody answered and the voicemail still indicated the location would be closed for Christmas. I left a voicemail and never received a return call. Very unprofessional in my opinion.
JESSICA BThis is my second negative experience with Uhaul unfortunately. A year ago we had a truck from Northern California to Washington and had major issue with low tire pressure etc...This is both time consuming and frustrating. At this location, they didn't have a size we requested so we went along with the larger vehicle. I was told the car was full with gas, but it was under the F mark ... However, I did return the vehicle with the additional gas all the way to ACTUALLY FULL. With current gas prices I think that was beyond the call of duty and likely additional $15 or $20. The interior was clearly not cleaned. I did take photos at the time I got the truck and returned it as well.
CAROLINE AVery very disappointed the rental location forgot to Include a utility dolly . We are seniors and we picked up the vehicle at 5:30 dark the location person had to leave early , we noticed when we got home there was no dolly had to load the truck that evening , was very very difficult to move items to truck , refrigerator, freezer, dresser,, lots of boxes . We’re all moved by hand we are 65 Me and husband my teenager grandkid 90 lbs . It should of taken us at least 3 hrs to load in stead 6 hrs , when we arrived in Seguin Tx I call U-Haul to notify them and to let them know we needed a dolly for Wednesday the 14 to unload , mo dolly located I. Seguin again we new nobody to help . That experience was unbelievable . Very disappointed and exhausted to where our backs are aching severely, would like an Inconvenience refund of some sort
Rose VThe owner was very friendly and professional! Would use again and recommend to others!
DANIEL BThe employee that helped me was rude. Plus he asked questions I had already provided when I did the online reservation. The truck sounded like it was rattling apart. The appliance dolly I reserved was not available upon arrival. Never again!
MATTHEW GWorst experience ever.
Nick CEquipment was ready on time and in good working order. Great experience.
Rafael LGreat friendly service!!
LAURIE DI chose the after hours self check out because the pick up location was closed thanks to my truck not being available at the original store. I was assured that in spite of the fact that this was a self check out my truck would be ready for pick up at the front of the store. Long story short, the truck wasn’t in front of the store, it was parked on top of a grassy hill and due to the rain we’ve had in the previous days the truck got stuck in the mud so I had to call someone to tow me down the hill.
Joanna HI filled up the tank and they still charged me for the gas. Very upset, will not recommend to anybody, and the store doesnt return or pick up my calls
MIGUEL PWe had a 20’ truck pulling an auto transport and there was no good place to park it. Self checkin didn’t work so I spent 45 minutes on hold until a rep could help me. Ridiculous
James WDo an Inspection, at Vicious Automotive Uhaul location. 352 W James Lee Blvd Crestview, FL.
RONALD PWe were a bit late in our arrival vs the reservation time due to a traffic accident (not us). The manager understood and although this was probably his last appointment on a Friday, late afternoon. He waited patiently for us. Quick turn around and we were on our way.
CHARLES BWhen I arrived 20 minutes early, nobody was there. I talked to a lady from a different location that said someone was there and that it’s just hard to find the door (I had previously found and knocked on the door(s)). She wouldn’t accept the fact that nobody was there. I eventually got in touch with area manager , John. He said the employee had lunch from noon to one (my reservation was at noon). He said he may have left early to run to the bank but would be back very soon. Then I got a call from Jorge saying the other guy was in a fender bender and it would take Jorge 20 minutes to get there. I decided to wait instead of changing locations because this one was the most convenient for me. Jorge arrived and was very helpful, absolutely no complaints about Jorge. The ratchets on the trailer were so rusted I could barely undo them to get my vehicle off. They definitely need some maintenance.
Miranda MThe return was not so user friendly. I could not upload photos. I try from a different phone and operating system and same issue.
Angel GUhaul did a poor job communicating where to pick up trailer because of this I will not recommend u haul to anyone
donald tJorge was outstanding in his customer service response!
Jeff BDon’t post on site that the establishment is open on Saturday’s from 10-3 when in fact the establishment was closed. This caused me to have to take more time out of my moving day to take pic’s of this and that of the truck, fuel etc. If I have to do the job of an employee who’s supposed to be there, then I should either get paid by uhaul or get a discount. Very aggravating. PS. When I called the # associated with is establishment, the person who answered said, there was a comment on the site that stated they were going to be closed that day, which I didn’t see posted anywhere on the site or at the establishment.
Eric MHad trouble with the computer.
Daniel RMr. Suchomlinow is always very nice to work with. Thanks
Charles PThe service could not have been any more wonderful! Very caring people and I would recommend their service to anyone!
susan sGeorge went above and beyond in helping me help move my daughter. He was most accommodating and as a customer it made a huge difference in my abilities to complete the move. Christopher Conway.
Christopher CThe personnel was very helpful (different than my last experience). He was very helpful and knew what he was doing.
Ana RThe self-check-in is somewhat time-consuming, and I had to go retrieve the key from personnel who was unsure of the mobile check-in process steps. It seems like a regular check-in would have been a lot quicker. Recommend that the Uhaul website give an accurate description of what self-check-in is before a customer signs up for it (including verification info needed, average duration to get verified, etc.). Also, train personnel on what the steps of the self-check-in process look like so they don't question if I've paid yet when the app has instructed me to show personnel my phone screen to retrieve the key.
Ana R