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Erica Ward | Overall Experience
Customer Reviews for Community Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck I received should never been on the road let alone go long distance. Still waiting for a call back from U-Haul.
ANGELO DEPAOLAI would recommend anyone who needs to store their items in a well maintained unit to use this facility. The office staff is awesome to work with.
Gary Clark | Overall ExperienceNothing at all great experience
Gerard MehligThe staff were extremely helpful and pleasant.
Mary Keena | Overall ExperienceTeri was excellent
THOMAS MURANTEI had the unit for approximately two years. The staff were always polite and friendly to me the price was decent I would use them again. Thank you all
John Lipscomb | Overall ExperienceStaff was courteous, efficient, and extremely helpful.
John Alisse | Overall ExperienceGreat job customer service is amazing.
JAMES JONESExceedingly courteous and competent staff..superior thank you Dr joe Pirone
Joseph Pirone | Overall ExperienceThe internet connection at location is unstable so hard to complete the final process and be at the location.
Ronald ColavitoStaff were great . Always helpful and friendly . Very professional . Good prices . Highly recommend to anyone looking for extra storage .
steven Tarko | Overall ExperienceCustom Service excellent
james taylorFriendly. And totally efficient. Will use again.
Carlos TorresNothing
George GeldermanNo problems at all
Girard OwensNot much. Everything went well.
richard gonzalezThank you to the office staff!
Jessica Foody | Overall ExperienceThe woman who took care of me there was very kind and courteous very smooth transition
ralph ventrePerson working at location is ver friendly and helpful.
Arisandy GomezNothing needs improvement.
Jennifer CarpicoExceptional storage facility, impeccably maintained and highly professional staff. Teri is the best!!!!!
MARY TRAMONTIN | Overall ExperienceI've been a customer off and on for many years and Terri has always been the best.
Nancy Edwards | Overall ExperienceIt was unfortunate that I had to leave. Why? The girl that helped me was very respectful and friendly . She was all smiles and a sweetheart. I didn’t get her name but she was very beautiful and she had beautiful blonde hair. If I wasn’t dating I probably would of asked her out. Why? Because of her manors and professionalism. And of course her looks … You guys have a great girl running the place. Well spoken and uplifting. She deserves to be recognized and possibly a bump in her salary . The place was perfect for me and all of you guys are great. It was nice doing business with all of you . Have a great day . Who knows maybe I’ll need storage in the future. And hopefully that wonderful girl can help me again . 😊
keith Gushue | Overall ExperienceGreat service and the staff very friendly and attentive I definitely recommend
nick Kolokithas | Overall ExperienceStaff was friendly and professional, excellent uhaul location. Thank you!
Keenan ColburnServices were fantastic. No improvement necessary.
George HandelongThis was the smoothest transaction ever! Starting from the reservation, to pick up and return. It was flawless! Thanks Teri!
Vivica ShererI’m NOT happy with U-haul the company itself and I’ll explain why: The lady at the location was great and very helpful. Here is why I wasn’t happy with U-Haul: Their app wasn’t working well and I had to pick up the van at 5am in order to get the move in time (the location is closed at that time). Since the app wasn’t reliable as two days before it was acting up and giving me a message that it couldn’t get my reservation at this time and I should try again later (don’t remember exactly the message but it was something like that) so in order to make sure I won’t have any problems I picked up the van the day before. So technically I had the van in my possession for more than 24 hours therefore I had to pay for two days. The nice lady said her hands are tied and she can’t do anything and recommended that I’d call customer service and ask them to charge me for one day because of the circumstances. I called and the guy over the phone couldn’t care at all that because their app wasn’t reliable I had to pay for two days. So I’m totally not happy about this. I didn’t have any other choice. Mi strongly feel it’s not fair.
Gal GershovskyVery friendly staff! I was in my truck and on my way in a matter of minutes! Completely satisfied. I would recommend U-Haul/Community Storage to anyone and will definitely use them again.
John LuposelloLoren was wonderful! Kevin Calnan
Kevin CalnanFine just the way it is
Shona ZeekLower yout rates.
Cordell BowmanPerfect stay the same
Isabella RahfieldIt was perfect for me in terms of personnel, space, and convenience. Highly recommend.
MARTA HALLETT | Overall ExperienceIt’s been so many years since I used U-Haul and I was pleasantly surprised at the ease of being able to rent the equipment and the comfort if the equipment itself! Thanks so such great service!
Paul StefanyI was supposed to do contactless pickup, but the app wasn’t working properly so I had to go inside. The clerk was nice and very helpful.
Keith Nicholsonstaff was excellent: knowledgeable and friendly. vehicle was ready and very clean. a pleasure!
Robert LehrerThe customer service female at this location was rude and extremely unhelpful. I will never use the location again.
Steve RainbowNo improvements needed. great service
Gregory MckeeImprovements should be made regarding the condition of the trucks and shorten the wait time to speak with a customer service representative.
Aaron BaileyCustomer service was great, store looked clean. Truck was dirty, glass was really dirty and had a hard time seeing. Truck smelled like cigarettes and had a turn signal out as well. Rented a truck a month ago and had different truck but the same smelly and dirty truck.
Raymond TartellHad to pick up truck from there then go 20 miles out of my way to pick up the trailer I needed
Thomas KozakiewiczPrices are a little crazy because of this covid bullshit. And taking a $100 deposit to use my debit card is totally stupid. You're taking my money and charging me a deposit to take my money
Mario PaceGreat staff. Convenient and clean storage unit. Thanks
WILLIAM VOELKEL | Overall ExperienceVery good experience
Brian OakleyInternet issues caused clerk to charge my card twice and it was 1800$ and it is still pending in my account and funds were unavailable to me to use for my move. Clerk says it happens all the time . Very displeased with my experience
Ashley AND Sco SiedelNothing everything was perfect! Thanks guys!
Robert MillnamowI had a great experience at this storage facility! I had a unit for 1 year and never had an issue. My items were still in great condition when I moved out, even without having a temperature controlled unit. The staff was always responsive, helpful and friendly as well.
Autumn Hullings | Overall ExperienceEllen was great! Helpful, very clear, friendly
William VoelkelCustomer service at this location is excellent.
David IrgangService personnel were very efficient and pleasant
Carol WitschelEverything was great, thank you.
Joel SchachterVery nice called me to remind me I had a $100 refund coming.
NICHOLAS MASTRIANODo what you do!
JAMES DEVERcommunication between employees is necessary -- i was told my driver could just present his drivers license and then depart --apparently the associate on duty at the time complicated this to the point we almost didnt get the u haul --she made a simple event into a major complicated departure
Joel BuckThe only thing I would recommend is to upgrade your computer system as I was not able to upload drivers license and one other thing. Otherwise awesome service from the provider
Kevin RiceExcellent service by the girl on duty.
James StockburgerFriendly Staff !! Excellent service
Dolores BakerAbsolutely nothing! Thank you :)
MICHELE BARNESThank you
Wayne Coffrin | Overall ExperienceWonderful management staff. Very helpful, courteous, polite and professional
Bella Bouzar | Overall ExperienceThe truck was excellent, no problems. But we were charged way too much, $2969.00 from Pennsylvania to Florida. We turned the truck in one day early and were told we don’t get any money back for early returns. Also found out that someone else rented the same size truck for $1900.00 from Florida to California. Will not use U-Haul again.
Randi BorgerGreat location lady in the office was awesome but I am so bad remembering names. The guy in yard the next day was kind of a wise@$$ though! especially after I expertly navigated the crap they had all over the place and no room to really turn a truck and trailer with ease they have workers blocking all the Isles to boot! Always always grumpy jackasses working at these places!
Jason OliverTruck was in excellent condition. The rep at the facility was courteous and efficient. Would definitely use their services again.
Alessandro De LuciaVERY OVER PRICED WILL NEVER GO THERE AGAIN
Keith Oboyski | Overall ExperienceNothing to say about improving experience, but just wanted to comment that the receptionist was very friendly and kind and made the experience a lot easier!
Richard PortugalThe woman in charge was impolite and would never go back there again adding other things to my bill without asking me first when I approached her on those items she was telling me that u haul would be paid that day if I had an accident also telling me I cannot rent the van without a major credit card in my name I dont have a card I deal with cash
Ralph CarusoVery friendly and thorough customer service. A pleasure to deal with.
Thomas KeevillSame as pickup location. Excellent service!
DOUGLAS KEEFERTires on the vehicle on front drivers side were bald you should replace for next person renting could of been bad if it would of blown out
Richard MartinGet full cost transparency in advance with a confirmation about mileage cost. Check tank because clearly "full" is in the eye of the beholder. You will be penalized for not wiping down the truck interior and bed according to signs in more than one location. Not like it used to be by a long shot.
Jennifer Liugreat place, great people!!!
Elena Borisova-Marie | Overall ExperienceThe young woman in the office very nice and friendly. Would rent space from there again. Thank you
sherri McGraw | Overall ExperienceFine establishment. As I needed. Thanks.
Ken Urgovitch | Overall ExperienceFantastic storage unit staff friendly an unbeatable
Jack VanDoezelaar | Overall ExperienceFine
PETER BROOKS | Overall ExperienceThe gentleman who assisted me was very professional and outlined expectations clearly. I would use this facility again.
Mary Jo Murray | Overall ExperienceNice clean facility locked gate friendly and helpful staff
Edward Donnelly | Overall Experience