the customer service was friendly and quick. The key holder was not working correctly. The brakes were not in good working order.
CARMEN T
Customer Reviews for Compass Self Storage #203
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I picked up after hours I could not get the truck to start so I never use it! I would like a refund please
Evelyn EThe drop off closes at 2 in the afternoon. It was very confusing for me to verify what I needed to do to drop the truck. The E-mail recipient on my phone was such small print I couldn’t read what was needed. In person service until 5pm is what I expected.The return was trouble free , but my worries about a penalty or some other issues over night were constantly on my mind. I wish they had longer ( retail like) hours Monday through Friday!
Daniel NI drove 7.6 miles, started the truck 4 x but never left it idling and was charged for 10 gallons of gas. That is absurd. The location had one close gas station, a tiny Speedway on a high traffic intersection. I was ripped off. This truck must have a mechanical issue if this trip used 10 gallons. Place closed early (2pm) so I was subject to self checkout with no recourse for the fuel charge.
Michelle PWonderful staff who answered all my questions and offered some advice too. Been going to this location for the last 6 years or so only because of their honesty and treatment to customers! Thank you!
Stephen KGreat customer service
Juan VGet rid of the "Environmental" Fee COME ON MAN?!!! Come on!!!!
Joseph CProcess was so easy
Vignesh kI had to wait 15 minutes for customer service to call me back because the website would not recognize that I was at the location. The service rep suggested several tips that failed. I finally downloaded the app which then finally allowed me to retrieve my rental van. I also found the return to be too time-consuming and outdated.
Robert BN/A. All went as planned. Thanks!
Alice ACustomer service agent Mia on the phone was very helpful. Woman at the counter at pick up was rude and condescending and made a rough day worse.
Danealle CNothing. Everything was great
Mary CWe were in an accident and were not at fault. The other driver barley blew under the legal limit. I paid for the coverage on the rental YET I was charged more fees on top of the overall price. I called the number customer service had given me FIVE TIMES and even left a voicemails requesting call back and received nothing. Now today I have gotten a letter dated December 3rd in the mail asking for more insurance information despite having already providing such and within this letter it states if we do not return this letter within 10 days we will be sued!?! I am going to discourage my fellow healthcare professionals from renting from uhaul for their frequent moves.
Morgan HA great experience!
THIMIE AThe lady that helped me was very very nice, 10/10 would come again :)
JOHNNY QLocation was one hour from where we had requested our rental. The reservation process is flawed and not customer friendly. I had to spend 1.5 hours on the phone (at my initiative) to even find a vehicle despite having made a reservation weeks in advance.
William LCrazy simple process ~ couldn't be easier!
Daniel GKeep up the great customer service.
Karen DI can't tell you how thoroughly pleased I was with you all. The van was fantastic it only took 10 minutes to check out Audrey was wonderful. I liked everything so much I wanna head and rented a storage unit. I highly recommend you guys. Oh one other thing; I rented the cloths to put around my items and the bundles were only five dollars that incredibly reasonable price took me over the top. I'll forever be a customer!
Douglas WThe customer rep is snide and arrogant in my opinion. She appeared to use her cell phone to upload my information which I definitely did not sign up for. Won't be back at this location.
Kim Bthe truck was dirty. it has so many bugs on the windshield and allover. i doubt that they even did the disinfection for covid-19. very bad experience with driving the truck as it had lot of vibration and noise.
Rajinder GNothing could be improved Friendly and efficient
JOHN KNothing. Everything went very well. Employee did an outstanding job , very friendly and professional.
Michael RAugust was great! I wouldn’t change anything.
CRYSTAL RI wish we would've caught the name of the gentleman helping us, but he was friendly, enthusiastic and the best representation of Compass / UHaul you'd want to have! He was awesome!
DANIEL JThere was dirty masks left in backseat from previous renter. Couldn't get thru to anyone on the phone
TRACY AAudrey was fantastic. Very helpful and efficient. If I owned a business I would hire her!
Colin MOutstanding website. A very pleasant,cheerful and professional assisted me in the store. Thank you!
Paul MI saw a small advertisement in the van that stated you receive a free month’s rent for storage space if you rent the van. We did so, but no one mentioned the first month’s free rental advantage. That may be because two different family members transacted with the storage facility. The space was reserved the day before we rented the van. Is it possible that we could still receive the first month’s storage fee free offer? Thanks.
Sharon CI used the online pickup for the rental truck. It took me almost an hour, stood in front of the key lockbox, before I got the key out. The process are not intuitive, and there was no online instructions. Very confusing. I will not use it again.
Stephen LNeed to have the person renting the equipment go over the equipment for eccentricities. I am not familiar with Ford products.
Michael JEverything went perfect. Staff was very friendly and professional. Definitely will be back in the future.
Michael RThe app is terrible, and booking shouldn’t give you the option to deal with servicing over the counter if you’re just going to force someone to use the terrible app.
Lunden RAudrey the service person was a great help with renting the storage unit and truck I needed. She had a bubbly personality that made you feel at ease. She was very thorough and efficient.
Cherie WThanks
vinod kBrian, the rep on duty was able to assist me as it would not complete on the web site. He was most efficient and assisted swiftly. Thank you for having someone on site during this time. I would not have been able to complete the rental otherwise.
Cheryl SEVERYTHING WAS GOOD - GOOD EXPERIENCE AND SERVICE THANKS
MAANSI KThe office was locked with a hand written sign saying “will be back at 2:45.” My pickup time was 2pm and I waited for service for over an hour. My truck was also not out front as directed. I was told to drive around the building to the caged area to find my truck. The employee was extremely unprofessional and did not even apologize for blowing off my pickup time. Because the employee was not at the location I missed other pickup appointments and had others waiting elsewhere. I will not be returning to this location and will be looking at other alternatives for truck rental during a move.
Kellen SThe ladies at the counter were very nice and receptive. They explained everything to us very well. Truck was great, had a good day moving, and would use you again thank you !
ROSE CVery helopful in getting account setup for future us.
Gerard MThe service was great! It may seem petty, but the mileage on the truck was 1 mile less than what the contract said. Overall everything was exceptional.
Melinda BI think it is only fair to point out checking a truck back in has to be done by cell ph or additional 20.00 will be added to the bill. Everything else was pointed out except that.
Beverly WThe pic up process with the app is much worse than advertised. With apps, and photos, and calling a friend, and a van with no blankets but McDonald’s garbage. I’ll rent from someone other than U-Haul next time.
Christopher CAwesome! Audrey was so friendly and professional about things. She made it all clear and easy. Thanks
JANICE GGreat staff, easy pick up. Appreciated U-haul reaching out to me to get me into a truck once they realized they didn't have what I needed at the other spot.
Richard SThey were unaware that we would be returning the truck to this location despite the notifications to me to drop off here. Staff were very understanding though and happy to accommodate despite the confusion.
John VNot friendly to help on my fuel reading problem
Anand G