Customer Reviews for Coopers Automotive LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

There was no space to park the truck

Rating:

3.0

I did a self drop off, where to park could have been more clear but it was very simple once I found a decent spot to park. The key drop off box what visible which was great so I would have to hunt for it

Rating:

5.0

The older gentleman at the counter was very nice and helpful. Renting a truck is just that, renting a truck. It is the people that work at the place that make a difference and this gentleman definitely made the difference. I recommend this location.

Rating:

3.0

Rented a furniture dolly, a standard dolly and appliance dolly, was told this location had all of them. Got there and none of them were there! So our move took 3 extra hours than planned. Wasn't too happy about that.

Rating:

5.0

Customer service was very friendly professional and fast ! Would definitely rent from this location in the future.

Rating:

5.0

Great service

Rating:

3.0

The vehicle had a tire with low air and had not been cleaned prior to use.

Rating:

4.0

I scheduled online with a dolly. Upon picking up truck I was told they had none on site. Disappointed I was not told online at checkout.

Rating:

5.0

Very clear. Easy to install app. Easy to navigate app. Picked up, loaded up a 10 ft, unloaded a 10 ft and back in 5 hours. Not charged by the hour. Super friendly. Price was right and paid through the app.

Rating:

2.0

The U-haul rep didn’t act like he knew what he was doing

Rating:

5.0

The gentleman who helped me was very friendly, kind and professional!

Rating:

5.0

Nothing! The return process was fast, and easy! The guy working yesterday that took my lock and key to the truck was very sweet and he got me in and out within 2 minutes doing my U-Haul return. Once again, thank you all so much! It was a pleasure doing business and I will be in contact again soon.

Rating:

5.0

Staff was very helpful. We flew in from New Hampshire to help my younger sister move and we were able to book the van without any issues.

Rating:

5.0

At this location nothing.

Rating:

1.0

I thought I might be late to return the vehicle so I called uhaul to see what to do about it. The uhaul rep told me since no body was waiting for my vehicle I could keep it an extra day no charge. This was great until after I turned it in I received a 95$ charge for the extra day. I am not happy because it's possible I could have turned it in on time and only called to see what the procedure would be if late. To some up, I was told I would get a free day no need to turn in on time, only to be charged anyway for that day. Not good

Rating:

1.0

This place is terrible. Staff is hateful, extremely unprofessional. Did not want to be working Did nothing to help unhook or park the trailer.

Rating:

4.0

Great service

Rating:

1.0

Didn’t have my dolly I reserved and didn’t try very hard to find one for me. When dropping off truck older gentleman was short and kind of rude like I was interrupting his day

Rating:

5.0

Fast, efficient and friendly service.

Rating:

1.0

I was upset they confirmed me to a closer location and then called me back and stated they had to send me to a another location that was farther away and cause me to pay a lot more on mileage. Not a happy customer at all.

Rating:

2.0

I requested a dolly several days in advance and was told there wasn’t one available when I picked up the equipment. Service could have been faster as well.

Rating:

5.0

Very easy process! Very satisfied!

Rating:

3.0

Make access easier

Rating:

5.0

Excellent experience! Professional employees!

Rating:

5.0

Easy drop off location.

Rating:

4.0

Ive never rented a uhaul truck from any location in which l didnt pray that id make it back without breaking down. But I like luving on the edge. & I didnt break down.

Rating:

2.0

The check engine light in the truck was on. I had higher expectation for what I was going to get, but it got the job done.

Rating:

2.0

The older man on site made derogatory and racist remarks in front of black staff members. Appalling!

Rating:

5.0

Selection of available trucks was fantastic. Service and technology used was fast and outstanding.

Rating:

1.0

I was overcharged

Rating:

5.0

Super customer service!! Thank you

Rating:

2.0

I made a reservation three weeks in advance for a 15-footer for a move from Mount Juliet to Lebanon, Tennessee. When I called the day before to make sure we were good, I was told there was no reservation. I had to book again for the next day. All I got was a very old and beaten up 10-footer and had to pick it up and drop it off from a place further away from home; still in Nashville, but not as I planned. Instead of 2 or 3 trips I had to make 5 to get the job done. The person in charge of the truck in the new location was friendly and helpful, kudos to him.

Rating:

5.0

Great and friendly staff. Nice to this Cali boy that just moved to Tennessee

Rating:

3.0

Make the waypoint to determining a person's location be more approximate. I had trouble picking up a truck by mobile pickup because of this issue. It costed me about an hour to call a representative to assist me with the process of picking the truck but even after that, I didn't get the right key combination and didn't end up using the truck even though I paid for it. I was forced to get another truck on the same day and I am still struggling to get my refund back.

Rating:

5.0

This was the only truck I could find. Service was affordable, quick, and efficient. I appreciate a hassle-free experience. Thank you!

Rating:

3.0

Tire pressure indicator was on when I started the truck and Right rear tire was 50 out of recommended 90 psi.

Rating:

5.0

Great service.

Rating:

3.0

Truck did not run good , service engine light was on . Also it had no power , the ground had a horrible bounce when you applied the breaks . Truck was not safe . Very disappointed.

Rating:

5.0

Very cordial and helpful service. I will definitely rent from them again.

Rating:

4.0

I returned the dolly at 3pm on Friday, turns out that the U-Haul staff leaves at 2pm on Fridays! Even though the website states the hours are 9am till 1pm and 2pm to 4pm. Am so glad this was a neighborhood location / vehicle service - repairs. The man there was great to deal with even though he was not exactly familiar with return procedure. As a note I would definitely trust him to work on vehicles based on the shops appearance and talking with him..

Rating:

5.0

excellent attention they helped me a lot they made my move the best I recommend them one hundred percent, from now on I will always go to that same address

Rating:

1.0

We never received the promised phone call the day before our rental pickup. We drove to the location I set as ournpick up spot, and were told the location had changed. We had to wait forever to get our truck and tow dolly, and the location didn't have an appliance dolly even though we had reserved one. When connecting our tow dolly, the attendant had next to no knowledge, and left out some key information. Not a great experience.

Rating:

5.0

Very nice gentleman! He helped me get the ice off the windshield.

Rating:

5.0

Everything was ok

Rating:

4.0

Hard to maneuver/place in the drop off spot if your inexperienced. Great other than that.

Rating:

3.0

I had a very hard time picking up my rental because this location’s gps ping is actually two minutes down the road. I spoke with a customer service rep who was extremely helpful in figuring this out. It took almost a hour to pickup my rental. I would like to speak with someone about a refund for this inconvenience.

Rating:

1.0

The distributor/partner (Cooper’s Auto) lied about the amount of gas present at pick-up and I have photo verification proof that was taken and time-stamped AT THE TIME OF PICK-UP. Also, the back of the truck was FILTHY and required me to both sweep and mop it.

Rating:

3.0

Dropped off after hours

Rating:

2.0

The Coopers Automotive drop off facility in Nashville was a challenge. A very difficult parking lot to navigate. There were several cars taking up space, a steep hill, and a tight area to back the trailer in. The employee (owner?) asked me to back the trailer down a hill and put it on a flat surface and disconnect it. This was a challenge and they didn’t even stay to guide when backing up. It took several minutes to find an employee as well when I arrived.

Rating:

5.0

Excellent Costumer Service