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Arturo A
Customer Reviews for Servientrega Hollywood
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I arrived before opening hours, staff did their best to accommodate my early arrival with kindness. I would use this location again if I have a need. Thank you!
BARBARA SExcellent rental store. I'll recommend it to everyone.
JOSE MHomeless people all around. Unclear where the van was parked or how to get the keys. Had to call customer service.
Ria SExcellent service!!! Thank you
JUAN SExcelente y muy buena atención gracias
Miguel BAndrea was very helpful. She even helped to extend my rental an extra two days. Thank you so much!
Robert CI had a problem with early pickup because though my phone was fully charged it did not have enough memory to complete the sign in on the phone. I had to wait until the shop opened. The manager was very helpful and allowed me the hour I lost for turning in the van.
sandra cI rented truck for moving my son stuff,Gentlemen in office didn’t speak good English but very friendly and we used phone to translate.I had beast experience with this rental.no problem in all.Thanks for the great service
elvedina hVehicle was clean however showing needing an oil change on the display for the mileage.
TIMOTHY FThe first truck we were given had low air pressure in the tire due to a metal object in the tire. We were lucky that the sensor told us before we had an issue. The manager was very good about switching the truck, but the next one we got, which was the only one available had a broken right mirror so that we had no mirror on the right side of the truck. Fortunately, my passenger was able to guide me, but this was very uncomfortable and unsafe. It’s obvious these trucks are not inspected in anyway when they come back also, we had reserved a dolly, but because we got changed location three times the location we went to didn’t have one that made our move extremely difficult and took much longer than expected. I’ve had two experiences with UHaul this year and both of them have been similar. I’m not sure what the problem is, but I’m going to be looking for another truck rental company for my son’s next college move.
Marjorie BMany of your other locations could follow the example of how this locations takes care of it's customers!
TIMOTHY FThey charges me for gas when I returned it with the right amount.
HUGO RDon't know if they had more equipment but I got the only one that was presently on the lot
MAURICE WSuper Friendly people to work with and best experience overall with this location.
TIMOTHY FTruck was dirty in the cargo area.
Ivan CQuick, clean, no improvements needed!!
Janet FCarlos was extremely helpful, polite and a pleasure to do business with. Thank you ~ MBD
Maximillion BQuick, friendly, clean, helpful
Mindy RExcellent
Carlos LVery friendly staff
CHESTER CSuper easy process! Everything went smoothly and the truck was clean in great condition
Evelina DWhat a great experience. The gentleman was friendly and truly demonstrated customer service. A+!
Gregory CExcellent
John AFriendly person on a front desk
Yerzhan AHello This place is good. Man on front desk is very helpful and friendly Amazing experience Thank you
Yerzhan AN/A
Mercedes SI will never rent a U-Haul again. Very expensive and your app for pick up and return is garbage. All it did was crash over and over could not use it. My rental was over 1000$ dollars for a weekend in state. Mileage charge is way too much and each hundred miles should be discounted. I will use it or recommend to anyone. You broke my bank. Thank you
MARTIN SCarlos was extremely helpful and professional. We will do business again
Jose RThe rental and return went perfect
Gary SExcelente atención recomendados
Jhonny Fvery helpful and friendly counter help.
Stephen BPlease text the day before so customer can plan truck pickup.
Gabriel DCarlos and his assistant were excellent, would definitely use them again. Very Kind and helpful.
Emery JExcellent professional service at that location!
Luis CGreat people at this location. Very nice and friendly
Mark Smake sure the person knows you have to be at location with keys to use the app to return. I took the pictures put key in box and went home to use the program for after hour return. found out it uses your current location to verify you returned truck to the right address. so I could not return the truck using program.
david kSo helpful
Jillian BNothing. He was well spoken, kind and amazing. I definitely recommend him to others. Thank so much!
John BAfter returning the truck as received with half tank of gas, I was informed that I needed to add more gas to it or be charged. I was later charge for additional days and gas, which got rectify after I disputed. Never received a call from manager as I was told. Communication is very poor.
lorna TGreat costumer service !
Julio SI would love to give 5 stars because the gentleman was amazing, but I have disputed the charge with the location and have not heard anything back. I refilled the tank where it was to be filled, but I was charged $36 and they said I didn't refill.
Monica FEfficient , professional and helpful. Great.
PeterJohn PGreat customer service
ANDREA WHard to find
William CExcellent experience, I recommend it and I would do it again
Mauricio ONothing. Wasn’t their fault that I rented in Coral Springs and got a car 25 miles away and had to drive 75 miles to pick up the vehicle @2:30 when I reserved a month in advance at 8:00. And then ask for a supervisor from U Haul to call me back and never received a call. Not this location fault I haul is worst company for rentals.
Russ HThe service was excellent!! Carlos the owner and the rest of the team treat you like family the moment you enter. The process of renting and returning very easy, seamless and fast. Carlos did make sure I have everything I need to use the truck and even let me use the hitch which I didn’t think I needed and at the en it was a life saver. It will be my number one renting place from now on. Thank you very much!!
Carlos CIssues with this reservation: - Address on my reservation was to the wrong location. - Truck was beaten up, didn't drive well, air tire presser lights were on - Was not able to return the car via the app. Did not accept the uploaded pictures with multiple attempts. - Return location was hard to reach by phone. Impossible to reach anybody. - Final bill included $25 charge for 1/4 of gas (although the car was returned with more gas than what was used)
Baruch MHad issues with the app to return the rental. It was very frustrating.
Ansar HVery rude and charged me for extra miles that I didnt drive. Charged me a cleaning fee when I returned the truck clean.
WALTER WI dropped the truck off after hours and did not see anyone.
Bobbi SExcellent customer service, trucks are in good condition.
FABIAN MExcelente servicio! Fantástica atención
CARLOS RCarlos the manager was awesome!
MICHAEL HMake it clear that the 10ft truck has no ramp
MARIA VServientrega Hollywood people gave excellent service and help! Definitely would use again.
RICHARD CTo far from my storage location. There other much closer wasted a lot of fuel, THAT I HAD TO PAY FOR.. Try to tell me I could Not drop off there or pay a penalty, drop off location was texted by Uhaul office..
Julo c