Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called and left a message prior to rental and never got a return call from them. Dropped off on Sunday, so never dealt with any personnel at location.
The online return process was horrible, due to unable to access either app or website on 2 separate devices.
Raymond Sanders
Rating:
5.0
Customer did not leave a comment.
Charles Prosser
Rating:
5.0
Customer did not leave a comment.
phyllis Moore
Rating:
5.0
Nothing
James Tracy
Rating:
5.0
Nothing everything is good
Jacqueline Marshall
Rating:
4.0
Customer did not leave a comment.
Michael Merrill
Rating:
1.0
Vehicle was super dirty and stunk rates aren’t fair in my opinion you charge customers for pitting in less gas but when we put the gas over what we found it out there is no rate change this happens due to poor ways to gauge the vehicles gas to put it back exactly where y’all had the gas gauge at. We get charged if it is dirty but it is okay for us to receive the truck messy and are expected to clean it up.
Brett Morgan
Rating:
5.0
Customer did not leave a comment.
ERIC MAURER
Rating:
4.0
The mobile pick up process is tedious. I highly recommend picking up during business hours if possible.
Holger Hill
Rating:
5.0
Covington Computer Technologies gave me the best service. They knew what I needed and made sure it was ready when I picked it up. Great people to work with!
Scot Dyess
Rating:
5.0
Customer did not leave a comment.
Michael Morrow
Rating:
5.0
Customer did not leave a comment.
Willie Philyaw
Rating:
3.0
Location looks abandoned sign on door says they moved next door. Customers shouldn't have ro drive to another town to drop off while having a location close by
Ruben Inoa
Rating:
5.0
Customer did not leave a comment.
Willie Philyaw
Rating:
3.0
Customer did not leave a comment.
Michael Schultz
Rating:
5.0
Customer did not leave a comment.
Vernell Smith
Rating:
5.0
Great service
Charles Weant
Rating:
1.0
These people are steadily trying to steal money from me by trying to bill my card for dropping a trailer off with them that they say wasn't supposed to come to them. Even though I called them before dropping it off and they told me where to put it.
Jason Turner
Rating:
5.0
Customer did not leave a comment.
Michael Hourel
Rating:
4.0
Customer did not leave a comment.
Brandon Veasey
Rating:
5.0
Customer did not leave a comment.
George Whitlock
Rating:
4.0
Nothing that I observed needs improvement. They were very personable, accommodating and helpfull.
Craig Hill
Rating:
4.0
Lower cost
David Kunz
Rating:
5.0
Everything was easy.
Marlene Carpino
Rating:
3.0
Customer did not leave a comment.
SAMMIE WHITSTINE
Rating:
5.0
Good experience overall
Byron Smith
Rating:
5.0
Customer did not leave a comment.
William Spears
Rating:
5.0
Customer did not leave a comment.
Donna Hundley
Rating:
4.0
I do not have any suggestions for improvement.
Valarie Robertson
Rating:
5.0
All good
David Bryars
Rating:
5.0
Had to pick up truck at Crowes Nest location.
That location did not have blankets, handtruck, or wheeled furniture dolly for us as ordered. Had to return to Covington computer to rent that equipment.
Wayne Sasser
Rating:
5.0
Customer did not leave a comment.
William Spears
Rating:
1.0
Customer did not leave a comment.
Taliyah Person
Rating:
5.0
Customer did not leave a comment.
KATHY KNIGHTEN
Rating:
5.0
Customer did not leave a comment.
Randy Robertson
Rating:
5.0
Customer did not leave a comment.
Tammy sipple
Rating:
5.0
Customer did not leave a comment.
Keith Freeman
Rating:
5.0
Customer did not leave a comment.
Mike Wells
Rating:
5.0
Customer did not leave a comment.
Robert Russell
Rating:
5.0
Everything went well with the move. Gave 2 days to turn in uhaul even though we didnt nee it for those days. Price was excellent. I will recommend the uhaul rental to all my friends and relatives. Thank you Uhaul
Willie Wright
Rating:
5.0
Nothing Great place and people
Steve Gresock
Rating:
5.0
Customer did not leave a comment.
JOSHUA RAYBURN
Rating:
5.0
Customer did not leave a comment.
Frederick Dean Miner
Rating:
3.0
Customer did not leave a comment.
Caitlin Dozier
Rating:
3.0
Customer did not leave a comment.
LARRY NORRIS
Rating:
5.0
Customer did not leave a comment.
Leonard Fagerstrom
Rating:
5.0
Customer did not leave a comment.
CARL HOLT
Rating:
5.0
Would be nice to get my deposit back sooner than later
Chris mcgriff
Rating:
5.0
Easy easy easy
CLAYTON THOMAS
Rating:
5.0
Customer did not leave a comment.
TIMOTHY DAY
Rating:
5.0
Customer did not leave a comment.
Matthew Kanter
Rating:
5.0
Customer did not leave a comment.
ANTHONY TURNER
Rating:
5.0
Staff was great and service was excellent
Sonny Cravey
Rating:
5.0
Customer did not leave a comment.
CARL HOLT
Rating:
5.0
Customer did not leave a comment.
CLAYTON THOMAS
Rating:
2.0
I took a before and after picture of gas gauge and I put more than enough gas in the truck and they charged me 9 more dollars for gas. I never paid over a hundred dollars for a U-Haul.
CYNTHIA BEST
Rating:
5.0
The Spears were very friendly and accommodating. I will definitely use this location again!
LOGAN ADAMS
Rating:
5.0
Customer did not leave a comment.
JAMES SWEATMAN
Rating:
5.0
Customer did not leave a comment.
John Padgett
Rating:
4.0
Customer did not leave a comment.
JEROLD MULLIN
Rating:
5.0
They went over and beyond to help meet my needs. I can always count on them to help me. Highly recommend them!
CARA RUSSELL
Rating:
5.0
Very friendly folks at this location. I'll use them again.
PAUL SIMMONS
Rating:
5.0
Customer did not leave a comment.
BOBBY GUNN
Rating:
5.0
Customer did not leave a comment.
RANDALL NOLL
Rating:
5.0
Customer did not leave a comment.
LEOLA HART
Rating:
5.0
Rented 3 trucks and great experience with all 3.
PHILLIP FIRTH
Rating:
5.0
Customer did not leave a comment.
Roger Hammonds
Rating:
4.0
Everything was fine
Micheal Harris
Rating:
5.0
The people that rent here are so friendly and down to earth
DANIELLE WRIGHT
Rating:
1.0
Customer did not leave a comment.
JENNIFER FELPS
Rating:
5.0
Customer did not leave a comment.
Michael Springer
Rating:
5.0
Customer did not leave a comment.
Patrick McCalman
Rating:
5.0
The wipers need changed and the truck has a lot of play in the steering wheel.
Amanda Ramsey
Rating:
5.0
Customer did not leave a comment.
AMBER BOWLES
Rating:
4.0
Customer did not leave a comment.
Christopher Reeves
Rating:
3.0
Customer did not leave a comment.
david jones
Rating:
5.0
Customer did not leave a comment.
Edward Gantt
Rating:
5.0
Customer did not leave a comment.
Kathryn Smyth
Rating:
1.0
The worst experience I ever had will never go back
Sharon Creamer
Rating:
5.0
Helpful and Friendly store!
cindy solis
Rating:
1.0
Professional Courtesy and respect would help
Rickey Williams
Rating:
1.0
Customer did not leave a comment.
Ricky Messick
Rating:
5.0
Customer did not leave a comment.
David Marcum
Rating:
3.0
Customer did not leave a comment.
Gronda Crozier
Rating:
3.0
Nobody there, and nobody to call.
James Taylor
Rating:
4.0
Customer did not leave a comment.
SUSAN BROWN
Rating:
5.0
Customer did not leave a comment.
William Rushing
Rating:
5.0
Customer did not leave a comment.
Ricky Messick
Rating:
5.0
Customer did not leave a comment.
Janet Kinsaul
Rating:
5.0
It was all good. Thank you!
Mark Christensen
Rating:
5.0
The U-Haul wasn’t pre sweep when I got it but I had to return it sweeped it get a 25 $ fine .
Summer Burnett
Rating:
4.0
Make sure they turn in the returns on the equipment. I was called and asked about the trailer over a week after I turned it in. I turned it in on a Sunday so no one was there but I called the next day and she said she would send the number on the hauler in. Guess not. But overall it was a good experience. I did recommend you all to a friend
randy robertson
Rating:
5.0
Customer did not leave a comment.
Dale Spears
Rating:
5.0
Customer did not leave a comment.
Don Mcleod
Rating:
3.0
The condition of the place was not good. Especially the parking area was dirt and full of mud holes and tall grass.
Gyles Maddox
Rating:
3.0
The owners are good friendly people and make the experience very simple and quick. I would definitely go back and refer.....
Lachaka Stoutamire
Rating:
5.0
No Problems, however the engine Icon (yellow) was lit & it did not seem of concern to them.
Maybe just a GM MARK of EXCELLENCE ?