Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jackie and her Mom were both very nice and helpful. I will definitely recommend them in the future.
Chris Holmes
Rating:
5.0
Thank you for being very friendly and patient
MARY CARSWELL
Rating:
4.0
Customer did not leave a comment.
Joe Tolan
Rating:
5.0
Customer did not leave a comment.
Rebecca Shields
Rating:
5.0
Customer did not leave a comment.
Andrew Absher
Rating:
5.0
Clean facility, no hassle renting, very knowledgeable and friendly staff. I will use again if the need arises.
Michael Taylor
Rating:
4.0
Customer did not leave a comment.
Scott Dennis
Rating:
4.0
Customer did not leave a comment.
Mike Verdoorn
Rating:
5.0
See notes above.
jackie howard
Rating:
5.0
Jacki was great, thanks
Shawn Ledbetter
Rating:
5.0
Customer did not leave a comment.
Maria Best
Rating:
5.0
Customer did not leave a comment.
MARKEASHA BATES
Rating:
5.0
They were great! Some of the nicest people I’ve ever met. This was my easiest rental ever. I would highly recommend!
Jim Speidel
Rating:
5.0
Customer did not leave a comment.
James Reid
Rating:
4.0
Customer did not leave a comment.
marilyn hayes
Rating:
5.0
Customer did not leave a comment.
MALISSA ORDONEZ
Rating:
5.0
Customer did not leave a comment.
Keith Saunders
Rating:
5.0
Location and friendly staff made the pick up and usage of your equipment most pleasant
Rick Downing
Rating:
5.0
Very Friendly and very helpful
Jason Ijames
Rating:
5.0
Customer did not leave a comment.
Ken Hamilton
Rating:
5.0
Customer did not leave a comment.
SEAN LOVEJOY
Rating:
5.0
Customer did not leave a comment.
James Dickinson
Rating:
5.0
Customer did not leave a comment.
QUBERT BELL
Rating:
1.0
Rented equipment was not available and she didn't care. Had to go to another location to pick up furniture dolly. Was unable to hook up trailer, had to do it myself. Ttailer lights were in poor condition.
Todd McGonigal
Rating:
3.0
Rep in store was great she definitely needs a raise.
KENNETH WILLIAMS
Rating:
5.0
Customer did not leave a comment.
octavia white
Rating:
5.0
Customer did not leave a comment.
PAMELA DEAN
Rating:
5.0
Customer did not leave a comment.
kinneather trenell
Rating:
5.0
Everyone was extremely nice
Everitt Jamison
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Taylor
Rating:
5.0
Jackie did an amazing job during the renting process. She was extremely kind and helpful and made the process as smooth and easy as possible.
Ethan Whitley
Rating:
3.0
Customer did not leave a comment.
craig wright
Rating:
5.0
Jacki and her staff were very friendly and accomodating.
Elizabeth Robinson
Rating:
5.0
Both service reps were very friendly and explained everything in good detail so I knew what to expect. I was very satisfied with the service provided and would definitely rent from Uhaul again. Thanks for making my first experience a pleasant one!
AARON DANIELS
Rating:
3.0
loved the lady behind the counter. she was very relatable and friendly!
ill be using this service again!
jamie greene
Rating:
3.0
Customer did not leave a comment.
ANNA MAYFIELD
Rating:
3.0
Customer did not leave a comment.
DAVID DAJNOWSKI
Rating:
4.0
Customer did not leave a comment.
Susan Bragg
Rating:
1.0
My appt was at 10 am. They arrived at 10:15 am. Then very sternly said um your gonna have to wait cause you see I just got here. I wasn’t helped until 10:30. He continued to be rude. His white t- shirt had food on the collar that looked old. His hair was a mess. I have never been treated so badly by u-haul. What the hell is going on! I will think twice about using you again. If I don’t receive a phone call from u-haul, I will know you never read these “feedbacks” or really care. I have used you for many years. This is very unacceptable!
The windshield wipers need changed And the mothers attic leaked. My boxes were very wet.
Bonnie Blue
Rating:
3.0
I tried calling during business hours and no one answered. There was not room for the truck on the small property.
Heather Caldwell
Rating:
2.0
Person was late getting to the office and took 15 minutes to warm up computer. Couldn’t locate my reservation and equipment. My reservation was to pickup at 10 and I was there almost an hour. This of course had me behind in getting things moved.
JEFFREY SANDERS
Rating:
5.0
Customer did not leave a comment.
Victor Attipoe
Rating:
5.0
Customer did not leave a comment.
THEODORE BROWN
Rating:
5.0
Customer did not leave a comment.
Connie Garcia
Rating:
5.0
Awesome customer service! Easy to communicate with management at this site! Friendly staff who make your visit enjoyable! Highly recommend this U-Haul location and will use again if needed! Thanks!
DONALD BRADBERRY
Rating:
5.0
Great help!!!
Starneshia Jones
Rating:
5.0
Customer did not leave a comment.
Hope Childs
Rating:
4.0
Customer did not leave a comment.
William Wells
Rating:
5.0
Jackie was exceptionally nice and I appreciated that she opened her store on time the day of pickup.
Thomas Merchant
Rating:
5.0
Thanks for giving the information to report my experience.
Shantel Jones
Rating:
4.0
Customer did not leave a comment.
CLEDICE NEELY
Rating:
5.0
Nothing really to improve. Had pre-ordered, just there to finalize and pick up. Very courteous and efficient
RUSSELL MICHI
Rating:
5.0
All good
JACK HALL
Rating:
5.0
Customer did not leave a comment.
Bradley Loder
Rating:
1.0
Was quoted price for this location and get there and they charged way more.
GREGORY DICKINSON
Rating:
4.0
Let them no the same thing was told to us. Having back before 24 hour. And keep the unite clean.
ESTER BRENT
Rating:
5.0
Customer did not leave a comment.
MICHAEL PRICE
Rating:
4.0
The inside could have been cleaned out a little better.
ROBERT BRADISH
Rating:
5.0
Customer did not leave a comment.
JAMES DOWELL
Rating:
1.0
Took us over an hour to get the payment for our truck taken care of. The lady that was supposed to be there wasn’t. The only one there was her child that didn’t know anything about the rentals. Once he called her it took her almost a hour to get to the office to complete our rental
JAMES SNELL
Rating:
5.0
Ms. Jackie was very professional and nice. She went over and above to make our move successful. You have a great employee.
ANGELA JONES
|
Overall Experience
Rating:
4.0
The equipment was clean but not water tight. The rain got through and wet our boxes.
VIRGINIA OCEGUERA
Rating:
5.0
Customer did not leave a comment.
NORMAN MORTON
Rating:
5.0
Customer did not leave a comment.
SARAH SCOTT
Rating:
5.0
Customer did not leave a comment.
William Mabe
Rating:
5.0
The customer service is excellent she was very nice and patient and explained everything very well
Whitney Scott
Rating:
5.0
Everyone needs to take training so they will be more knowledgeable.
ALENA TAYLOR
Rating:
5.0
Customer did not leave a comment.
Lynette Ross
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
BEVERLY HARDEN
Rating:
5.0
Excellent Customer Service!!!
Jacaranda Riley
Rating:
5.0
Jackie is the BEST...Thanks Jackie...
GARY WILLIAMSON
|
Overall Experience
Rating:
5.0
Service was very friendly and helpful. Yes I would recommend them. I felt very secure with the service. Thank you
GLORIA TAYLOR
|
Overall Experience
Rating:
3.0
Owners son was there and i pulled up and parked trailer, he was on his phone in office, i got out and brought paperwork in. He was on his phone, and i sat back in my truck waiting on him to come out and remove trailer. After 10 minutes he told me his mom wanted to talk to me over the phone, she ask me several questions about the trailer and covid 19 snd i answered, she sent me a receipt by email and i again waiter in my truck for the trailer to be removed another 15 minutes her son was on his phone again, i called the store a 2nd time and ask him could he llease removed the trailer because i was tired of waiting, he said his mom normally does that, but he guessed he could do it, after he retrieved the jack, 8 minutes later he finally removed the trailer and i was finally free to leave.
Ronald Towns
Rating:
5.0
Great customer service
GUY HASSEN
Rating:
5.0
Jackie (the sales person at the U Haul office was knowledgeable and courteous. She met our requirements exactly and explained all the details well.
KEITH KRAMER
Rating:
5.0
Agent (Jacki) was extremely helpful throughout the entire process. I will definitely utilize her location again for any further moving needs!
James Dickinson
Rating:
5.0
Customer did not leave a comment.
Latrisha Williams
Rating:
5.0
All good!
WAYNE RHODES
Rating:
5.0
Customer did not leave a comment.
Anthony Smith
Rating:
5.0
Provide Bracing to Secure items.
CARLTON BUFORD
Rating:
5.0
Customer did not leave a comment.
EARLINE TAYLOR
Rating:
5.0
Customer did not leave a comment.
Barbara Brinkman
Rating:
5.0
Friendly and knowledgeable agent ??
ramona DeArmond
Rating:
5.0
Very helpful and courteous with the return process. Found an item left in cab and called to remind us and hold it for us. A+
Tonya Boyd
Rating:
5.0
Jackie is an asset to for uhaul rentals. She is knowledgeable friendly and does an excellent job.
Doug Stephenson
Rating:
4.0
Customer did not leave a comment.
Gary Walker
Rating:
5.0
Customer did not leave a comment.
Aaronsteven West
Rating:
5.0
Customer did not leave a comment.
Cynthia Jackson
Rating:
5.0
Customer did not leave a comment.
Karen Armour
Rating:
5.0
Customer did not leave a comment.
Coleman Langford
Rating:
4.0
Customer did not leave a comment.
lawrence butler
Rating:
5.0
Nothing.
CHARLES MCCORKLE
Rating:
5.0
Customer did not leave a comment.
JAMES MERRITT
Rating:
4.0
Customer did not leave a comment.
Laura Shields
Rating:
5.0
Customer did not leave a comment.
Alisha Dan
Rating:
3.0
I did not see or talk to a person accept by phone, I think, cause all interaction was at Tupelo MS. Think I just told him this truck is going there after getting back to Covington TN.
Judy Smith
Rating:
4.0
More equipment, very pleased! Employee very nice and pleasant.
WAYNE RHODES
Rating:
3.0
Customer did not leave a comment.
don jiunta
Rating:
5.0
Customer did not leave a comment.
WENDY GLOVER
Rating:
4.0
Jacki was excellent, knowledgeable and extremely helpful. Your app was almost useless upon check in. Horrible experience with the app not working correctly. Had to reenter data twice that I had already entered before hand in the app to save time. It took over 40 minutes to use the app to get the truck.
Ivy Cole
Rating:
5.0
My experience was great.
Traci Wells
Rating:
5.0
??
Craig Fitzhugh
Rating:
5.0
the check in was very professional, quick and easy. Wish all my transactions could be this good.
Vernon Heath
|
Reservation
Rating:
5.0
Very easy experience. Reserved online in the morning, went to facility and did paperwork and had units by early afternoon. Simple process.
JUANITA COLSON
|
Reservation
Rating:
3.0
Non Uhaul storage facility. Not clear when ordering space. Did not use.
JASON LINSEY
|
Reservation
Rating:
5.0
Great storage to rent!!! Go in and out as needed an great staff to assist you !!!
FLOYD OLIVER
|
Overall Experience
Rating:
5.0
I thank u so much...
SHERRI FOWLER
|
Overall Experience
Rating:
1.0
My unit was broken into twice and nothing was done about it. No video camera on site. When you leave your thing with a rental place like this you should be protected by the owner that is why you pay.
RUBY HOLLAND
|
Overall Experience
Rating:
3.0
Very helpful and friendly staff, thanks.
Dennis Miller
|
Overall Experience
Rating:
5.0
Y'all were awesome
LAKARLA WOODS
|
Overall Experience
Rating:
4.0
I appreciate the convenience of the storage,I only wish it could have been open longer, but besides that I am completely satisfied with the storage service and the rental truck from Uhaul.
LENA BURTON
|
Overall Experience
Rating:
5.0
Very Professional.
Privacy Request
|
First Impressions
Rating:
4.0
I am very pleased with the storage unit I have. Upon arrival the unit was very clean, also door and lock worked properly.
Privacy Request
|
First Impressions
Rating:
2.0
The only unit they had available in the size we needed was on a different lot that was not 24hrs and did not fit our schedule.
Privacy Request
|
First Impressions
Rating:
4.0
Everything went fine when I went to get the paperwork for the unit. I got lucky because there weren`t any unit available but just so happen someone had moved out that same day.
WHITNEY SCARBROUGH
|
First Impressions
Rating:
3.0
Storage room is very nice. Disappointed that one gate is broken and there`s a problem with break ins. We did put the round lock on so hopefully our things are secure.