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Brian A
Customer Reviews for T&M of North Carolina LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process to get the keys and return them is absolutely ridiculous. It took way longer than it should have and was a huge inconvenience. Not the facility itself but the steps on the app.
Christy AThe vehicle we were given was very used my husband is 82 it was hard to drive on the road with conditions (road work).
FLOYD GHellos fueron muy amables con migo e encanto cómo me trataron
Williams CExcellent experience and super nice folks
WILLIAM HI heard that the people running this branch could be a little difficult to deal with before going. However, I had a very pleasant experience and didn't see anything wrong at all
Tommy TEverything was great and easy no changes that I can think of.
Jonathan WX’tra charge for day was a mistake!!
Gary SNo areas for improvement. This location and customer service was outstanding.
Kendra COffice not obviously visible and hard to find. The Lady was very helpful though.
Andrew DStop charging me twice
Tj CNot one thing. The cargo van was a pleasure to drive.
Thomas CThe couple who runs this store is wonderful and good friends to me. The Chevy Silverado is not a good moving vehicle, it's too big for appearances than it needs to be. The truck is too high for loading heavy objects, the passenger space is full of plastic gimmicks when it could have room for 3 people. An ordinary rental car would have been better.
Robert RI had to drop off after hours. They tried to call me a few times but I wasn’t able to answer. They sent a text that I hadn’t turned the trailer in and I would be charged. I turned it in four days before they texted me. I finally got in touch with them. They went outside to look and it was there. I found this to be weird and disappointing that they wouldn’t walk out the door to see if the trailer was there. I know now not to take back after hours if I can help it at this location. They were nice on the phone and I appreciated that.
Maggie MThe couple who runs this shop was excellent and really went out of their way to help me. I intend to use them again.
Robert RWe had to hook to two different trailers first one the lights didn’t work and the people said it was new lights
David RVery rude. Didn't have all the materials that I requested. Very unorganized.
Richard BMarilyn and Tom went above and beyond to make our experience an easy one.
Delicate TThe computer interface used to register the customer has some serious problems. It took quite a while for the proprietors to get my information entered into the computer as the UHaul registration system was either not intuitive for them to operate, or was giving them a hard time and not letting them enter the basic information into the system. This caused quite a delay. This is our second rental of Uhaul equipment and both times we have had a substantial delay due to the proprietor's difficulty in entering our information into the UHaul computer system. Either the system interface needs to be changed, or the proprietors need more training in using the system, or both.
Bart BThe proprietors were very friendly and nice. Everything went well.
michelle mOur drop off location was changed without our knowledge or approval. We had to go 20 minutes out of our way to drop off. However, there was staff there after hours who were very helpful.
Steve AThe truck we reserved was given to someone else. Absolutely unacceptable business practices to guarantee a reservation but not actually do it. Then we were forced to rent a larger truck and pay a higher rate. Will never use uhaul again as I cannot count on their guarantee (which is false language because they did not follow through with the reservation I had made). Very disappointed.
ELIZABETH SFirst of all, my original reservation was to pick up my U-Haul in Hickory. I called the Street Source Auto, LLC in Hickory and I was informed that my reservation was moved to Hudson, the location above. I was not notified prior to the day that I was to pick up the U-Haul. I am thankful that I called instead of going there which would have been a wasted trip!
GINGER WNo problems everything went very smooth.
LARRY H