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Rich J.
Customer Reviews for Custom RV & Boat Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very smooth & efficient
Ian M.This location and U-Haul overcharged by $300 USD for mileage to avoid hazard road conditions and weather. Avoiding torrential rain and snow/icy road conditions to arrive safely with my family and personal belonging is the main priority. Overcharging a customer is not only uncalled for but greedy! I expect a full refund of this overcharge. Be careful when utilizing this U-Haul location. Mo at pickup location was great and super helpful. Drop off location is not worth visiting.
Justin C.Two dozen moving blankets and appliance dolly forgotten. When we contacted after opening hours (assuming 8-8:30 AM) about these items, places were either not open yet or did not not have the items. My dad had to drive to a completely different location to get them in the U-Haul truck due to our not having an unloaded vehicle to haul an appliance dolly. And the moving guys had to sit and wait on him to return. If those items had been in the truck at 5 AM, our pick up time, it would have saved us a lot of time. The woman who initially spoke with us in the 8:00 AM hour told me dad something to the effect of ‘maybe you should've this planned earlier and ‘that's why I just told you the address' when my dad said to her he had to pull the phone away from his ear for a second so he had asked about the address again. That woman is not a good customer service representative making her own opinionated comments to us The app is not well running when it comes to photos. It does not register the photos often times as if they're there, you have to take photos multiple times to get them to show up so you can move on to the next step in mobile process- this is even with good reception. Otherwise things went fine as far as the function of the truck But the situation with the blankets and dolly and the first women we spoke with in the phone were pretty frustrating.
Emily L.Austin provided excellent service.
Ronald F.This went perfectly! THANK YOU SO MUCH!!!
Jill L.Place to go for Uhaul needs
Stephanie M.So easy for a last minute trip to the storage unit. Couldn't be happy. Thank you!
Shannon P.Very nice guy who check us out and hooked us up.
Rob S.I have never had any problems with this location. Always goes above and beyond to help in any way possible.
Phillip Y.Love the excellent customer service experience!
Stephen G.12' trailer worked great for a long distance move. Trailer brake functioned well. I've rented this same size trailer for 3 different moves and very happy with it each time.
Matthew B.Great customer service.
David B.I dropped the trailer off after hours, so can't comment on helpfulness
Jim N.I always use this location and Austin is great to work with. I never go elsewhere.
Randy H.The only way you can tell it's a uhaul rental facility is the trucks. They have very minimal supplies inside. You better have what you need when you get there. Staff was friendly and helpful though
Wade M.Friendly, everything was ready when I arrived
Lawrence G.Everything was great at drop-off. The guy running things was very kind and agreeable.
Kyle K.Excellent customer experience
Stephen G.Incredibly kind and helpful. Above and beyond.
Hadley M.Service was excellent. Friendly and knowledgeable.
Wayne B.Self service after hours drop off with no attendant. there was a guy sleeping in his car in the parking lot… a little uncomfortable
Mark M.Always great service!
David K.Austin is a valuable asset! Better try to keep him.
Richard L.Definitely would update a website that I have tried to use for the past 30 years and has never changed. The website really sucks. The guy at this location is so incredible! Wish the website was even 1/2 the help!
STACY B.Always great service and I see the same faces when I go there and they remember me most of the time. Very friendly also not just get them in get them out kind of place.
Richard P.The man who works at this location (and his dog) are absolutely incredible. Made my experience great, and so kind and helpful and even walked us out to the truck. We got there early, and he had kind energy and a great attitude first-thing in the morning. Unfortunately I can't remember his name, but he was great!
Abigail M.Troy was great!
Jan E.Everything was great...
Philip B.Excellent customer service
Stephen G.nothing
Brian L.Extremely friendly, helpful and knowledgeable personnel. I wish the location was closer as I would use them for all my Uhaul needs which is quite often. 10 stars
JOE B.Excellent customer service
Ariel W.Always great service!
David K.Allow online check-in to be visible at the pickup location. I checked in online, uploaded my drivers license, and selected the collision damage waiver, but had to do it all again at the pick up location. The attendant was very quick about working through this, but I was made to think I'd save time by doing it online by prompts in the online reservation process.
MICHAEL L.Thank you, Austin James, for explaining the bill, and helping me get the truck & trailer turned in.
Debra M S.Excellent personal service.
Thomas C.Third time I've used this location this month. Efficient and helpful.
Thomas P.I love this U-Haul location. Austin is always super nice and helpful.
Stephanie M.Very friendly, knowledgeable, and efficient.
PHILLIP S H.One of the best, and local environments I have come across. Thank you. Will come here again!!!
Nate H.My issue isn't with the locations but the text links! The website would bring up my phone camera but I couldn't take a picture. Give an upload from photos option so you can take vehicle and ID photos outside the web app.
Bryan O.Let people know verification pro ess so they can have someone ready to verify or contract/passport. Was thrown this morning.
Nick B.The day before the entire U-Haul system had a computer malfunction, which was very inconvenient but these things happen. Otherwise, my experience was excellent.
Jeff S.You guys need to fix your system the U-Haul service was down a few times making it hard to check people in or pull up people's info. But the staff was great very nice and welcoming
Daniel I.See above message.
ROBERT F.The person who I had to deal with when picking up the truck was the rudest, unfriendllest, unprofessional person that I have had to deal with ever. I will never rent from this location again.
Michael R.Great customer service. Easy to work with. Had everything ready right away
Harriet L.Your "quick and easy" mobile check-in was nothing of the sort. It was a huge pain in thas ads, and to be surprised while we're standing there in the cold that we need a passport or lease or to call sometime... First off, why on earth isn't the driver's license enough? Second why couldn't that be part of the pre-check in process, or at the very least warn us in advance that we need extra documents. Thirdly, what on earth is the point of calling some random person? This was supposed to save time and effort and instead it was way worse than having a real person check you in. And on top of that, the whole process tries to sell you on the worthless extras like 3 times! Super obnoxious! Shame on you, U-Haul for treating your customers like this.
NICHOLAS K.