Customer Reviews for Aucomm Car Rental
(U-Haul Neighborhood Dealer)

Rating:

1.0

due to the fact that u-haul initiated a last minute change to my vehicle and also screwed up my reservation, i was promised a reduced flat fee + insurance which totaled to about $141. i dropped off the truck on time at the agreed upon location back in december, and i just received an additional charge of $280.24 in april. i've already reached out to customer service and they filed a dispute on my behalf (ref: 4702502). based on the invoice, the charge is for 1 week of usage but i only had the truck for 2 days. i'm not sure if this was due to some clerical error but it really sucks and i feel like i was taken advantage of. why am i being charged 4 months later?

Rating:

4.0

the vehicle was great but tidy up the rental van before the next renter gets it. it was a little unkept.

Rating:

5.0

It is also quite convenient to pick up. The truck is clean.

Rating:

2.0

Booked on-line to have a dolly with the truck but it wasn't there, make the moving process way harder than it had to be... Used the app to check-in and checking out and the least I can say it was very unpleasant experience... That could be improved a lot...

Rating:

5.0

Too many emails. It took 6 to go through the booking process start to finish

Rating:

3.0

Please make sure that the truck is in a "ready-to-go" state... I had to spend first 20-30 minutes clearing the snow/ice off the windshield and window before it is even safe to drive. The girl at the counter was nice enough to lend me the brush (which they were selling), that actually broke due to the snow/ice being very heavy. I bought a replacement from dollarama. For someone to spend almost $300 for a half-day rental, I would expect not having to do all of that..

Rating:

3.0

Was overcharged for my kms by 9kms. I have emailed but no reply

Rating:

5.0

In winter car wind sheld should be clean before giving to qny customer

Rating:

5.0

The app has crashed and not able to upload pictures when I returned the trailer. Thankfully I called customer service and he was able to put a comment for me right away.

Rating:

5.0

Very good service ! I will come back again !

Rating:

4.0

The car is too old . It should be replaced.

Rating:

5.0

This was an excellent rental experience. The reservation was easily made in advance and the pick up and return were done very quickly and the rental agent was a pleasure to deal with

Rating:

5.0

Perfect Customer Service. Clean van. Recommend this location.

Rating:

3.0

It seems U-Haul over charged me for rental. I only drove 15km. My credit card charge is for 50km.

Rating:

3.0

Ensure the vehicle has been cleaned. The truck I rented was absolutely filthy

Rating:

4.0

do you have orthers location in Phoenix AZ USA

Rating:

1.0

Poor customer service, booked a cargo van on-line for this location on June 30 at 11 am for my move, got there no van, offered a solution by calling U haul customer service, of course on hold over 30 mins. I noticed a pick up truck at the parking lot & asked can I get that? She said yes but need to return at 2 pm, I have no other choice, as my condo elevator booking only 2.5 hrs window. By the time I left it was almost 12 pm, only able to move a mattress & bedframe the rest of the furniture I left them, and due to long weekend I can’t book another elevator until July 3, and my landlord has a new tenant on July 1. NEVER Again I rented from UHaul! Thanks so now I lost most of my furniture!

Rating:

1.0

Staff bad service attitude, rude, not professional, not recommended to friends, never comeback again, disappointed

Rating:

3.0

Staff was late to arrive to work, truck was dirty. Inside the cab and box. Website said they do online 24/7 pick up this was false. Had to delay my day to accommodate their schedule.

Rating:

2.0

I booked the UHaul and there was spray paint/vandalism on the exterior of the car and the service desk lady said there was nothing they could do about it.

Rating:

5.0

Issue correct final receipt. I had two orders and I had problems with both receipts.

Rating:

5.0

I had a very pleasing experience here.

Rating:

3.0

Service was good, but the cargo van I rented smelled. I do understand it is work car but shouldn't be like that.

Rating:

5.0

The lady was friendly and so calm! It would be great if the miles vs km pricing was explicit on the website and by the person at the front desk. Seeing the price for km online and then charged via miles was confusing. But it worked out the same price and when i called in, the lady took time to explain it to me, I appreciate that. Everything did fit in the truck, I was worried it might not. It was easy to use the system online to get a quote and i like the ease to get a quote and book, especially during a stressful time (moving is always stressful). I like i didn't have to pay online but rather when I got there to pick it up.

Rating:

3.0

Missing dolly and furniture padding as requested

Rating:

4.0

I dropped after hours, there is not a place forn u haul, just parking slots

Rating:

5.0

Tell them fill the Gas or diesel for the car

Rating:

3.0

Location was fine and vehicle was clean. Sort of clean. Pens and old papers on the cab floor, dirt in the centre console etc, but ok, it is a truck. BUT the van was a 119,00 miles (200,000 KM) beat up, worn out, basic run down old truck. I hire lots of trucks from lots of places and have held a full truck licence in Europe for the last 30 years. This was a whiny, noisy old vehicle. It should be taken off the fleet and not rented out at all. It is so below the standards offered elsewhere. It also came with only a 1/4 tank of fuel. So i had to guess at how much to add to end up back at 1/4 tank. I left it with 1/2 tank. Only an extra $50 for me, but means the location charged the prior renter and are now making up more money as i will get no credit. Trucks should be rented full of fuel! Most folks will not risk leaving it with less, so over half a dozen or less rentals it will miraculously be full again. This is just not great. I use UHaul a lot and the location were great people- but they just need to refuel their vehicles before a rental and replace old worn out ones for newer models. It was also Arizona registered. Great - but the speedo i in miles per hor. Canada, like the rest of the world, went metric decades ago. It is nigh on impossible to see the small KM fuel dial so the risk of having speeding issues increases. Oh and the wire guides to raise and lower the back were broken on one side and clearly had been for a long time which just screams lack of maintenance to me. All in all- get rid of this vehicle DC1480L. It is a disgrace and should not be in any modern rental fleet.

Rating:

2.0

UHaul got my online order wrong and provided a dolly I did not order or want and failed to provide the blankets I needed and ordered. Given my move had material that had to have protection I had to buy blankets from the furniture supplier having no choice. Thos pickup location has no stock of supplies...a costly inconvenience!

Rating:

5.0

Excellent service. Honest and no nonsense. Right close to the 404 exit.

Rating:

1.0

1. Tire pressure low warning was ON for most of the time during my 8hr drive on dash- even after filling it up to 48psi. Had to stop multiple times to make sure tire is OK to drive. 2. Vehicle was not clean - chips bag, water bottles & etc were in door side pockets. Seats were not vacumed. 3. Windshield washer fluid sensor wasn't working(if the vehicle had one). Had to pull off on highway to fill. 4. The main one was the windy noise from 2 holes next to vent on driver side. It was very annoying and distracting while driving. Roadside assistance advised me to ask for discount as they couldn't help during my drive. I am still waiting for Uhaul to contact me for this discount as my neighbourhood dealer mentioned that Uhaul headoffice will contact me on this issue(discount) as he was not authorized to apply the discount. Looking forward for Uhaul team to compensate the inconvenience caused during my trip. Thank you!

Rating:

4.0

Need a designated drop off area

Rating:

1.0

Very Expensive!!!

Rating:

3.0

Give your customer a clean car, both interior and exterior

Rating:

1.0

This is the worst experience I ever had. I used 1 and a half to pick up and half an hour to drop off. The system stop on taking photo of my license. I called in, the first operator dropped my phone after I held for 25 mins. The second operator did not help me putting through the process, she said she cannot take my pictures from email, then passed me to the other operator and asked me to pick up the truck at the other location with life person on site, At the end, the last operator gave me a link, took my pictures of my license, and patiently waiting for me to open the lock box and I finally got my key for the truck When I dropped off, the mobile app did not work again. I waited 30 mins to get to the operator, he was helpful and again patiently waited for me to drop of the truck. I don't know it was my phone network or your company's network, but when I ask the second operator to attach my info into system, she refused and passed me to someone else, and luckily the 3rd operator helped me The whole process was so stressful, and I missed the time of the elevator. Finally I need so much work to ask my security to allow me to use the elevator. I wish your system can be easier to use, and I may not consider to use online app if I need Uhaul again.

Rating:

3.0

The truck I rented immediately needs wheel balancing. I had to keep constant clockwise (turn right) pressure all the while driving to keep the truck moving straight. That's was very fatiguing. Otherwise the truck was clean and functional. The pickup location informed me that they do not have the blankets when I went in to pickup the truck. If I would have been informed earlier I would have made alternate arrangements.

Rating:

1.0

I can’t believe they left a 1 foot of snow and frozen ice covered over the front of the car. I had to go and buy a car brush so I can remove the frozen ice from the windshield. Also the back of the unit had a frozen black ice never been serviced, I slipped as I was walking to lock box to get the key. I wasted over 30 minutes.

Rating:

1.0

I would never recommend this location to anyone. The person working there was rude and threatened me that I won't be able to rent a truck ever if I didn't return it as per his timings. I informed the rude person I was willing to pay extra because the moving took longer than expected. Additionally I was charged a cleaning fee by this pathetic location when I clearly cleaned the truck before dropping it off. I read the reviews online and I don't understand why uhaul continues to work with such arrogant, misguided people who do not care about their customers. I ended up paying $240 for less than 24 hours of usage. Never ever going to this location and never considering renting uhaul again. Better options with better people/rates out there. Do look into who uhaul is working with. This location is ripping people off!!!!!

Rating:

5.0

I highly reccommend this location for anyone wanting to rent a vehicle .the vehicles are clean and well maintained.Also,the manager Shayne Liu was very courteous andexplained the rental contract in detail.Definitely deserves 5 stars.

Rating:

5.0

Nothing can be improved. Excellent service.

Rating:

2.0

Got over charged $100. Receipt said one thing. Credit card bill said another Dealing with credit card company . It Could have been a mistake . I enjoyed the experience & service other wise

Rating:

1.0

The agency offered a lower rate and then charge high rate and never pick up the phone.

Rating:

5.0

Great customer service, excellent communication skills. Highly recommended

Rating:

1.0

I have 2 complaints. 1- I show up 20 mins early because traffic was light in getting there and I was told I would have to wait because I was early. Which is to say person manning store didnt know what to do and didnt speak english very well. I had to wait while someone was called in to help me. They were nice enough but didnt like to be told I was early therefore I was reason why I couldnt be helped when the reality was no one was there who could help me. 2 - Location was supposed to be open until 4pm on the day of my expected return. When I arrived the shop was closed at 2:40pm and no one there to receive trailer back. I dropped it where I picked it up and took pictures just in case something happened between then and when some one checked it back in. I dont appreciate worrying about what might have happened and if I was going to be held responsible. My experience was not one I would like to repeat EVER.

Rating:

5.0

The individual whom I dealt with at this location was extremely friendly, professional and explained the drop-off after hours thoroughly. The truck was clean, however it was a bit dusty and had pet hair on the passenger seat. The truck's left turn signal was hyper flashing and upon pick-up and I noticed the right side blind-spot mirror was cracked, but this was also visible in their rental photos so I was not worried. Overall the truck was in great condition and as clean as you can expect them to be, the location has friendly and professional staff, 10/10 would recommend.

Rating:

1.0

This was the first time renting a trailer from you.. I ordered a 5x8 on Aug 21. online for this to be the pickup location and noticed this was the closest to where I live and the availability was guaranteed...Why is it that two days before pickup(Aug 30th), uhaul calls me to say that no trailers are available at that location. In fact they said the closest location that has the trailer I requested was 214 kms away. Unfortunately I really needed it and didn't have time to look for another rental company on short notice. So other then a 10 min drive to pick it up and paying just a rental price, It ended up costing in me $100 in gas and a 5 hr. drive(to Huntsville Ont and back to Markham Ont). Not impressed with this being the first time experience with Uhaul......

Rating:

5.0

The online precheck and checkout portion was interesting, though I picked up my keys and car on different days, I wasn't allowed to perform the pre check at the time of my choosing. This was already explained to the owner of the shop that would be doing this, but the day I picked up the vehicle and performed the pre-check, I was told that my session had expired and that I needed to contact the team behind the rental. Unfortunately they were closed on the day of the pickup. Anyways not a complaint by any means. Overall still a great service and experience.

Rating:

3.0

The vehicle front glass was covered in Tree sap, it took a very long time to clean the hindrance. It was so bad the visibility was tremendously affected. The vehicle should have been cleaned especially with the visible mess in the glass. I think I should be refunded since I should not be cleaning someone else’s mess before being able to use the vehicle as it was a safety concern.

Rating:

5.0

Simple, quick, already reserved twice and will again in the future

Rating:

2.0

I received a truck that was not cleaned. Yes, there was no garbage in it, but you would think so construction crew had it before me. When I returned it (over filled), I was still charged extra $14 for gas! When inquired, I was told the guy in the morning must have been sleepy, call the customer service! I was waited with for customer service for an hour! I gave up and emailed them my contract, before and after pictures. It has been 2 days and no response from uhaul!

Rating:

3.0

After I was told my appointment for one way would no longer work and I needed to contact head office to make an appointment, I spent an hour on hold to be told that there were no trucks available for one way around me. Agreed to book a truck and return it to same location to walk in to office and have all U-Haul workers on lunch for over an hour. Left and called this office who had a truck available. Better customer service and less ‘system shut downs’ that impacted one way bookings.