Customer Reviews for Daisy Mart
(U-Haul Neighborhood Dealer)

Rating:

1.0

Follow/learn, ask or directly state policies. Choosing not to do a job one is trained to do, just because is unacceptable.

Rating:

3.0

Too costly. Estimate was 40$ but I got charged for 100$

Rating:

1.0

They have to be honest when I pickup the gas thank was 3/4 dropping time I filled up to 3/4 luckily I took the picture he was trying to charge me full thank gas

Rating:

1.0

its too costly

Rating:

1.0

Can gas sensor was not working properly

Rating:

5.0

Great service. Loved it

Rating:

5.0

Everything was perfect 10 out of 10

Rating:

4.0

Van was dirty but otherwise the experience was smooth.

Rating:

5.0

The van was brand new, I just drove like 11 km but it was butter smooth. Had no worries at all. I can definitely recommend this store for uhaul van

Rating:

1.0

Terrible customer service and because of lack of their knowledge I ended up paying extra 42$ I was told since I selected 50kms I don’t have to fill gas and the guy I hired to drive returned and left later I got the call saying the gas isn’t filled then why were we told that 50kms all that It’s a scam this was my first hiring uhaul and never gonna do that so that’s it

Rating:

5.0

The uHaul agent arrived 25 mins after my pick up time. I had to wait another 20 for them to input all my info…. I didnt get my rental till 45 mins after my time of pick up. The inside wind shield was so dirty it was difficult to see when the sun was shining on us, the right windshield clean sprayer was not working. He was nice and polite.

Rating:

1.0

Even after successfully returning the truck and handing the keys at the counter, the employee did not process and complete the order. As a result, I had to revisit the location to ask them to complete the order as it showed that we did not return the truck on time but we did.

Rating:

5.0

Excellent service at this location.

Rating:

3.0

I was being charged 42$ extra above authorized charge for no reason. I need refund of that $42

Rating:

5.0

I need to understand Ho additional $45 was charged to my account.

Rating:

5.0

Excellent service very professionally operated franchise. My compliments to the gentlemen that helped me and thank you for a stress free rental. Have a blessed day!

Rating:

1.0

Uhaul or the store is literally cheating customers with fuel level indicator. I took the vehicle with 1/2 level fuel but the store marked 5/8th mark . At the time of return store guy told to make it 5/8th mark which I don’t need to as it was half when I took. I again filled the gas to 5/8th on which I put 15$ extra gas. This is very bad on Uhaul and I will never take a Uhaul in life nor recommend it to someone. Thanks

Rating:

1.0

Wait time was extremely long despite I already reserved my rental online. Vehicle wasn’t cleaned up after previous use.

Rating:

3.0

I rent the van from 9-15 AM. I waited 1 hour for the connecton system and key (that was a busy convenience). For 2 hours delay delivery the van, they charged me extra(19.99+15+Tax)

Rating:

3.0

Really dirty truck. And the operator of the location didn’t care. When asked about the cleanliness, they said it’s not their problem. Horrible experience overall.

Rating:

1.0

I book an appointment for 7am and in online says counter will be open 8am .even I waited until 8:30am still cahier he doesn't know about U-Haul service.i strongly don't recommend this location.

Rating:

1.0

Vehicle was delivered 30 minutes late than the the pickup up time.I got the keys at 10pm but was charged starting from 9:50. This was a conevenience store location and they made me wait while they were attending the other customers.

Rating:

1.0

Van was supposed to be picked up at 8am. The gentleman behind the counter didnt know what to do. My son had to then use mobile pickup. The owner finally showed up at 840am, finally able to leave. Same situation on the return of the vehicle. Very very poor customer service. I called the location after getting my receipt emailed as I was overcharged. The gentleman said you call head office and hung up me. The infuriating part was, I had gone into this location on Friday and told them to make sure we will be ready to leave with our rental by 8am and he said the owner doesnt show up until 9am. I told him to call the owner as the reservation is for 8 not 9am. This location should NOT be part of the uhaul name, pathetic service all around.

Rating:

1.0

Absolutely not! They photocopied my ID and credit card without telling me!

Rating:

1.0

bad customer service 😡

Rating:

3.0

Customer Service

Rating:

3.0

When I was in middle of the road, I realized that the indicators of the car were not working. I couldn't complete my work, and came back without doing it. I am really disappointed with the condition of the vehicle.

Rating:

5.0

Good service and good location.

Rating:

1.0

It has been several days asking for a receipt and the location is not providing. First day they said they will send it in few hours then they stopped picking up the phone

Rating:

1.0

The teller in this location apparently did not know how to operate the U-Haul system. Instead of indicating that he blatantly lied saying that the system is down.

Rating:

1.0

The vehicle was a disgusting dirty mess. The indicator light was on requiring air in the tires. The attendant's attitude was one of oblivion stating that this was the only vehicle they had. I tried to call UHaul several times, but the wait time was ridiculously long. The whole experience was horrible!!!!

Rating:

5.0

Thank you for your patience.

Rating:

1.0

we had booked a 15ft truck but received a cargo van instead with no notice. we also did not get a furniture dolly that we had booked. it was very inconvenient and disappointing.

Rating:

2.0

The van is dirty when we pick up we just returned it same and we are charged with environmental . In our receipt 57.95 but the amount deducted from my credit card is 67.95 why?

Rating:

5.0

I rent again same place

Rating:

1.0

Were very unorganized

Rating:

3.0

Hi, This location is just a franchisee of U-haul. When you look for things to rent, website shows lot of things. They have ONLY furniture dolly nothing else. I ordered for 4-wheel dolly from website and received 2-wheel dolly. The van was not clean and dirty cabin as well. It was awful. But, last year I got a very nice van from another location. If anyone needs more stuff other than van and dolly, look for U-haul stores. Otherwise you don't get anything. Staffs were friendly but I am not at all satisfied with van cleanliness. Rate was okay and its affordable if you drive by yourself. Thanks Jain

Rating:

4.0

I paid 105$ during pickup but the receipt is 91.49$. I am still waiting to pay me back the difference

Rating:

4.0

The van was not cleaned well it smells like Sheep

Rating:

2.0

Uhaul was dirty and they didn’t have any of the furniture blankets and dolly I booked in advance.

Rating:

3.0

Make sure the vans are left clean

Rating:

4.0

Good food

Rating:

4.0

Can’t complain. He tried his best and he did it well. Thank you.

Rating:

2.0

Van was muddy and way too expensive for 11hrs it cost me $163.00 + $30.00 in fuel

Rating:

1.0

This locations is awful! The guys working at the mart are very rude, we received a terrible customer service!! We paid for furniture pads and they said they didn't have any there and when we asked for a refund they completely ignore us. Really really bad experience at this location! If i knew i would have easily gone to the warden location, so please to avoid other customers horrible experience just remove this location! Daisy mart CAN'T do this job!!!

Rating:

2.0

The truck stinks. It really stinks. I got it from a dealer called Daisy Mart on Birchmount/Ellesmere. I should have gone to Warden/Hway 401

Rating:

5.0

Keep up the good work!

Rating:

2.0

The vehicle has dirty. Garbage left in the van. The state of the cargo area was unacceptable.

Rating:

3.0

Unclean & made life harder than it needed to be

Rating:

2.0

Too pricey .

Rating:

3.0

my pick up location was changed 15 minutes before pickup time. Online check-in gave me trouble.

Rating:

1.0

The vehicle was not very clean. The rear right tire was low and the warning light was on. The people at the pick up location were aware of this but failed to tell me so. When l returned the vehicle, the person at the location was verbally abusive, unprofessional and abrasive. I called him out on his behaviour and he became even more abusive and he yelled at me to 'get out of his store'. When l attempted to leave, he briefly locked the doors electronically, as a show of force, before unlocking the doors. I demand a written apology from this service provider for his shoddy service. I am a paying customer and should be treated as such.

Rating:

2.0

The cab of the van we rented was filthy. There was mud everywhere as well as garbage in the cup holders, empty coffee cups in the door and multiple water bottles under the seats. I will not be using this location again.

Rating:

5.0

It’s just that the truck was extremely smelly like the last person used it for animals and farming The location and the lady wa really nice but the truck has to go back to the main station for maintenance and some serious cleaning inside

Rating:

1.0

Staff had no idea how to check me in and told me the owner wouldn't be in for a couple of hours. I had an elevator booked. Then they kept me waiting while the owner processed my check in. It took too long.

Rating:

5.0

This is a daisy mart so equipment maintenance is not their responsibility. The van I rented has 21k on it and the ABS warning light is on. Uhaul had a very bad reputation in the past for having wrecks on the road. Let’s not see this happen again. Get the vehicle to one of you major centres and get it fixed.

Rating:

5.0

The couple running the store gave me superb customer service. I would rent from there again. Thanks

Rating:

1.0

The person in charge did not have any equipment to clean the vehicle;it is winter and it was snowing. The vehicle was covered in snow and he offered no assistance even when asked. He was multitasking upon my initial arrival so I had to wait. Upon returning the vehicle early and returning the key, I was informed that his wife left with his phone which he needed to confirm I returned so I would have to wait 15 minutes. He then signed the paper stating the date and time I returned the vehicle upon my request so I could leave. I left my cell at home and upon arriving home I saw numerous, repeated missed calls, along with multiple voicemails telling me I did not give him the key and threatening that I would be charged for it because it means I still have possession of the vehicle. I did however return the key to his hand and parked the vehicle which he looked out and saw. He then called me again accusing me of keeping the key and telling me I was wrong and I never gave it to him. I was very appalled and felt very disrespected. I never received an email receipt as he promised I would and called an hour later to enquire. I asked him he found the key and he then hurriedly stated he found it where he had misplaced it. There was no apology and I still have not received a receipt in my email. The service was horrendous and insulting.

Rating:

5.0

Good customer service

Rating:

4.0

For a customer who’s booked a vehicle at 09:00 am, to head down and see the vehicle is covered with snow, and no snow brush and ice scraper either is quite a horrible experience. Considering that the booking was done for a purpose, the time wasted in just Beijing it to the notice of the owner that the van is covered with snow and to have him waste more time in getting it cleaned, didn’t help the cause.

Rating:

1.0

Poor service,they forgot to check me out

Rating:

1.0

Daisy Mart staff is extremely rude (except for the young boy). Their only concern is attending customers for Daisy Mart- If you are a U-haul customer they expect you to have and known everything- and provide no help- they even made snark comments towards me for not knowing. I called about 5 times to this location for help and got the phone hung up on me with the words shouted "IM BUSY NOW OKAY BUDDY". When returning the vehicle a lady who claimed to be the "owner" approached me and gave me the nastiest most condescending attitude for no reason whatsoever. After arguing with her inside the store- she later than switched to speaking Hindi with her employee and speaking nasty words about me that I will not write here (I speak Hindi myself). As a first time customer who spent a large amount of money on renting a van from U-Haul I can say my experience at this location would be rated a 1/10. Aware that U-Haul is not represented by the employees of Daisy Mart- I definitely would never use U-Haul ever again- but speaking over the phone to real U-Haul employees was a great pleasure, and I always received amazing customer support, which is why I would continue using U-Haul but through a new location- never will I step foot again to get a van from Daisy Mart- even if it was free.

Rating:

2.0

When I returned the vehicle, the employee who was doing the check in had not been completely trained (this is a Daisy Mart) and said that the machine was broken. I waited ten minutes while he fiddled with it. Finally an experience employee came in and showed the original person what he was doing wrong. I do not foresee a problem with that employee again.