Great customer service!!
John White
Customer Reviews for Matna Properties LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is about my sixth time using this location and every time the service is above my expectation. They are always extremely helpful and quick with checking in and checking out.
Ryan HaselbyI want to thank Eric again for being so kind. thank you
Joon Hyun NamGreat personal service
John SullivanThe drop off box was hidden and not clearly marked. Called customer service and said the key drop was on the back of the building. That would be useful info before I wasted 20 minutes looking for the box where it was previously located. The signs out front said Uhaul location but provided no directions to the drop box.
Russell MaynardNone…great service and communication.
CHRISTOPHER ERICKSONThe only issues I had were the app didn't work so I had to use the website, and I had to search a little for the key lockbox when dropping the keys off. It would be nice if it said where the lockbox is when it says to return the keys. And what to do with the padlock.
Joseph RosalesThis service was unacceptable. The key was not available. I was standing outside in a sketchy parking lot on the phone with U-Haul customer service for over an hour trying to get the situation worked out. Neither I, nor the customer service representative could see any kind of access code to get into the small lock boxes, and no one was at the location to provide me with a key. The customer service rep had to cancel this reservation and rebook me at a different site. I had movers at the house waiting for me for TWO HOURS. The wasted time and money was not appropriately compensated for with only a $50 credit that the customer service rep provided — if anything I should be paying a maximum of $50 for the entire rental due to this experience and having to pay the movers for the lost hours.
Molly HalprinI just love that we have an opportunity to rent locally and to also reserve the size truck and equipment we need. My recent rental was smooth and the truck was super clean. Great customer service. Thank you!
gloria HerreraEric provided excellent customer service. He answered my questions very well and got me on the rode quickly. Only issue was with the truck. The cover underneath the steering wheel was falling off. Unsure how the maintenance team did not fix this before releasing it back to service.
Michael YoloGreat customer service
Terri JacksonMy experience surpassed my expectations Aaron was great! I can’t think of anything that would make the next customer’s experience better than mine.
Allen GobertAll good.
Joe BolognaGreat very well. Attendant was work hard outside on a hot day.
Davey ChapmanPrompt, painless rental and great experience with the associate who helped rent the trailer, great customer service on his part! Will definitely rent from this location again!
BRYAN SMITHConvenient location using the app on my cell phone. Easy to follow instructions. Assistance is a phone call away if you need it.
David HughesEric was very friendly and thorough. He helped me through the entire process and was very prompt when I arrived on-site.
ROYCE LONGVery convenient, friendly support. Thank you
Lorena Chavira