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LORI R
Customer Reviews for Decatur Hardware & Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very quick and easy. Very thankful they let me know the 10ft did not have a ramp so I easily upgraded to the 15ft .
Christal SVery easy process and reasonable prices
DEBORA WDidn't even make it in the store gentlemen came out met me in parking lot checked in vehicle
Ricky HEverything was great and Sunday drop off was nice
Allen VNot a thing the team there was knowledgable and helpful.
Joseph Mi used two different credit cards one to reserve and then a different to pay the actual bill. both cards show a full charge/ please correct and let me know.
Beverly CThis location has a big lot making it easy to drop off the vehicle. It was very convenient.
STEVEN Deverything went great..
Paul CVery nice people to rent anything from they work very hard to make sure you’re happy. I would recommend them to everybody..
GERALD VAlways very friendly and very prompt. Never had a problem with them.
Jason JI had requested a nearby location that was open that day but for some reason got pushed off to this location where they weren’t open so the app became necessary.
Paul HDrop off was very quick and easy. Thankyou
Jody SAwesome
Don BFull of dog hair!!
Elizabeth RI was greeted as soon as I walked in the door. The truck was checked very quickly. I recommend this location.
jesse rVery knowledgeable, super friendly, easy-to-use process.
JOHN KVery happy! No improvements necessary!!
ROGER WPleasant and efficient experience
James CParking lot and building could use some repairs.
Thomas BThank you for being so easy to work with
JERRICA LConfirm the final gas and bill at drop off.
Cheri CIt’s nice to know friendly people that help you.
Kevin BThe location was great! Highly recommend the hardware store and working with them. My frustration was the corporate website. I ordered a specific truck from a specific location 10 days in advance. Yes, it says "At times, the requested location, time or size may not be available. If so, U-Haul will find you equipment." It specifies I will be contacted with truck, location, etc. That was done, but by switching locations.....it cost me an additional $40-50 from my original estimate. Just surprised as I worked through the end of the process.
Nathan SVery nice people and pleasant to deal with.
SHELLY PExcellent customer service and overall great experience from pick up to drop off.
GABE SVery friendly staff at this location!
Dale Wi was charged $400 i can’t afford that. i picked up in decatur and dropped off in rochester indiana. please adjust my bill.
Carrie MNot a thing, all was handled very professionally. I will certainly be back again. Thanks! Dave
DAVID ROnly one person doing multiple jobs...had to wait a long time.
JOSEPH CThis does not have to do with the location, but several things were not good about the experience. 1) The tank was almost empty when we received it, resulting in us needing to waste more of our time filling it up when we should have. 2) The tire pressure warning was on, and while we made the trip, it gave us a sense of unease the whole trip with every noise the truck made. In addition, I could not verify the mileage of the truck because the warning on the dashboard was in the way. 3) At one point, the air conditioning stopped working and started blasting heat. We turned it off and back on, and it seemed to work after that.
BRETT LThe store itself was clean and organized and the employees were helpful and friendly. However, the store is located in a plaza with multiple other vacant establishments and the parking lot is in some rough shape.
Ed SNothing
MICHELLE SThe truck burnt oil and broke down twice
Aric GThe service and instructions for my use was spot on. They taught me how to use the trailer and even gave me a discount on the plug I needed to hook up the lights to my truck. Great package. Thank you!
Nathan RUnit was not ready or inspected before I arrived. Trailer had a flat tire, they wouldn't change it, made me unhook and rehook to another Trailer that I didn't want. The 1st Trailer had barn doors for more room to load. The trailer I was given next had a roll up door, which makes the back opening alot smaller! Not to happy about that when loading!
Steve CIt started out getting a call two days before my pickup I had to go to another location to pickup a 5 by 8 trailer I waited 45 minutes for them to open they never opened that lot then went to another city were the attendant forced me to purchase another ball because he didn’t know how to install the trailer properly then when I asked the main office to instruct him was basically told oh well not our fault so I purchased 2 hitch kits for this move and when I get to the new pickup place I had to get a smaller trailer so now I get to go to another state again to finish my move because I was forced to receive a smaller trailer at the third facility so thanks for nothing but a headache and a attitude that this is my fault for the crappy service I received from 3 different places and your call center
kimberly wI requested equipment the website stated was available. When I got to the rental location, they did not have it.
Randy MGet your horrible app to work. Even after renting the box truck for a day it still didn't recognize my rental. All your people were great but I'll look for other rental companies because of the app.
DEVON S