I was sent to the wrong pickup spot for the truck. Once I finally got to where I could get a truck, it was 22 miles farther. Needless to say, the website was SLOW in getting the information processed. Once we got it, the truck was beaten all to hell and back. The steering had so much play in it that I could hardly keep it on the road. Lisa, our agent, did everything she could to make things better but you can only do so much. I will not ever use UHaul again.
Dave K
Customer Reviews for Safe Ship at Halifax
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service
JOEY ACreate a rewards program. Ive rented a uhaul 2x a mont. No reason why you dont have rewards
Tony DTRUCK WAS CLEAN/STAFF VERY GOOD
JOEY Acould do nothing to help resolve the incorrect fuel charge issue.
Steve MFriendly & helpful staff. Truck was clean too.
JOEY AFRIENDLY & HELPFUL STAFF
JOEY AThey charged me a different price than my reservation online quoted me. They said it would be fixed when I returned the truck, but it's still wrong. The store clerk seemed to not know how to navigate the computer system. I submitted a ticket to check my charges.
Michelle LThe daily rate for one way trips needs to be revisited. I had the truck for 2 days, but officially 3. Because I had passed the 48 hour mark, I get charged for a 3rd day, even if it's just a minute over. That is absolutely absurd. I know it's not a store location policy, but a uhaul policy.
Christopher SVery professional staff , easy to work with and smooth Transaction
David C