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Terrance L
Customer Reviews for Cormack Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Should be quicker.
Tonya GExcellent service, thanks
Dwayne FFriendly and accommodating service.
Edwin NBooked a 20' truck and wound up with a 26' truck at no extra charge. No issues.
ROD OClean the truck and fuel it up would be nice
Faron HDirty truck, low oil, washer fluid low. Gas cap very difficult to remove. Ruined mattresses and box springs due to dirt in truck.
Nina RHad issues bookingonline
Bond DConnection to Uhaul would not allow self return and dealer was having trouble accessing their site. Took over 30 minutes to complete the return, die to no fault of the dealer. He was terrific, the online system was problematic for both the dealer and I.
Jonathan HEquipment was clean, was not ready for 24 hour pickup. Upon arrival I checked in on the phone and when found the truck was locked I went onside where the attendant tried to convince me that I had npt selected 24 hour pickup. Even though I was few minutes later than planned, I still had to wait for rental supplies to be found and the truck needed to be boosted. Even after running the engine couple hours the truck barely managed to start. So we ran it for the whole time other than once when it was shut off inadvertently. Fortunately I was moving in town and schedule was not critical I could utilize the truck but it would be big problem for someone in a hurry or using where they could not leave it running.
Mark CWhen picking up vehicle,(from different location that I had reserved) staff member did not go over contract with me and had in correct charges and drop off location. I was told I would be getting extra miles free of charge for having to drive farther to get the vehicle. Did not have a full tank of gas and no windshield wash. When driving on the highway at night in the rain the wiper came off vehicle and I had to put it back on.
Casey GGreat Service at Cormack!!!
Todd PI am extremely disappointed with U-Haul. I had reserved a 10’ truck and ended up with a 26’. It costed me an extra 200$ to put the truck on the ferry from Newfoundland to Nova Scotia, and costed me an extra +\- $500 in gas for the 2000km I had to drive. The truck was big and I felt very vulnerable.
Simon JNothing that I can think of right now.
Thomas HAll good
Frank WStaff didn't seem to know what the procedure was. Took a long time to get organized. Internet connection is not great, so filling out or submitting docs was difficult. The equipment we ordered was available. We were "upgraded" to a MUCH larger truck, and told we should talk to UHAUL for a rebate. Location said they are not UHAUL and could do nothing for us. At the other end when we dropped off we were told the pick up location was the only place that could have provided any kind of rebate or compensation.
Gail BNo idea what they were doing.
Paul L