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CHARLES L
Customer Reviews for My Way Deli And Grill
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop off location was terrible. I now have to call and figure out why I was charged $80 for 16 gallons of fuel even though I filled the truck prior to returning. I also only drove 12 miles so that equates to a negative MPG usage which is virtually impossible. I would never use this location for anything.
Joseph IThis was the most awful experience ever.I will never ever recommend this location. I would actually like to file formal complaint about the service at this location. They were not ready, they did not provide me with what I paid for, namely the furnutirw blankets and hand truck,they did not know how to use their own system, it took three clerks before they had to call someone ELSE and screen share to navigate the system. They gave me the keys to the WRONG vehicle , The uhaul was on EMPTY GAS AND THE Check engine light was on. when I returned the equipment it was even more of a disaster. They could not check me out. They could not modify the reservation even though when I left, They told me that they would be able to modify the reservation with the add-ons I did NOT receive, At the time that I returned the truck, it was very unfortunately another disaster and two new clerks could not figure out the system. Very unprofessional , very stressful, amd the experience was my worst experience ever with any customer service, let alone uhaul...
Donald S