Customer Reviews for Discount Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Discount Mini Storage
very busy and only one person on hand
very busy and only one person at the desk
The customer service was above and beyond my expectations. Thank you
Staff was fantastic friendly and genuine. Positive vibes everywhere. Thank you
Staff was professional and prompt...Uhaul experience was amazing!!!
I received a very nice customer service. Everything was quick.
Good service. Truck smelled like wet dog and dog hair everywhere
Wonderful front disk Representative, she is so helpful and cares about giving you the best options for you need.
Friendly and knowledgeable staff
Get the poor girl some help! She did everything, and was very patient, professional, accommodating, and knowledgable while doing it. But she was the only employee working that Sat. morning!
It is very inconvenient that they close the office for lunch between 1-2. We arrived at their office BEFORE 1 pm and they already locked the doors.
I was quote 1 price for 24he's. Then received a call that the vehicle was late and I would be charged for 48hours instead. The number for the location rings to a fax. Unable to reach anyone about the return and why my card balance is being held up with the pending transaction. Will not use that location ever again. People should be given accurate prices at time of rental.
The only problem was there was only one worker on a Saturday and it was very busy but the girl that was working that day by her self did a excellent job.but all of the customers wait time was to long.thanks Yolanda
My only complaint was that the truck I was getting had filthy windows. It was parked under a tree when I got there... Other than that it was good.
The girl working was not strong enough to lift the trailer onto the hitch. I had to help her.
The hitch ball was too big for the hitch (although U-Haul told me it would be okay).
I had to switch to a truck which cost me a LOT more money.
The girl got the wrong drop off location AND the wrong drop off time.
Front desk employee was very friendly and professional. Great experience
There was no one in the office, but I did find someone later to make sure I just drop the keys.. Also, the location was much farther than the 2 miles the guy told us up the road that was listed as my drop off point according to Google. But it all worked out.
Ladies were very helpful and knowledgeable of rental options. The facility is well kept. The truck provided was not swept out. The interior was also full of debris.
Customer service experience was excellent. Facility was cleanest in area. Truck was well maintained and perfect for our needs.
I`ve been using WebSelfStorage for 17 months and am not pleased with it. It is far from intuitive and not user friendly.
Very friendly service at this location. I would use it again and recommend it to others.
Give free gifts just to show how glad you are for the business.I was very happy and thank you.
There was only one worker and although she was good there was quite a few people waiting for her on a Sunday and she could have used some help.
I was accommodated at the last minute , the young lady at the front desk was wonderful
It was a pleasant experience renting from your vendor and getting a new and excellent cargo van. I will certainly use your services the next time I need to move. Thank you.
Outstanding service, just keep up the service you provided me and the word will spread as I will tell my friends about your service.
Don't ask for people credit card numbers when you can't guarantee a truck for a certain time for a one way because you have a scheduling department that handles that that we can't talk to. Don't have the retarded rule where you usually only schedule 2 or 3 days ahead of time. Don't have your drop off location in fort Myers look like a drug dealers house that is very unsecure, not marked as uhaul and looks unsafe. Terrible customer service, terrible company. Will never use again.
Very easy to work with and very quick and efficient. Would highly recommend. Much better than the store location down the street.
Service was terrible. 1 person working and numerous customers waiting and waiting and waiting. We were delayed over an hour!
I was charged extra , For the dolly which I never used. I tried calling several times to address this concern With no answer! I left a voicemail and have yet to receive a call.
The lady that helped me was Jessica. She was really nice and helpful and saved me some money ??. Thank you for great service.
The 2 girls working there were not helpfull and very short i still dont have a receipt from them the girl didn't have time to check in truck isnt that your job i wont go back.
I would not recommend this location to anyone because those two ladies and one of the young ladies did not know how to hook up the other transport the auto transfer doors old is old and rusty the truck was was the breaks and squeaking the truck was hard to put it in drive
Both the ladies in there were awesome, and nice..
Rental and return went smoothly and quickly...staff were professional and pleasant.
employees were extremely helpful
More computers in the office
The girl that was running the office that day was awesome. She really knew what she was doing.
Great customer service by Maite.
Great location for storage as well!
I chose not to use this facility, but did use Causeway self storage because it was cheaper and closer to where I am moving to.
I`ve rented from 2 different storage places and thus far this is the best I`ve came across. Nice and well kept property, excellent customer service which I value most
I feel the the same way as the other ones the app can be a little more detailed just to let the consumer see
Very fast and rapid could be a little more detailed though