This is the worst location I have ever dropped off a vehicle of any kind. I seriously would consider another choice for a Uhaul truck if I had to go here again. I don't even know if I was at the right location. This drop off really left a bad taste due Uhaul
Talbert R
Customer Reviews for Doozy Truck Covers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lower the price its outrageous.
Richard LGreat
Michael BWayne in Johnson City, TN was personable and amazing! He made our experience a memorable one!
Klaudia NThe elderly gentleman who owns this Uhaul in Johnson City went above & beyond to help us rent a car trailer. He stayed after closing hours after I called him to say I was running late. He was cordial & professional. Many thanks to you, sir.
Aaron JOwner of Doozy was so nice and informative!
kristofer EI would recommend that documentation before picking the track should be quick and easy. In addition, returning the track should also be made easier for the customer
Ibrahim BVery friendly and kind and quick service
Tanisha BAmazing customer service. Very friendly, helpful, and patient when he had to wait 10 minutes. Honestly a wonderful experience that will have me coming back to U-Haul again and again.
Sabrina KReally appreciate how helpful Wayne was. He was very knowledgeable and helpful concerning the full operation of the auto hauling trailer and anything I asked him.
roy mHave fuel in it before pick up. Thank you for the credit for the fuel though.
scott wEverything was pretty good and the assistant was friendly as well. Thumbs up to him.
osman mWayne was a kind, friendly, and professional.
Jeffery Rwayne take care of the customer
DOUGLAS HVery good to work with. Please note that Sunday drop off is not possible. Otherwise, Wayne was very helpful and made this a great rental experience.
Patricia JEverything was good
John CThe owner was great...very friendly and helpful. I will go back to this location because of his customer service. Something that alot of younger ppl don't give and not does it seem to be a concern to owners/ managers. There are other locations much closer but I liked him so much that this location will be my go to.
Joelle MThe gentleman that helped out at the south roan location was exceptional! Thank you and will certainly use again!
Billy KHave the truck available at time and center of reservation requested.
Mark CDo the business of paperwork in a building instead through the windows of your vehicles. Other than that the Representative of Uhaul was polite, professional and personable. It was a good experience.
Billy WFantastic, personalized customer service.
Kia HThe parking area where we drove up to pickup the rental had a lot of broken glass and debris. We were concerned we would get a flat. Our rental truck was upgraded to a larger one because the one we requested was not available. The person on the phone that confirmed the pickup said we would get the same rate as the smaller truck but we did not. When I called UHaul after pickup to find out why, the person said we would have to get the pickup location owner to change it. He was not easy to work with in person so we decided not to call him to try to get it fixed.
Nicole RVery smooth
Hunter RWayne was very friendly and helpful. The thrift store just did not help the look of the location.
Thomas CThe truck we rented was not there when we arrived. The representative did hook us up with a bigger truck but he added the insurance to our truck even though on the original rental we opted out of the insurance.
William HMy reservation was cancelled as I checked in. I was still able to get the truck. This was a U-Haul issue, not the local location. Even though I did all the registration work online to save time, we had to redo it. Unacceptable on the part of U-Haul.
James Rwell first off i drove 100 miles to pick up my RESERVED!!! truck wasnt there 2 locations later i finally got a truck which was also a 26 ft truck only needed a 10 ft truck.Then when i finally got a truck everyone i talked to said my reservation was useless. so i will probably never use uhaul again!!!!!!!
james TThis was the worst you have ever been to the guy that rents the U-Haul‘s was so rude and not capable of using the technology for the job. He also lied up to us about some things and tried to get more money from us. He is a man who cussed me over redundant crap. He needs to be fired or you all need to find a better U-Haul. This location is at 2230 South Roan street Johnson city ,Tn.
Gary WThe owner is always available and and assists you with anything you need. I only use this location
MAYLEE BGive the man running this location a raise. Whatever he is making, he deserves better he's multitasking and getting your company money better than 2 workers could. Good old dude that is great to deal with
Jared BThe gentlemen who assist me was very helpful. Many thanks
Ricky HVery nice place. Owner is a great person and is willing to help in any way.
Maylee BThe guy checks you in out of a van and they put 150 extra miles on the charges.
DANIEL CThe gentleman who assisted me was great. The location is generally unmanned from the appearance. The truck door was frozen. Another truck wasn't running.
James SWe ordered and reserved a 10 for truck but had to end up taking a 12” but there was no extra charge.
Russ WDONT over charge people. Don't take forever. Dont offer discounts and then make you pay for them. HIGHLY DONT RECOMMEND.
SHAYLA DGate was locked, building around were closed, not very much lighting, unclear where to go
JOCELYN BI chose this location because of the ability to drop off after hours but there was no way to park on property. The dropbox was outside the gate but I had to park next door. Now I'm losing sleep worried about the truck. I wish there was a better way to drop off on-site.
Tiara SVery easy process to rent the the truck. Vehicle was in great shape, had good air-conditioning, and had plenty of power.
Michael CRefund customers for fuel if theyeVe the vehicle with more gas than it had when it was picked up.
Linda SWell they did not have the size I requested online the month prior to renting. So I had too big of a truck but otherwise it was fine.
Jennifer HWayne in Johnson City, TN was very helpful. The equipment was well maintained.
TIMOTHY BI reserved online but called the day before to confirm. Good thing I did as my reservation did not go through. However, the man I talked with was very helpful and took care of everything for me. Very helpful and courteous. The only problem we had was the slow loading webpage. It is not user-friendly!
DEBORAH SUhaul sent me to the wrong address to pick up my truck. The actual location was across town.
RANDY GNo one available at drop off location
DEBRA MThe manager's (Mike) attitude was piss poor. The associate wasn't even going to inform me how to hook the tow on the truck until I mentioned it. The entire experience from reserving the truck to pick it up was absolutely catastrophic. I will NEVER use Uhaul again.
Cameron CThe whole process was quick and easy, I don't know how it could be improved.
Alan WMy U-Haul leaked and drenched my couch and TV. I contacted customer service and never got a response.
TIMOTHY MExcellent communication and customer service!
John CDoozy Truck Covers made everything very simple. They were very friendly, very kind and helpful. If I ever have to rent a U-Haul in Johnson City again I will definitely use them again. Great experience. Highly recommend!
LISA HThe U-Haul was not checked in when I got there and I had to wait a hour before it was ready.The man renting the U-Haul was not friendly at all and seemed to be very aggravated.This was my worst experience with ever renting a U-Haul.
Jennifer P