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Aaron N
Customer Reviews for Atlas Rent A Car
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Yolanda IWent well
Timothy JI was not told to verify drop off. She was closed and keys were put in box per instruction. It was before 4 pm.
JAMES RNot a thing! Great job! Thank you again!
Robert LAshley was amazing and very helpful. Words can't explain how so very appreciative I am for her assistance. I made a mistake and she helped me to fix it. She was knowledgeable and kind. Thank you Ashley and God Bless you.
BRIANNA BGreat location...
Robert LPlace was a dump. Stairs not safe
Lynn MThe steps to the building need to be replaced. The boards are rotten. Can be a safety accident.
Marilyn MIt was very easy with the help I needed. The lady that was there was very helpful, very nice, she was very funny, and it was quick and easy.
Yensel CFriendly staff, great service!
Michael RGreat, customer service!😊
REBECCA BContinue being friendly and outgoing. Give service with assurance.
Evelynn MThis location should have earlier hours. I needed to start moving before 10:30 am but couldn't pick up till 10.
Dale BAshley was a pleasure to deal with. Very professional and friendly!!
Joseph TEveryone from the pick up point in valdosta, GA to my drop off point in savannah, GA was point and very professional. Awesome dedication to making the customer happy and satisfied.
Randy HEverything was great thank you
Gary SFix the engine heat problem.
Joyce PI was very happy with the customer service. I forgot to ask the young lady's name but she was wonderful. I can't say enough about her. It is hard to find great service these days, everyone is so miserable and this young lady greeted us with a smile every time we went there. I tell I dread new experiences with customer service because I fear what I'm going to run into.
Joyce SNo improvements needed everything was great!!!
TAKISHA CSo far so good!!!!!
orlando gGet honest people to work there. I returned the truck with the same amount of gas and the said I didn’t and I have pictures.
Mary MThey opened an hour later than posted and the woman that finally showed up was rude and a bit hateful.
Carol MEveryone was friendly and the uhaul was spotless.
Stephanie BThe lady that worked there was very professional and fast.
glenna bHelpful and friendly gave me good service answer any questions I had I was very pleased!!
GLORIA HGreat people made sure I understood everything and even helped when I was unsure which boxes I would need.
Danyelle WBe on time when we were told a representative for u-haul would meet us. I waited for over 90 mins after I was told someone would meet us at 9:00am to pick the truck and trailer up. Not a good way to do business.
Christian VThe mobile pick up would not work and I was delayed 45 minutes being able to pick up uhaul
Ashley DIt seems the truck had a leak as there were several boxes, box springs and a recliner that ended up with water damage.
Helen CFirst off you can make sure someone is there until closing and not before, and to be a lot clearer on drop off instead of having that small notice there to see after the keys are dropped in the key box🤔😡
Nathan IUSE PODS. AVOID UHAUL AT ALL COST. The Atlas return location claimed to be open until noon on Saturday but no one was there to accept the return at 11:45 when we arrived. And, the Uhaul online return program would not work even on two different phones after we followed all directions. When I tried calling uhaul for assistance, we were told we would be on hold for 15 minutes or someone would call me back. I left a message and no one ever called back. I have also emailed and no one responds. Worse yet, the truck was returned before the contract deadline to a location that was “supposed” to be open and I WAS CHARGED ANOTHER $20 AFTER HOURS FEE. If it’s supposed to be open AND 24/7 return, how the heck can it be “after hours”??? I have been trying for two days to speak with someone/anyone at uhaul to rectify this and no one ever answers or seems to be able to help. NEVER EVER again. I will use PODS any time I need to move or store. Worst experience ever.
Michelle PBoth times that we dropped off equipment, the office was closed during business days..
Hector TListen to the customer. Without us you have no business. It better to make customer happy then lose them. I can choose another company next time. Especially, since I had to clean the vehicle and come back to clean it again since I left something unknowingly. I disappointed because I have used yall foe the last 13 years. I never have been treated this way. Is this company going down now.
Ciara DI was charged an extra 50 dollars with no explanation and no notification, upon trying to call they never picked up the phone. I returned the truck above a quarter tank so there’s no 30 dollar fee, and used probably about ten dollars worth of gas. The truck was returned before 7 at 6:40 and parked out of the way legally parked. I’m never using U-Haul again, this is very scammy.
Paul Conline confirmation of 24-7 pickup for 6pm. app nor website would allow pick up. stated counter service required unable to convert to 24-7 pick up. could not pick up until 9 am the following day.
Austin FThe young lady there had excellent customer service. Everything went very well. Very efficient in what she do.
Marjorie MShana was a sheer pleasure to work with! Extremely professional and courteous and delivered what we needed! The only thing I would do differently is to add 4x4 to your pick up fleet.
Darryl L