Customer Reviews for Duncan Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Duncan Storage
The most friendly and wholesome people I've dealt with. Danelle deserves a huge huge thank you
I had a great experience. Service was friendly and professional. Equipment was well maintained and in good working condition.
check for any problems. the seal that was around the door fell off.
After booking our truck online and securing our rate for a one-way move of $152 our price mysteriously changed to $180. I contacted the location and they proceed to argue with me and tell me I was wrong and the only reason my rate went up was because I chose insurance at time of check out. This was also untrue because when the reservation was made I chose insurance so this expense was already factored in. My base rate for the rental went up, which I have screen shots of the original prices, and nothing and all changed. Then they proceeded to belittle me and tell me I was wrong when clearly I was not! They did absolutely nothing to fix the situation, looks like that location rips people off $30 at a time!
Very friendly and helpful staff.
Nothing was explained about fuel. When I dropped off the truck I had to pay $67 for $10 worth of fuel. Feeling ripped off.
Very friendly from the first phone call. Great to work with and would highly recommend using them if you need to rent in the Cookeville area.
Great group of people, would recommend this location very highly.
the lady was great they was on top of there game
Personnel were super friendly and went out of their way to be helpful.
The lady handling my transaction was super nice.It's a pleasure doing business with someone like this
Danielle is one of the most outstanding customer service representatives I have ever encountered.
She has earned my business and I highly recommend Duncan Storage to anyone I hear of needing either a storage room or a truck rental.
I can't think of a thing to change
Went out of their way to help move in on Saturday after hours.
Very please with the service. The storage unit wasn`t as big as I imagined but that was my own fault
The woman behind the desk was not very friendly. I also did not care that you have to go through the main office and/or personnel to get to your storage room.
Very good service. The process was very simple, no hassle.
the staff was extemely helpful
very good facility. relatively easy to get to. very clean and the people were nice. easy to pull truck up and unload from it.