Customer Reviews for E Z Move Rentals
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of E Z Move Rentals
I would rent from this location again in the future
Great experience. Friendly, fast and efficient.
I am a return user and recommend this facility.
I dropped off after hours
Waited for over 10 minutes while no one was in office to help us when picking up car
Put the correct address online..and dont charge people twice!!!
Mike was very helpful went above and beyond and will recommend people at this location,some not so good.
Excellent service and good person . Thank.
No brakes when in park and truck rolls on you when you stop. A huge bolder was left in the truck to keep it form rolling. So you have to race out of the truck and put the bolder under the wheel. turn signal not work correctly, no radio, hard to start, and transmission need work. And gauge not accurate to re-fill. No call back from district manager about the matter. Won't be back!!!!!
I filled up gas and was charged for gas service. They also charged for cleaning. I left U-haul receipt in there
Very helpful and friendly. Would highly recommend.
Our truck was not at the correct location when we arrived. No one called us. This has happened to us several times with uhual.
Handle on passenger side was broke when I rented it and charged me $25 for parking in wrong spot (parking lot) when I returned it.
The staff at the St Charles Rd location on Wheaton were proactive and great in helping me arrange an unplanned, same day cargo van rental. Good price, good experience. Thanks.
Nothing to improve. I want to recognized Michael for his great service. Michael was professional, helpful and friendly. Great customer service provided by Michael..
I like the owners and staff at my local UHaul, but the building and grounds are not customer friendly. Their landlord took away parking priviledges leaving customers nowhere to park while filling out paperwork. The area where the trailers are kept is not adjacent to the office. The remote area is unpaved and a muddy mess after a rainstorm. I rent the 5x8 trailer on a regular basis and we consistently have trouble hooking and unhooking the trailer to the ball of my Uhaul hitch. They mentioned the coupling on the trailer probably needs to be replaced.
Needs better parking and trailer access.
Trailers are away from the office.
HORRIBLE!!! We had a scheduled noon pick-up time. We arrived and the doors were locked. I had to call around to figure out what was going on. Eventually found that the worker went to lunch!!!! We had to sit around for an hour, with 3 young kids in the back of our van, and wait for the worker to finally show up. It was a completely horrible experience.
Everyone super friendly too!
The office was extremely small and had a very strong smoke smell. However, the agent there was extremely friendly and efficient. The truck was clean and got the job done. I would highly recommend this location.
Friendly people with a good location
Not reflective of this location; however, the cab reeked of cigarette smoke. Smoking should be prohibited in vehicles and if someone does smoke, they should be charged a cleaning fee and the vehicle cleaned.
Very friendly service,everything great,thank you
Can't wait till next time??
earlier am pickup would be helpful.