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Tiffany B
Customer Reviews for A&K Training Facility Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Took the truck to drop it off and we were told we couldn't leave it there. Sent to another location. They were closed and no body will be there until Tuesday to check it in. We left it. This whole experience has been awful. I will not do it again.
Kayla MTHE PEOPLE THERE ARE NICE!!!!!
BENNJAMIN SWonderful when they remember me from the first time. Clean location well organized. Thank you.
GLENN HA Consider This Lady as My Angle: She's not only Beautiful and that's inside and Out. She's so Professional in the Maner that she Conducts her Business. I Personally Rat her 10 STARS All Times and I've done Business with her several times. She's AWinner
Gigi COverall this is the best UHaul location I have been to. It’s clean, the staff are friendly and informative, as well as very respectful. I will never use any other movers or trucking company should I need a truck to move some things!
ANGELA WThe lady that helped me get set up was very friendly and perfessional.
Alex MI have never met such friendly and hospitable employees before. I was pleasantly surprised. Great experience!
Vera HI waited for 3.5 hours to get my uhaul truck and trailer. Was only notified that my reservation would be split between two locations 15 minutes before reservation time.
KATLYNN BNothing. Ms Stewart was excellent and made everything very simple. 5 stars.
RONALD MNo improvement, for my services rendered. Karessa was courteous, pleasant personality, clean environment
EUGENIA TThis site is amazing! Customer service is great. Staff very friendly. Will use this location for all my rules.
patricia SThe personnel at this location is outstanding, efficient and offered awesome customer service
Toni BPerfect as is..keep doing the same as I was very satisfied as staff was indeed professional & very knowledgeable.
Shirley HWhen I drop the U-Haul off I was being treated like s***
Tyrone TGreat service
Toya BI’m a mother of 3 and a grandmother of 2 I trusted my rental to U Haul to moved my daughter belongings to her condo. This was the most awful experiences I ever had in my life. While driving my truck with the trailer attached to Hitch The hitch was improperly attach and the trailer came a lose on the highway at 57 mph speed causing major damage to my vehicle. We was escorted off the highway by a State Highway Patrol to a safe area. Roadside assistance was called and assist. The first thing came out his mouth was WHO hitch the trailer to my truck. The hitch was improperly hitch that’s why it came a lose and could have cause me and my son life . Thank God for covering us on the highway . Note to self and anyone that may rent any equipment from U Haul please check over the equipment to make sure the equipment is up to date and safe for you to tow because this could have been a tragic Now I’m left with damaged to my truck and waiting on Rep west insurance to contact me about the damaged to my truck I’m not a happy customer
Veretta KI would highly recommend this location. They were professional, kind, and accommodating. Their lot is ideal for picking up and dropping off with plenty of room. Zero problems. I did have an issue with the call center employees after learning the storage unit I pre-ordered online was non-existent. It seems to be an issue and I was wrongly asked to keep contacting this location and the drop off location. It was neither of the locations' responsibility. I was offered the storage unit online, corporately. But we all know what that means. I will continue to hold UHaul responsible, not the local businesses that have zero control over what is promised online. It was a terrible burden to not have that unit to put me items in once I got there. Think about that for a minute. I will glad to update if UHaul chooses to make this right. So far it's just been arguing, being hung up on and not being called back by the supervisor at the Regional Traffic Location center. You would think that not having a place to put your belongings would be important to a moving company.
Ginny GWonderful staff.
bryant gGreat spot to drop off. Super friendly and clean. Great staff.
ALLEN SGreat place great lady
Marilyn MThe customer service at this location was exceptional! The women at this location were extremely friendly and welcoming.
Cherri WThe 2 ladies who assisted me were very helpful and nice to deal with. I would certainly use their location again if the need arises.
WilliamandMartha NSoftware wasn’t working and made check out a headache.
William MThree trailers of the type that I wanted to rent. One was a 1992, another 2006, and a 2016. All of them had some sort of damage and at least one tire that was questionable. Renting was easy. Person at this site was super nice.
phil tWhen we checked in the computer system was down. The customer service rep was helpful and got us on our way.
Susan DNothing to improve.... customer service was #A1- top notch...
KUTAKA Reverything was super good excellent service and more the lady who attended me very very nice and very good place thank you very much
ANTONIO MConsidering truck just came in it was clean and well maintained
PANDORA BThe woman there was wonderful!
JULIE MI like dealing with a real person. It took longer to check in and out.
Michael NGreat to work with
William SGreat People
KARESSA SFacility was acceptable. The systems the agent was using seems to be troublesome. Also your automated return App is terrible.
TERENCE SCustomer service was excellent
JOHN SVery nice lady representing u-haul and very helpful thank you so very much
James WThis was not my original location. My original location is at Beauty Supply on W Florida St. They will only let me comment on this location. Have your mobile services accurate and up to date on what’s available. I had to wait 2 hours to get my uhaul. That is 2 hours I was put behind on moving which caused me to move things in the dark. Also keep in mind I was moving to another city so I got on the road at a time I was not planning. It was very inconvenient. On top of that I was refunded and had to REPAY an extra $150 just to get my car because someone sold me a uhaul that was not available. I had to find out MYSELF because someone got in the truck and drove off with it! Then they expected me to go to another city to pick up another one so I had to settle for a smaller one. IM UPSET
Ashley NPerson at the drop off location was amazing!!!
Rodney PGreat customer service.
CLYDE PHad a truck scheduled for 1:00pm the agent didn’t arrive until almost 2pm. Then received keys to the truck that was not in my reservation and when I said it was a different truck she told me she would fix it and didn’t. It made dropping off the truck an hour long experience. The location closed early so I had to wait to talk to the 800 number.
Martin RAlready prefect
DEVONTE BThe only issue I had with this rental was that I later discovered I was charged for insurances that were not on my reservation and I never agreed to.
Christopher BHad trouble with pick up via the app. I’m glad the owner was able to help.
Anthony HHave additional trailer tongue tripods available. Since UHaul cargo trailers do not have tongue Jack’s the hitch needs some support when not connected to tow vehicle.
Gary RSmall location with limited stock, the the lady there was as nice as could be and the trailer I needed was brand new looking.
Roger HI was charged for 15 gallons of fuel. The truck had half a tank of gas when I picked it up and 1/2 a tank when I dropped it off. I have been ripped off and demand my fuel charges be reassessed
ROBERT WExcellent service
Tangelyn WThe staff was exceptional
Elohee HThe broker super nice and very considerate she was also very personable
Andre WClean truck. Don't add insurance without asking. Have truck available at original location i booked at.
Charles HThe lady that helped me was awesome. Thank you
mathew fVery pleased with the pleasant lady that helped me.
LeRoy SI will never in a million years return to this location. The owner is a piece of work. When we arrived with the truck she asked if we knew how to attach the trailer. We said, no. She said "well I can't help legally I'm not able to drive the truck." What a load of BS! She tried coaching us through attaching the trailer ourselves but that was fruitless. Finally she jumps in the drivers seat and even SHE can't figure it out. This woman owns a Uhaul location and spent over an hour backing the truck up trying to attach the trailer hitch. In the meantime, she called over RANDOM men waiting on the bus to help. This added to the wait time and allowed random men to drive the truck we were responsible for. After an hour and a half and four different people driving the truck the trailer was finally attached. After that experience, we drove to another Uhaul location to have them check it and the trailer was on WRONG. Mind you this was a trailer for auto-transport. This would have been catastrophic if we hadn't had it checked! To top it all off she charged the wrong card for the purchase. What a ridiculous experience. Do yourself a favor and go anywhere else.
Melissa BNothing. Great customer service.
Lucille M