Hard to say...the customer service and app for reservations is top notch. Keep it up. My only suggestion would be improve the selection of available vehicles.
Oscar Z
Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly staff with prompt service.
Catherine MEasy drop off loacation and good service, prompt.
Vinod JThe 2 ladies, Lorna and Carrie were professionals with the utmost customer service! I'm glad I went to this office. The office was clean and looked organized. Kudos to Lorna and Carrie!
Emmanuel GI was given an online quote of 87$ total, more if the mileage went above my estimate. We went two miles above the estimate. I used 1/8 of gas and 37 miles total. We were given the truck with 1/4 of a tank in it. I also returned the truck 2.5 hours early. But ended up paying double the quote. They charged 30$ for gas on top of the 1+$/mile. All in all to use a 15ft moving truck for 3.5 hours driving 37 miles in total, really didn’t seem worth the 165$ I was charged in the end.
SHELBY CProvide alternative drop off method if their is no cell service when doing the mobile pickup/drop off from the app.
Spencer FMy only complaint is the back of the truck had not been swept out.
Mark KThere was urine in a bottle in the back of the van. The interior was dirty and not vacuumed. It was a bit disgusting. But the actual facility was very nice and helpful employees. The online checkout process is a joke and takes 4 times longer than just talking to an employee.
Chris SBy far the best place I have every gotten a U-haul truck. The ladies were superb in customer service. I was in and out in a timely manner. I believe this facility should train ALL other facilities in how it's done. Excellent.
Faith LGreat service! Fast and simple!
DORELL TIf you fill things out on line in advance, the whole process is really easy and the price was very good. The Representative was friendly and professional and everything was fine with the vehicle except the windshield was a little dirty. It was the best deal I could find.
Eric JWhen we arrived at the location there was a note on the door stating they were closed on Sundays till further notice. They could of told us this the day we reserved the truck in the office! We just wanted to go in the office and have everything taken care of by an employee the day we picked up the truck! This was very frustrating! It would of been good business if an employee could of called us and told us everything had to be taken care of on the app! This delayed us by about one hour!
Chris AOnly if they leave near by.
Travis VAwesome experience
Ravi MFriendly staff and easy rent.
Richard FThe return process was very bad because there was no service in the area.
Massis FThe process was quick. No struggles at all. Great experience. Thank you!!
Maria BGreat service.
Greg MGreat experience!
Richard SSo nice to work with. Easy to get into the clean van. Will use again.
Heather FGreat customer service
Frank AFantastic people to work with!
Thomas MThey made it easy to drop off the truck. No problems.
Tim PJust dropped off
Felipe SGreat service all around, even accommodated me when I needed the truck for an additional day. Thank you!
Michael LWe were completely satisfied with everything. The girls who helped us were great and made the entire process so easy!
Kim RNothing
Chantal NThis Storage King USA location is very clean. And Carly & Lorna’s very professional and helpful. It was a pleasant and quick pick up and drop off for our U-Haul truck rental. Thank you, Carly & Lorna.
saw aDirty, filthy inside and out and left mirror broken, bottom half of mirror. Staff was. Dry pleasant and professional both girls.
KIMBERLY MI love renting my equipment from here.
Mary RClean and maintain this particular truck better. Others I've rented from here were in much better shape, so maybe just this particular truck. Customer service always great at this location, though!
Jessica KApp was not going into return mode for my son (authorized driver who had installed the U-Haul App). thank goodness the local personnel were there to assist and took care of everything making the return painless.
Kenneth GThe first moving helpers I booked through the UHaul site did not show up. I had to find someone last minute and luckily I was able to through the site but movinghelpers.com should vett their companies better.
Christina CKeep up the great work! I was happy with the rental and it was great being able to drop it off just by using my mobile phone. Thank you again!
Kimberly Lnone
CHRIS CThe trucks transmission felt like it was slipping and the brakes needed to be done. The customer service agents were exceptionally great. I really loved working with them. It was very easy to check in n out.
Mary RThe girl who took care of my rental was phenomenal - she was fast, efficient and knowledgeable. I appreciate the great customer service and will definitely be back again in the future if need be.
Ameer NThe fact I was being asked to send in references, work information, or other stuff at the moment of pick up is a joke. Including having to resubmit my DL. This location Is in the middle of the mountains with no reception and it was pouring. The uhaul chat service was another joke, ignoring your questions and simply logging off when they feel like it even tho questions were being asked.
George AThe first time I went to pick up my online order (2 moving wraps), I had shown up a week or so later than my pickup date, and was concerned because my items were marked as “picked up” despite me not having done so. The man at the register told me that they didn’t have my order anymore because it was too late—he claimed that they return (to where, I don’t know) order items when not picked up for a while. I figured it was like pharmacies and prescriptions, okay, understandable, but when asked what to do on my end, he more or less shrugged and told me I need to call customer service. When I went home and did so, the customer service rep (who was lovely) seemed very confused that the employee said that to me, and informed me that that is false information, and he put me on hold to call the manager. I was then informed that I could go into the store again and ask for the manager. Great! Except when I did go into the store and wait in line, the young man at the counter told me that the manager (Carlos?) was outside, and that I guess I should fetch him myself—okay. When I went up to the manager after waiting for the manager to be done helping someone else (they were swamped with customers at this time, but that wasn’t an issue for me, as I understand stores get rushes), I was met with replies like, “Okay, and?” as if he was mostly uninformed on the situation other than that I was the customer who the service rep had called with him about earlier. After holding his hand through the explanation on my situation, there was no comment or apology on his end as the manager, even though his employee had straight up given me false information and I had wasted a good amount of time (and gas); he told me to get in line again and that the counter employees will help me. So I waited in line again, only to see that my order was sitting on a rack in the back the entire time—likely having been there even on my first visit, as that employee hardly did more than tell me false information with a somewhat jaded attitude, and never even turned so much as an eye towards the online order racks. Everyone except the other employee at the counter (a middle aged lady) who was trying her best with numerous customers and the service rep on the corporate line had a not-my-problem attitude, and there was a huge lack of a sense of responsibility. I don’t normally leave such lengthy or negative reviews ever, but this was such a singularity in my experience that I felt I should, even though it’s been a few months since this whole thing occurred.
Michelle JI love the how easy it all was. Not a lot of time in the office. I also liked having someone call me.after the initial reservation. Felt more confident.
Troy FCustomer service was very pleasant to deal with. Thank you. Happy Thanksgiving!
Eric WNone
Rayford PTo have an opportunity to drop off any vehicle at any location in the near future. Willing to pay a fee.
PEDRO RIt was a different location than I was led to believe, so I went to the wrong location initially. I would make certain the phone reservations' staff provides the correct information. The staff at the correct location was exceptional, pleasant, courteous, and professional.
Helen CThe elevator experience is a bit frustrating and very slow. Other than that facility, truck and personnel (Lorna) was exceptionally amazing!!!
CAMP SMore parking for customers.
Geoffrey HI made an error I am very short and when I looked at the gas level I accidently was looking at the water level and thought it wads a little under the 3/4 full. I put 75 dollars worth of gas. Thinking that is what I needed. When I went back to check my reciept I only needed less than half tank.CanI get some credit from the mileage?
Marilyn MMaybe the best service I have ever had renting a U-Haul. The ladies were quick professional and enjoyable to interact with. Highly recommend and will keep in mind for any future rental needs.
Ian JThanks staff were fast, helpful and friendly.
Barry F