Terrible experience. I was overcharged and never given my refund for the overage. All communication was done via cell phone and text because the employee wasn’t in the office all day. Picked the truck up and there was no gas. The truck was raggedy. Terrible service and I would like to be compensated for the inconvenience and the extra money that I spent.
IVAN S
Customer Reviews for East Point Saver Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was dirty. Dolly wasn’t left on truck and I paid for one. Office was closed so I couldn’t get one. Lady who answered said she would be back at 11 my reservation was at 8:30. Hindered my moving process & the lady never came so I had to go to another store to buy another dolly.
Felita JKeep up with the great customer service. The young lady was very patient with me and it was easy peasy getting the keys to the truck
Katrina CTruck had a check engine light on. The original truck I ordered wasn’t there like it was supposed to be. Delayed my pick up by more than an hour. Truck tank was pretty much empty. Over not a good experience and I’ve rented uhual trucks for years. Worst experience to date.
destinee tThe truck was full of trash and when I contacted rental site they were rude and no accommodating left me stranded and I had to make other arrangements to get my things moved.
Thomas CI reserved a 10 ft truck for $19.99, but when I got there the employee told me that it wasn’t working and I had 2 choices. One to go on UHall website to find another 10ft truck somewhere else, or pay for a 15 ft truck. I didn’t think it was fair to pay for a bigger truck but I certainly didn’t have time to go searching for a 10ft as I had a scheduled time to move into my apartment. So I was forced to pay 29.99 as the employee said she could not change the pricing in the computer! Ugh. Also very sketchy area.
Karen MBe available to answer phone calls and if someone does leave a voice mail message there should be an immediate response, not 30 minutes later, especially if you are open for business .
JoAnn WI would like to give thanks to Kenyun for her excellent customer service. She was very helpful and patient with me. Excellent attitude and professionalism. Thank you Kenyun for being you.
Carmen WThe lady was very helpful and professional
Niko GFirst of all I pull up to the location and I start doing the checkout process I didn’t get the link to check out the car until 30 minutes after I was done I had to take a video and just left because the customer care representative on the phone kept telling me she sending it but I never got it until after I just got fed up and left the truck then I have the dolly in it even though I purchase a dolly the gas tank only had 116 miles to E.
Danielle Bthe location was closed. I never moved a truck from this location , and these sorry bastards are trying to charge me for service I never received.
Quinton TThe customer service rep was extremely patient kind and helpful
Sylvester BI reserved a U-Haul that had clothes in it, trash in it and no dolly. The gas light was also on. I reserved the U-Haul on December 24th and they charged my card in February. TOTALLY UNPROFESSIONAL. My neighbor leant us his dolly to be able to move because it was not supplied in moving 3-4 bedroom apartment. I actually want a refund for the inconvenience.
Chantaye MWhen I arrived there was a trailer on truck I had to literally take off a trailer luckily I wasn’t by myself otherwise I’m sure I wouldn’t have left with the Uhaul . I was charged 59.95 for a 29.95 truck because I went over 40 min of my time and I wasn’t aware.
Brionna LDrop off location was different frm paperwork to app. I had to call to confirm drop off location after I was already @ intended location.
Thomas FNothing every thing went very well the Lady that was there was very nice and help me out
CLAUDE MThe storage place was closed and I am still missing my items that are in the truck.
Christopher BThis location was wonderful, but my reservations kept getting updated to certain locations that did not have any trucks available even though it was confirmed. My day was very frustrated, but thanks to this location, it ended well. Even though it was time consuming and frustrating, I actually loved how detailed and verification process.
Carolyn BThe manger is an amazing person.
MIRANDA LService was excellent
Regina ANo dolly I was still charged for using also ending payment was charged more for equipment that I did not use and was never on the truck I only moved clothes in bags from one apartment to another I return the uhaul 6 hours earlier and only drove 6 miles gas tank was full and pads never removed i don’t understand the extra charges
William MEasy pick up, GREAT and INVITING CUSTOMER SERVICE that made it a smooth transaction!
Katia WNothing..great experience..thanks
Adam SThe customer service at this location was amazing! I will use this location again.
Crystal TDropped off truck Sunday night and they didn’t process it until Wednesday, charging an extra day for the rental.
Lamar BSpent an hour trying to locate the key to the truck with u haul customer service. The truck was dirty, the requested equipment was not on the truck but was charged for it. Wasn't a good look for me to return
LaTiea WThe only issue I had was when I placed my reservation online and denied the $14.99 Insurance and still was charged for it later in the store.
Aquavia MMake sure to rent safe and working vehicles.
Ashona HMonte has great and friendly customer service made sure we were set before we left and made us comfortable to come back .
Damasia PI will not be going to this location again. He keeps emailing me a contract and not a receipt. I have been charged $98 but cannot view a receipt, he keeps telling me that he can't pull up my receipt or he dont know why it's not coming to my email
AMEENAH HIf you’re going to change the location of someone’s rental you need to update their available time
robert sNothing at all ...great job excellent customer service
TIFFANY MIt took too long to go through the mobile return process, 1 way wanted me to sign up for the app which was disaster, then finally got the right access after an hour.
Robert BIt was a simple move on keep doing a great job
LASHUNDA WMonte was excellent
Theodore WCustomer service was excellent, but ypu need new ??.
sonya oY'all can't improve nothing cause i will never rent again..
Shonda HYou guys didn’t have my truck ready I had to go to a different location to pick the truck up in the truck was dirty
Jermaine MThe closing mechanism on the trailer door was more rusted and hard to use than most Uhaul trailers of this type I have rented. The person who rented me the trailer was very nice, but did not cross the chains when she hooked it up. I chose not to correct her but to redo it at home.
Staples HTiffani was excellent. She was courteous, expedient and extremely helpful.
Andre FProfessional & Courteous!
Melissa CVery nice staff.
Ashley BJulia was awesome! She helped me every step of the way.
Natalie SDrop off location blamed or on the other location says she can’t change price the system and if she would had known she would have just gave me late charge, she recommended what’s I already attending on doing call 1800 # and the probably workout something, called the 1800# and they told me the drop off location was the only one that could make changes this is a JOKE! Never again
Terrence WDid not have supplies (dolly). I had to go to another location to pick up dolly. This was very time consuming.
D AReserving the truck, picking it up, returning it, and the billing all went well-- very efficient.
Lee SI had trouble with the online return.... It would/could not identify my location in spite of sharing setting on my iphone. Another return customer was there at the same time and had similar problem. Of course, who knows if that is a UHaul issue or an internet issue.
Duane CThat’s the problem. I didn’t drop off in Georgia. It was a trip to DC and upon going to 2215 5th Str. to drop it off I was told it was the wrong truck at the wrong place. Erroneous billing followed and two phone calls to the DC site failed toy get any help despite assurances that they would call back. You have two wonderful customer service ladies who finally rectified the error. If you call me I would be happy to sing their praises. Don’t know where the error occurred but when a mistake like this is made, a lot more courtesy is needed.
james sI will never rent from uhaul again
Willie DLots of equipment/ variety, the staff members was late (they did call) but it was 10 minutes before pickup time. I was still documented like The truck was picked at the original time.
Stacey TYour Customer Service was impeccable!!!! Thanks!
Airquetta HThe young lady that helped us was really awesome.
Darrin mGreat customer service experience, fast and friendly! Kudos
Tyrone HManager was absolutely wonderful!
victor p