Customer Reviews for Carolina Mini Storage at Eastgate
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Carolina Mini Storage at Eastgate
Not a thing. Your U-Haul representative was wonderful, helping to ensure my vehicle was properly equipped and assisting me with getting the trailer on my car.
Thanks for a great experience! I'll definitely rent again.
Very smooth and easy process.
The gentleman that helped me was very friendly, the uhaul was ready & clean. I would rate this experience as Excellent!
I enjoyed the service provided.
I will recommend this location 100%, very professional and work with you if any problem goes in the way. ?
They go above and beyond at Carolina Mini Storage to get you the equipment you need at the location you prefer, all with a friendly attitude and a smile. It was an excellent experience and I will definitely be using them again for the next move.
I did not open the two bags of protection mats and on the truck it said I could return them to receive $25. back for them. He did not know anything about this. Gave me a 1 800 number to call and they told me to contact where i dropped it off. Basically I got the run around and never got the $25. back.. I wish he was just as helpful as the Vineland, NJ office.
Mr. Jim was awesome! Check-in was fast and easy. Don't go anywhere else. Contact Mr. Jim for uhaul service.
Nothing at all! The service was superb
Excellent service! Jim went above and beyond to make sure we had a truck for our move. Highly recommend this location!
This location was awesome there is a storage facility here and after my experience with the rental I almost felt guilty that I had not used them for storing my things. These people are so nice I recommend them as the best place to rent a truck in town!
Jim Coggins is very professional and friendly. He is a pleasure to work with and is always available to support UHaul rental. (Also the storage facility...)
Great customer service, called me to confirm the reservation the day of pickup for the truck. Friendly and helpful.
The experience could not have been better! The clerk stayed open a little later so we could get the truck we needed, we did the paperwork and he was one of the most helpful and nicest employees we could have encountered! Good Job!!!!
The site manager was polite and courteous. Awesome Guy!!
The truck was ragged. The drivers door seal was useless, it sounded like I was driving a motorcycle. The truck leaned so heavily to the right it made it nerve wrecking to drive, although I had loaded it correctly.
Very friendly associate, extremely smooth process. 5 star!
Just charge a daily rate. Instead of charging daily rate and for mileage
The representative was courteous and very efficient in his job.
I was accused of stealing blankets from the truck. He told me several times in both transactions that he was doing me a favor by renting the truck to me. He took me around the outside of the truck but we did not look on the inside. My mistake....I had no idea there were blankets in the truck in the first place. I rented this truck to transport my merchandise to and from the convention center for the holiday show so yes, I made sure the trucks pad lock was secure because I had merchandise of value on the truck the 4 nights I had the vehicle. He argued with me for several minutes about the blankets. He said "you didn't even clean the truck". He did not tell me I was responsible for cleaning the truck. It was in the exact condition it was when I got it (dirty and leaves inside). I have never been treated so poorly by someone that I was a patron of. I will never rent from him or u haul again.
Outstanding Service, Very Professional!!!
The manager was very helpful and friendly. I can't think of anything to say except keep up the good work.
Mileage was calculated by Uhaul. We used it the one way and due to the location pick up change being further away than our selected pick up, we were billed for mileage. Not happy about the mileage fee!
Verify the gas needle before the next renter, to ensure accuracy. And not having customers sign paperwork on the gas level without permitting the customer to check first. Practices like this make me weary of renting again.
v nice employee....i like her [eastgate storage]
The manager very courteous. I was in the office and out in 5 minutes. Thank for the great service.
Our experiece couldn't have been better. What a pleasure to work with Denise, Eastgate's manager!
have someone there to help with the hook up and drop off
No improvement necessary!
Professional, helpful, and friendly service!!!
I reserved the truck online and called the day of the rental pickup to confirm my reservation. The staff was professional to speak with. The truck was available as promised and the rental agent explained everything in detail, as well as a thorough inspection of the vehicle before I left. I returned the vehicle one day early without any problems, and was not charged for the additional day.
great service great value what more could I ask for...
Trailer was a POS. not having a built in trailer jack was not a problem since i had someone else with me but i can see how that WOULD be an issue if u were on your own. Also break assist is nice and all but my really nice car got crap all over it cause i had to pick up the trailer manually and touch the chains which had brake fluid all over them. i dunno if something was leaking or if someone else was doing a dirty job. it was not normal oil or car grease though. i could tell it was a hydraulic fluid. I didint have anything but mcdonalds napkins which didint get the fluid off. crap was all over my steering wheel . . . had no choice. i thought about cleaning it but figure its not my issue and i didint want anyone saying i did something wrong like get cleaner on some part or something.
in short brake assist is nice but if its all over the part i need to grab its not fun at all. Moving is already not fun
I made a one way reservation and they did not put the drop off location on my receipt but to call a (800) # when I got to my destination. We were under a time crunch to get it dropped off and back on the road for another 2 hr. drive. I was put on hold for about 30 minutes to speak to someone to get my drop off location. When I got there it was after 2:00 pm and they were gone. I called again to make sure that I was leaving appropriate paperwork. On way out of town I received a text from U-Haul telling me to drop it at a different location, which I called again and waited on hold for another 30 minutes. This was very exhausting to me.
very friendly and helpful
Great truck. Great customer service. No complaints at all. Very pleasant, easy experience. Thanks!
Mr. Gary, the gentleman that manages the office at this location, was one of the most pleasant people,I have met.
Very friendly. Had truck waiting outside office when I arrived.
Was very happy with the van rode and handled.
Great service. Helpful staff .
The manager, Gary was most professional!
Very speedy service. The guy was very professional. I would have to say after using uhaul for many years. This my best experience yet. Thanks
Very fun friendly and helpful!
Eastgate Mini Storage was an excellent place to rent a U haul from. Very nice folks, efficent, and we got exactly what we asked for when we needed it. We have used them a couple of times, and will continue to do so whenever we need to rent a U Haul in Greenville, NC. Highly recommend them.
The reservation got messed up from the regional area, but Gary Lee did a great job getting it straightened out and honoring the agreed price set up on the reservation.
The website was very user friendy and quick. We were contacted by phone prior to our pick up time to see if we had questions. The truck was waiting and ready to go. Very good experience overall.
Friendly, efficient, easy to work with.
I would recommend this location to everyone.
Nice location this is my second time at this location.
I have dealt with this location before and they are always great.
No improvements necessary! This company is a wonderful group to work with!
Everything was fine- smooth transaction.
Manager Gary is a great help and very friendly. Thanlks!!