Customer Reviews for Ed's Bluff Springs Automotive
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Ed's Bluff Springs Automotive
My reservation was moved to a different location without any notification email or call to me the day before pickup. Angela called me to let me know and made sure that I could still get my equipment at the time and place she promised. Really, she was the only good part about my Uhaul experience.
Angela was very professional and was patient in explaining how to operate the vehicle. Great experience from pickup to dropoff.
Angela is amazing!! She met us at the location even though it was closed for the day (Sunday). She assisted us to help us get to the airport. We are returning to Austin in 2 weeks and had a budget rental all lined up but because of her amazing customer service, we cancelled Budget and booked with UHaul. She has gone above and beyond our expectations! What a gem of an employee! You typically don't see that type of service anymore! Thank you Angela for helping us out!!
The pick up was great, with excellent customer service by the attendant. Was not happy with the drop off. The trailer does not have one of the liftable legs, so a jack was need to lift/lower it onto the hitch. Luckily for me I brought my own jack so that I could unhitch it when I returned. Was not too happy that I had to leave it in an unsecured area, with no one to verify that I had returned it.
This place is rather far out. I had to walk about 1.5 miles to try and get other transportation. It had been raining and there was a lot of mud. I was upset because there was a shop less than 2 miles from my son's apartment but this place was a lot further out, there was bumper to bumper traffic for miles.
This is a remote repair shop that has a few Uhaul trailers and maybe a truck. When I pulled up, I almost cancelled my reservation and looking back I should have.
The car hauler was in good repair. I have a 2 5/16" ball on my truck. This was supposed to have worked with the car hauler. It didn't. The shop was nice enough to loan me a smaller receiver and ball. No notice that a 5 pin connector was needed to connect the car hauler. I only have a 7 pin connector on my truck. The shop was nice enough to loan me an adapter.
The Uhaul rep failed to tighter the coupler to the ball on my truck and I didn't check it. When I drove the car I was going to haul onto the car hauler, it came off of the hitch and slammed into the tail gate of my truck and then as I backed off the car hauler, as it came back down, it ruined my bumper. So, now I have a ruined tailgate and bumper that I need to replace.
We had a great experience! Angela went above and beyond to help us out. We didn't have a place to park our truck and trailer after loading and she offered her business location to park overnight. She also helped us find a drop off in Denver late Saturday night! She was awesome help to us. If ever we need another U haul in Austin we will call her! Thanks Angela so much!
The lady who helped me was outstanding! She was very knowledgeable, specific, and courteous. She is the reason this place is recommended.
The office was suppose to be closed Sunday when I did my drop off and I was pleasantly surprised that a uhaul representative was there to help me. She said I came at the perfect time because she came for 1 hour that day to accommodate 2 other people who needed to pick up trucks on Sunday. I would come back to this location at Bluff Springs.
Great experience! Highly recommend!
Great customer support. I recommend this location to all.
Angela was absolutely amazing! Super sweet and helpful. She definitely needs a raise!
The lady working at this location took the time to thoroughly run through all of the paperwork with me, check the equipment to make sure everything was working properly, and explain how to operate the truck and hook up the trailer. This was the best customer service I have ever received when renting with U-Haul (or any other truck rental place). Exceptional.
No need to improve a thing! Angela Adams was great and explained everything. I made it in and out fast and made my trip to Houston before all the rain. Thanks, Angela
Angela took great care of us. She was a pleasure to do business with.
Best experience ,thank you.u all r so helpful.
Excellent customer service...I have no complaints....My pick up location was different, but They treat me with a lot of great customer service... I left happy
Angie was great - very helpful
Very easy process, no waiting, very personable.
The trailer I used could use a paint job and it felt heavy
Customer service representative was very pleasant and knowledgeable!
Super friendly service. Everything was ready. Very flexible.
Great Customer Service. Thanks Angelia! You made my move a lot easier.
Angela is a gem. She went over everything clearly, had the truck warmed up, and was even understanding when we were running late for the pickup. She was very friendly and helpful.
Truck rode terribly. Shocks and/or tires need to be replaced. Miserable 20 hour drive. I should receive a discount.
Very nice, and professional people.
The staff is friendly and provided great customer service.
Angela was great. The process for picking up the truck and dropping it off was quick, easy and friendly.
Excellent service. Will use again
Angela was very helpful and professional!
great service. Very professional.
The number of reserved furniture dollies was not available from any store in the area.
Truck drove well, no problems arrived safe and sound in Boulder
Excellent service went out of their way to be very helpful...really appreciated it i was moving from another state.
Staff was extremely helpful and very customer oriented.
Angela is the most thorough, most informative agent I've met in the over 30 years that I've been dealing with U-Haul. You should send your other agents to learn from her! She's wonderful!
They claim to be open until 7 pm, but the only person there was a mechanic and he was uninformed and disinterested.
Angela provides excellent customer service. She is awesome.
The could toner service was amazing and made our move that much easier. Thanks!
No improvements needed! This is my second time to rent a Uhaul from this facility and both times Angela has gone above and beyond to make a stressful moving experience the best it can be! When an oil light came on while still in Austin, Angel came in on a Sunday morning when they were closed to check out the vehicle and fill with oil. The level of customer service excellence is unmatched in the Austin area!
The one-woman show working the U-HAUL rental service at this location was spectacular. She backed up a 15' foot truck to a hitch better than any man could and had my car on the trailer hooked up faster than you could say boo! She deserves a raise!
Very friendly n understanding. I found 2 more blankets n returned them. Was not charged for them.
Many thanks to Angela...everything went great!
The staff was excellent. Very knowledgeable,and a pleasure to deal with.Everyone should be as lucky to find such a great bunch experts. Thank you. Ed. I promise. I will be back R.P.Rivera
Representative ,Treated me with Dignity and Respect. She was very detailed in giving instructions of operating the truck and also very consider of the customers incase they experience any mechanical failures , who to contact in case of disable vehicle breakdown. I have Rented from many Uhaul locations and never had an experienced like this. I wish other representatives were like her or get enhancement training in CARING for the Customer ,instead of just pushing out the customers.
I did not receive the size truck I requested. I did not receive the pick up location I requested which meant I could not pick the truck up as early as I needed. I was forced to drive through major traffic because I could not pick up at, or near, where I requested.
Angela was very nice & accommodating.
Location was average but the owner was very helpful and met us early to accomodate our needs.