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Bruce S
Customer Reviews for Valero Colorado Springs Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I picked up trailer only one person was available to manage both convenience store and UHaul pick up. When I returned to drop trailer the lady at the counter said she could not accept turn-in and told me to take it to another location.
Leslie KSuper simple process to return the truck. Store clerk was very friendly & helpful.
Karena FVery helpful and courteous
Oran BI have had the pleasure of picking up a uhaul there before. The manager always provides excellent service. That is the only place I go for my uhaul rental. Thank you.
EZEKIEL CEverything was Great!
MIKE EVery helpful. Double checked the trailer before I took it. Helped attach to my car. :)
julie FThe owner/manager there is doing the best he can with a fairly small facility. He is friendly and easy to work with. I would not hesitate to rent through him again.
Joseph REverything was Great!
MIKE EHad to wait for employee to come back to the store which put me a little behind for what I had set out to do. Cab had trash in it. My reserved equipment a furniture mover was unavailable so had to settle for a dolly. It ended up not working for what I rented the truck for. Overall, a very poor experiences
Trent GWas given a 2 wheel tow dolley with one side of the ramps being held on with rubber bungee cords instead of a pin. It was only discovered by uhual staff at the powers blvd location after going back to that location to pick up my car from the parking lot that I was going to tow with my truck that the dolly was not road worthy. I didn’t get to use the dolly for what I paid I basically just towed it from one location to another, thankful for the powers blvd staff that was able to point out the problem but did I just waste my money? Yes.
Lynn FOutstanding in all respects. Thanks
Ralph HAttendant was very helpful in getting our trailer set up and road-safe.
Scott LNo signage from Briargate, if two uhaul vans were not visible, I would have driven right by
Michael DStaff did not want to help, poorly lit area, told me to use the app for drop off instead of helping, did not help with removing the trailer. Poor signage and confusing layout made drop off confusing. I had to use a flashlight in my own vehicle to have enough light to take the photos.
Drew D