Customer Reviews for Everett Secure
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Everett Secure
Very rude ,
Didn't give furniture protection even though I paid for it,
Charged for an entire extra day because I was late due to bad traffic/accident
Oh and did I say she had a bad attitude
The woman who "helped" us was very rude. She insisted on seeing a military ID and would not accept a valid driver's license that said military on it. The truck we rented died and the oil light came on as we pulled into the driveway of our apartment complex, blocking the entire entrance. Luckily I was able to get the truck restarted and back to uhaul to exchange for a different truck. We had the first truck for less than 15 minutes. I won't even discuss wait time because I've said enough already. I won't be using this uhaul office again.
They made everything so easy! Stuff is awesome and helpful.
The office was closed when we dropped of the rental vehicle, so this is not the best review for this.
I had an wonderful experience. The lady that helped us out was extremely cheerful and helpful. thanks for making this move easy!
Just keep up the good work, I'll be back!
The Assistant Manager (Cheryl) is very rude. Doesn't know what customer service is. I would like to talk to the owner .
The gas tank was at 7/8 full and it cost me $15.12 to fill it up for 5.8 gallons. My total mileage was 15 miles so I should have received a credit but the manager was out of the office when I returned the vehicle and the door was locked and no one was available to help. The driver side sun visor was broken and kept swinging out to distract my vision. Vehicle smelled of strong cigarette smoking.
The lady was rather rude because we was 15 minutes late. She also complaining about a different person not leaving keys and how she was charging them 3000. Truck was dirty and kept me from using hand truck