Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service is awesome. The staff was always friendly. I usually paid the rental fee by drop box and my receipts were always emailed to me very promptly. When I moved out of the facility before I could call during business hours to let them know that my unit was empty a receipt had already been emailed to me verifying that I had moved out. I was very impressed with how on top of things the staff was. If I ever need to rent another storage unit again, I will definitely be back.
STACY B
|
Overall Experience
Rating:
5.0
Would like lighting between buildings in working order.
The attendant was very knowledgeable and friendly.
SANDRA M
|
Overall Experience
Rating:
2.0
Constant standing water and mud in trailer storage area and entrance: Area needs gravel added and better drainage.
MICHAEL C
|
Overall Experience
Rating:
1.0
Office is only open half a day, property is poorly maintained except for front lawn, inside driveways have huge ruts and pot holes. Recently front gate was left open and property unsecured for months due to broken front gate. Grass and weeds grow in rutted and pothole un maintained gravel parking area and lawn mowers spray outside storage vehicles with grass, mud and rocks damaging property.
RONALD S
|
Overall Experience
Rating:
5.0
We had a hard time with the app when picking up. It took us over 20 min to pick up.
Debra D
Rating:
3.0
Needs paved roads. To much mud when it rains.
BRENDA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randall M
Rating:
5.0
Fill in the "Grand Canyon" in the parking lot. 😆 🤣. No, but seriously, parking lot needs a little maintenance.
Joseph H
Rating:
5.0
Customer did not leave a comment.
Michael B
Rating:
5.0
Smooth return process. Representatives very friendly and helpful. Very quick on the inspection and check out process.
Michael D
Rating:
5.0
Customer did not leave a comment.
jeff m
Rating:
5.0
Customer did not leave a comment.
JOSEPHINE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy W
Rating:
5.0
Customer did not leave a comment.
Megan H
Rating:
4.0
Customer did not leave a comment.
Mark K
Rating:
3.0
Facility has gravel instead of cement or asphalt. Potholes.
GARY C
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
philip s
Rating:
5.0
Nothing. I was glad that someone was on site and available to assist me.
Michael C
Rating:
5.0
The lady at Evergreen Storage was amazing! She was a tremendous help! Highly recommend
Kelly A
Rating:
5.0
Customer did not leave a comment.
Brian B
Rating:
5.0
I absolutely love your staff at the storage unit and to rent your trailers. It was an awesome experience and I would highly recommend it to Anyone.
Thank You
DEBRA B
|
Overall Experience
Rating:
5.0
It took forever with the app and the lock was hard to open. We wasted a lot of time messing around with it!
Jennell R
Rating:
5.0
Customer did not leave a comment.
SHARON E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wendy T
Rating:
5.0
Customer did not leave a comment.
Candace S
Rating:
5.0
Thanks for all your guidance through this transition. I appreciate your help.
PATRICIA H
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Overall Experience
Rating:
1.0
We reserved the equipment at a local spot, were notified by phone right away that the trailer was at a different location that was about 15 minutes away. It was 50 minutes away. We got there and no one was there, a sign said power was out and to call a number. Called the number and the person had no idea we had reserved the equipment. Eventually we got everything we needed, but it was all virtual with no person present.
Raymond B
Rating:
4.0
Customer did not leave a comment.
Gordon H
Rating:
1.0
I returned my equipment before closing time, and you agent still charged me for an extra day. When I talked to your agent, they stated that I had to contact U haul for a refund! When I called you, there is a 40 minute wait to speak with a customer service rep
Mark R
Rating:
1.0
Charged for the gas when I returned it with the same amount
Jonathan T
Rating:
5.0
Customer did not leave a comment.
Lynann P
Rating:
5.0
Customer did not leave a comment.
dennis m
Rating:
5.0
Customer did not leave a comment.
RICHARD Z
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
cory g
Rating:
4.0
Customer did not leave a comment.
Gary B
Rating:
2.0
The self service check in did not work, so it took forever for a manager to call us to figure it out since it was after hours. After finally getting checked in the lock was frozen and the tab broke off while trying to get into the uhaul so we had to wait another 30 minutes for someone to get the lock off so we can get to the keys. Then when dropping off the uhaul the self service didn’t work again, so I just found a key drop off and put it in there in hopes they got it.. luckily they did and the drop off went smooth. A lot of hassle for something that was supposed to be easy self service
ALEX T
Rating:
5.0
Customer did not leave a comment.
Karen W
Rating:
5.0
Customer did not leave a comment.
JACKLYN S
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERRY L
Rating:
3.0
It was close for business,
JOSE R
Rating:
5.0
Customer did not leave a comment.
ROY C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONALD R
Rating:
5.0
Excellent customer service!
Kelly B
Rating:
5.0
Easy access, friendly service, and great prices.
PHILLP B
|
Overall Experience
Rating:
5.0
Our experience from move in to move out was easy and convenient. No one wants to have to pay for storage yet this place was affordable and the customer service was prompt and professional.
SUZANNE T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEAN E
Rating:
5.0
Customer did not leave a comment.
DAVID P
|
Overall Experience
Rating:
5.0
I stored my trailer for a year and a half and everything was good when I picked it up
LARRY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANIE L
Rating:
5.0
Quiet, really easy to get in and out of, friendly
JACQUELINE M
Rating:
4.0
Customer did not leave a comment.
Abbey S
Rating:
1.0
Worse experience. Will never use U-Haul again.
Cindy w
Rating:
3.0
Customer did not leave a comment.
larry c
Rating:
5.0
Customer did not leave a comment.
BRENT M
|
Overall Experience
Rating:
5.0
your clerk jacklyn? was more than helpful, even tho the computers were jammed, she did everything possible to speed along our pick up
ELIZABETH A
Rating:
5.0
Customer did not leave a comment.
Karl H
Rating:
3.0
Check tires, all tires on the trailer we rented were very low on air which caused us to have a flat tire and a delay of our trip. Equipment made for travel on roadways should be road-ready when it is rented. Next time we will check tires, not that it is our responsibility, but because we don't trust U-Haul.
DONALD H
Rating:
3.0
Next time you have a location go on vacation, change their hours of operations online. It shouldn’t have let me reserve the trailer in the first place If they weren’t there. Not only did that waste hours of my day, it also cost me extra money to pay my movers who were just sitting there waiting. Then to send me to another location and not offer any type of discount etc... Penske is looking better and better. Highly disappointed.
Sam O
Rating:
5.0
I wouldn't change a thing. Fast courteous service
James A
Rating:
1.0
Charged 20 dollars and I returned it a day early and couldn't get ahold of drop off place with no details how to return truck
Kennethlee O
Rating:
5.0
Customer did not leave a comment.
Michael P
Rating:
4.0
The self check-in was awful. Waited 5 minutes before a chat agent said they were reviewing my documents and then another 10 minutes went by before it declined me due to timing out. Had to go inside to complete the process.
Upon returning the truck, the lock for the back of the truck was near impossible to lock. After messing with it for 15 minutes, we gave up.
Michael M
Rating:
4.0
Customer did not leave a comment.
Terry D
Rating:
5.0
Did not appreciate having to drive directly from the facility to a gas station. Truck started with only 1/4 tank of fuel. A premium is charged for fuel if not returned full. Fill the truck up!
Jeff R
Rating:
5.0
Customer did not leave a comment.
victor w
Rating:
5.0
My original drop off in lapeer michigan called during trip and said do not drop at their location. Screwed me with no help. Found elba road location and they were fantastic.
TERRY D
Rating:
4.0
.
SCOTTY B
|
Overall Experience
Rating:
4.0
Easy transaction
randy t
Rating:
4.0
Customer did not leave a comment.
jim l
Rating:
3.0
Well taken care
Privacy R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Joseph K
Rating:
5.0
The manager Ryan was very welcoming and helpful in filling out the paperwork for the rental.
