Very reliable and helpful
Jason M.
Customer Reviews for Meridian Express LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Entrance to the location is very narrow and there is not a Haul sing visible from the street. I returned the equipment 24 hours earlier and I did nothing t get any credit or discount. Still good Company. Truck really eats a lot of gasoline. 9.5 miles per gallon.
VICTOR Z.Had to drive to three different locations to find the truck I needed. Customer rep on the phone entered in the wrong location. Next location lost the keys to the truck I ordered. Last location the truck was dirty inside.
Shevonn U.My auto transport had a flat tire and I called roadside service but they never came. I should be reimbursed for the service and any cost that occurred. I was told roadside would contact me in 30mins however it took 2 hours. Absolutely the worst service I ever paid for Uhaul should be ashamed of its road assistance service.
Alan L.Entire roof leaked all over furniture. Truck did not run properly, and it was dirty and not filled up all the way when I arrived.
Kaytlyn I.The truck was dirty on the outside.
Peter K.Employee was very helpful and knowledgeable
Leslie F.The truck wasn't returned on time for timely pickup but the agent was very helpful. Very friendly and made the inconvenience not a big issue. Agent gets A++
Antoinette W.This goes to U-haul and not staff.I rented a big truck which had exhaust system damaged and this led to big loss in gas consumption and lack of power. I overspend three times in gas.I appeal for compensation of $200.
Patrick K.Equipment is old and run down. I had one truck break down on me. This particular location has issues with communication. They called me a few times asking me to turn in a truck after it had already been towed under U-hauls direction. They also called me to turn in my replacement truck after I had already done so and given the front desk the key!
John E.Don't have to improve nothing. They were great and friendly people plus very respectful.
Melissa B.Customer service is always really good. Prices are better than most places as well.
Tawney J.The young lady in the office deserves a raise. As a business owner that's always scouting for new employees, this is the type of employee that I would try to recruit do whatever you have to do to keep her pay her more promote her do some thing how about a gift card to McDonald's at the very least, she was extremely professional, congenial and resourceful
JOHN H.The app didn't work very well and the desk clerks sat and watched me trying to get my truck checked out
jacob H.Double check the trucks and equipment prior to renting to customer. Had a dolly with a broken wheel. Also had a truck that had leaks not only in the cab or the truck with mold but also leaked in the entire part that holds everyone's belongings. Also headlights were dull/dead so couldn't see anything in the dark. Would not rent from this location ever again.
Marissa C.Agent should do a walk-around with the customer to verify the condition of the vehicle,( I found pre-existing damage to the vehicle, ie- : drivers door didnt lock properly, rear left light was damaged.). I didnt get a final bill statement showing actual mileage driven etc.
Brian N.Quick and Easy
TRISHA T.Everything was available on time, and as requested. Turn in was a breeze -- prompt and friendly service. I live in a community where there are many U-Haul options -- this is my "go to" location.
Ralph D.Worker was great!
Earlean H.Some of the best customer service we have had in awhile.
Michael G.Friendly staff, helpful giving rates when asked about optional dropoff locations
Ashley H.Average customer service, average experience. Nothing wrong.
Anthony B.Nothing
Brandy M.Price went from $40 to $60 to $80 plus the $10 gas I added to the tank. My trip was about 15 miles round trip. I would appreciate the price upfront. It was disappointing not knowing exactly what I was paying for. But the van was nice and clean and easy to drive. The staff was helpful and professional.
Heidi T.Julius was great
Cameren B.I reserved a furniture dolly and 24 blankets along with a 15 ft truck several months before this rental. When I arrived to pick up the truck, no dolly was provided and only 12 blankets. I had to drive to another UHaul facility to get another 12 blankets. One of wood rails on the inside of the truck had been broken and had not been repaired prior to my rental. The wood rails are important to tie down the load. I received a text for inspecting the truck at the time of initiating the rental but the UHaul pick location manager did not show any interest in showing me how this feature worked when I asked him about it. The truck performed well and we drove it 3,000 miles.
Mark A.E
FORTUNA K.The individual that helped me, placed my rental under my son's account. I asked him 3 times to change it, he stated that he had. But, when he printed the agreement form, my sons name was on the page. He also told me that I may have to drive over 200 miles to pick up the car hauler that I needed to rent. I asked again for him to change the name , he stated again that he did. I was totally not ready or expecting such unprofessional service from Uhaul. Your company should hire people that have at least a rudimentary understanding of customer service and a good attitude. Once home, I contacted your call line and explained what I had experienced earlier. The lady I spoke with was very professional and told me that there was no way I would have to drive anywhere near 200 miles to pick up the trailer. Everything turned out OK, but, I will never use Uhaul again.
benjamin W.Great service and convenient location!
Kristin C.I was improperly charged $15.00 for “safe move coverage†which I did not ask for.
Clayton S.There was women's underwear left in the front of the van and a leash tied in the inside of the van so it is safe to say the van was not cleaned out. When I told the man at the counter when I returned the van and told him it was not mine his response was “Are you sure?â€. I sat in 2 hours of dark and rainy traffic and still needed to put a little gas in the van, I was met with not a pleasant face when I returned the van at 5pm instead of 4:30pm.
jillian M.No problems. Friendly service
Llyod C.The staff/store manager was very helpful and accommodating.
Jean O.No mobile pick up/drop off available. No after hours drop. Van smelled horrible. Exterior was very dirty. Attendant was very friendly and efficient, but overall disappointed.
Bradford B.The staff was great.
Victor O.The entire rental process was wonderful. However it has now been nearly 30 days since rental was returned. Yet the initial payment that was placed on hold at time of rental continues to be on hold. When I returned the truck I was over the initial quote and decided to pay the entire amount on a different card so I didn't need to transfer funds and such. Guess that was a stupid mistake because now I am left waiting an undetermined amount of time for the money $150 to be released back to me. I have read numerous review Stating they doubled paid. I'm wondering if I'm fact this has been their issues as well. I have sent messages to my bank and alsoUhaul. This is not a location issue but a Uhaul issue! If you rent from Uhaul be sure to get your funds released before releasing the Uhaul keys. This is an absolute aweful business practice. I'm still awaiting some sort acknowledgment. I also seemed to been charged $30 for insurance I stated I did not want. Unfortunately I was given at time of rental an extremely poor copy of the contract. It was pretty obvious the printer need the ink replaced. I rented this truck sept 292023 and returned it on Oct 1 , 2023.
Tina T.All good. Excellent service.
Jack P.The gentleman who helped was awesome! He went above and beyond to help me, and was awesome to work with!
Reese B.Do something to keep the homeless out. Not only do they destroy your property. There's a potential for them to break in. A fence, a wall, something to keep them out.
Paul F.No drop off key box. Had to shift my whole Next day to return key.
Chelsey M.good crew there
Edmond V.Knowledgable staff, clear communication, high quality customer experience!
SCHALK J.Truck broke down on us twice. Transmission or something going out, couldn't finish with it and couldn't take it on the free way so extra miles used. They didn't care and never apologized or anything. So will never call them again!
Julie C.n/a
Rick K.Great staff and friendly experience!
Christopher O.Great customer service :)
Kristina P.Everyone was very helpful. When the check engine light came on about 3 hours into our rental time, they found another vehicle to trade out. Would recommend
Patti N.Not only was my truck not available as scheduled it was not cleaned. This all put my scheduled use well behind schedule. Then when I was unable to make the return prior to their early close I was charged a bunch of additional fees to include the extra miles I had to drive home and back the next day when they opened again? Not happy would be putting it mildly. Disappointed would only matter if anyone in the company cared about any user input...
kevin C.Really horrible experience. Delayed my move by 3 hours and I wasn't compensated at all.
Grace D.Continue to have courteous and well informed staff. I have been here twice and both times your staff has been excellent.
Chase P.The trailer seemed maintained but was full of debris and cigarette butts. Staff was great though - friendly and helpful
Leesa B.This location is a storage unit and was not open . We had to conduct all business online and over the phone.
Mickey C.I never received an email go to a different location, they did not have a truck that I reserved and acted as if it was my fault that I showed up at the correct location.
David H.