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Cesar T.
Customer Reviews for Express Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck that we had Reserved was there for us. It did work out and we got a cargo van. Still if you reserve something it should be there for you.
Dan T.The trailer had dried mud in, however Cassie helped clean it before I left. Great service, friendly and efficient. Cassie is outstanding to work with and makes it easy. I am a repeat customer and will continue to use this location when the equipment I need is available.
Joshua C.Friendly, easy to work with, and everything completed in a timely manner.
Richard L.Fuck this stupid computer shit I rented it from a person why can't I pay a person.. .....
Tim D.We rented TWO 6' x 12' open trailers from TWO different locations and were able to load almost 50 bins per trailer (x2 = 100). I highly recommend renting from U-haul.
Heidi H.Awesome staff!!!!
Pam W.I drive box trucks for a living, something is up with that transmission. Shifts into 3rd way late then immediately jumps to 4th. This is tuned to drain gas.
Jesse C.Very easy to deal with. Friendly and should get a raise!
Gary W.When we do mobile pick up and drop and designate the time, we expect to do so. There's a reason we select the times and times to return for a reason. Not to get attitude from the counter and told we bring it back by 430 pm or we keep the U-Haul till next day when business re opens. Night drops ? Doesn't designate we must return so early or not until next day. I'm not sure I'll continue renting from U-Haul.
Henry M.A+
JORGE R.My experience when I got the key was fairly good, however the person at the counter apparently did not give me all the information regarding what I was going to be charged for. When I went to drop off the key the person was rude and gave me misinformation about what I was going to be charged. I read the receipt that was sent to me and had to call the location because they were charging me double what I was supposed to pay.
Jessica J.The 10' box U-Haul doesn't have the walk way to it. I recommend one gets placed on it so it would be easier for the person moving heavy and big things.
Terri L.fully explain to customers that no night drop off means vehicle cant be left at facility at any time after closing
John M.It doesn't matter the day, time or hour the staff is always cheerful, positive and eager to make the experience smooth and painless. The individual I have dealt with most and one of the reasons I keep coming back is Cassie - always ready to ensure service is A++.
Ray B.I ONLY do business at this location due solely impart to the professionalism, pride of work and dedication of Cassidy.
Ray B.Thank you for your service
Fusitele T.Took care of an unexpected issue quickly to get us on our way for an out-of-state move.
Angela H.I got home and my phone notified me that an Airtag had been with me since I left the uhaul pick up location. It was on the inside of the uhaul trailer stuck on the top left. I notified staff and they said it is probably uhauls tracking system, which none of my paperwork said anything about an Airtag.
Jorge V.Matched fuel level (which was extremely low) from when we picked up and was over charged for fuel. Dispute with photos filed #4635714
Jesus A.This is actually my favorite U-Haul rental location of all time. The facilities are the best because it's a big open lot and the staff is fast. Other places that are more modern everything takes longer they have to let you through the gate. You have to hook up everything's long walk it just everything takes longer but at this place it's fast and the staff is great especially Kassie
JOHN H.The young lady did not strap my car in correctly. The straps on my wheels feel off and she did not put the chain on either. It could've have been very bad if I was not notified by a person while I was 5 hours in my 18 hour drive. Not very professional. This needs to be fixed so nothing happens in the future.
Maria R.At the Meridian and 142nd Uhaul, it costs another $20.00 to do a night drop off for a trailer that costs $20.00 to rent because of "increased theft". Instead of investing in additional security measures (like locks), and/or supporting tougher law enforcement, typical big woke business supports increased crime by passing the additional insurance costs onto good, law-abiding customers at twenty bucks a pop. This is what you get when lazy corporations make college degrees mandatory for management positions. Garbage in, garbage out. Otherwise the experience was fine thanks to the squared away young guy, Branden, who helped us. You should put him in charge of the whole company, and whatever you do, don't send him to college, or he'll be advocating for "Free Uhauls for all!".
DOUG D.The woman who helped me was very nice and accommodating despite having to deal with a rude customer while helping me. She was professional, personable and kind. She explained everything thoroughly and did a wonderful job. Thank you.
Jared S.Cassie was exceptional. Definitely would use this location again in the future.
Fredrik C.Express Storage 14214 Meridian Ave E Puyallup WA 98373 ..The Best
JORGE R.It was a superb experience and the employees were amazing. Very informative and very helpful. The experience was so great I considered buying my own trailer and decided I will rent instead! Thank you!
Nick B.Great customer serv. Excellent overall explanation on contract before leaving office
Sandy A.Excellent
Tawney J.Customer service was great
Oscar K.Reserved it needing pack of blankets. No problem on website. Went to pick up equipment and suddenly they say "We don't have any blankets"!! This is a MUST to know when you reserve.
Phil L.The staff was very friendly and they helped me find ways to save money.
darnell D.The woman that was working there was very professional and very prompt when it came to bringing out the truck and then taking the truck back
kenji C.They told us that we could bring the truck back the next morning for no additional charge and we got charged another full day.
Lisa K.Nothing. They always have great customer service and go above and beyond with helping me.
WILLIAM H.Excellent customer service experience.Fast ,speedy check out and check in process
Jeffrey D.It's so much easier to refill gas to a "full" position than trying to gauge the tiny tick marks from E to F. I think all vehicles should be FULL when sent out. Other than that, it was a very seamless experience. Thank you!
Amber A.Excellent service by Cassie, she knows what she's doing and is very efficient and helpful
Alan B.Engine struggled to switch gears. Maybe needs a tune up. I would not have trusted this truck to make a long trip. Put my dollies in the wrong truck so I didn't get to use them. No lock box to drop off after hours.
Linda C.Charged me an extra day after I told the gal in Rufus that I needed to return the truck in the afternoon and said that would be fine. Didn't expect to see all the charges taken out of my account. I want refunded.
James H.The ladies are very cheerful and helpful. They should get a raise!
Gary W.The drivers door is quite difficult to close.
Raymond M.great customer service, got checked in and out without a hitch
James S.Retire the old junk
John L.Called day before to reserve, picked up on time with no issues and returned the appliance dolly later the same day. EASY PEASY. Thank you, Ethan and Casse.
linda L.Put some air freshener in the office please
TAVITA I.Rude and unsafe employees
Zachary B.Employees refused to help when dropping off uhaul at 459
Alma B.Ver nice friendly staff
Gary W.Cassie and Ethan were great! Our experience was pleasant from start to finish. It was nice to pick up and drop off our truck, quickly and without any hassle. Thank You!
Roosevelt W.The staff were so nice and knowledgeable, they were one of the better teams I've dealt with in general at any store or location. My only improvement would be the fact that you leave no buffer time between rentals. This is incredibly unfair to your staff as they work on an extremely busy street and if people are late returning a truck, they have to deal with customers who can get very ugly. I was earlier than my time but just hearing another customer needed my truck at the exact same time it was due back was shocking and one of the most ridiculous business decisions I've heard in a long time.
Brenda M.Great friendly service.
Margaret K.Get friendlier employees that feel like the want to be there. That is all.
Phillip B.Employees were very friendly and made this transaction easy from beginning to drop off
Jane B.The manager and employee were of great help to set up the trailer and changing the billing so I could pick it up. Thank you both!!!
Peggy H.Truck maintenance.
Phillip B.