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MICHELLE S.
Customer Reviews for FC Simpson Lime Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Help with spotting trailer, dropoff and go. Emailed receipt. No problems.
Mark P.Professional experience from beginning to end. I would use this service again I was able to change my drop off location with one phone call great experience. The drop off went smoothly and I was checked out in less than ten minutes.
Clinton B.Continue the awesome work!!
JOEL T.Nothing, it was fast & easy. The owner was very friendly
Jan H.These guys were outstanding
Patrick C.This is the second time I have had to rent a uhaul. Very friendly and I would recommend anyone that's needs to rent a uhaul to go there.
Laura D.Always friendly and helpful
DAVID STEVEN S.Nothing they do really great there. Very nice and pleasant
Charles L.Love the smaller locations, certainly beats waiting forever and the rude employees at the corporate store in clinton twp.
Angelo P.Maybe have a spare tire?
Randall Y.Quality equipment. Good customer service.
Carl D.the salesman Mr. Simpson is always friendly and helpful making the check in and check out process simple for the customer.
gilbert S.No improvement needed, in my eyes. These guys are excellent. I drive 30 minutes out of my way to rent a U-Haul from FC Simpson!! Excellent service and extremely fast hook up. A++++++ service.
Michael F.Thanks for the quick and easy process
Ursula T.The people there were very helpful and very friendly, very courteous and very respectful all the qualities I like, and for that reason, I would not hesitate to use them again thank you
Ernest C.Great service, easy towling
Bruce B.U-Haul's computer system was down, so they could not access my reservation and had to rent me the trailer manually, dealing with various frustrations from the computer system and making phone calls to rectify. Despite the difficulties, the gentlemen at this location were very pleasant, helpful, and knowledgeable throughout the process and got me on my way as quickly as humanly possible. I would definitely return to this location and recommend it to others.
ann F.I thought it would of came with some kind of ramp to wheel stuff up into the truck
paula H.Had great service on the phone with Uhaul representatives and great service at the place we picked up the truck.
Krystle C.Customer service was excellent
Rita S.We had a very good experience with our rental in regards to the truck and the uhaul staff.
Michael P.Great service, helpful and friendly!!! Will definitely go back!
Krystal C.There was no where to park the truck for after hours drop off.
heather T.Friendly, fast and reliable. Always have a trailer available when I need one for shuffling my cars around. Have rented from here many times and will not hesitate to rent from again in the future!
Evan F.great people
Bill O.It was close and convenient and the transaction was closed the next morning after afterhour drop off.
Caleb W.Great customer service Jon, kurt and Scott!
Tony U.Excellent I would highly recommend uhaul pods to others
Julie B.Nice old guys
Brian R.24/7 online pickup was not working. Also my pick up location was changed the day before pick up 30 miles out of my way so u had to pay for more mileage usage to pick up and drop off truck. Called customer service and told them the problem with online issue and customer service was no help just kept giving me the run around, finally gave up and workers at location helped. I had to redo everything at pick up location in person.
Kevin D.Friendly and efficient staff!
Susan T.your after hour pick up was a real pain super long process I think that needs to be looked at because it took a hour to finally get the key!
dwayne S.The service I received was great. I talked with several agents and they were all helpful and were aware that the container was 400 miles away from me as it contained my granddaughter's possessions when she moved out of her house to another state. I would use U Haul again and it was cheaper than other movers I had contacted for the same service. Thank you for everything.
Suzanne C.The problem was with the delivery of the pod to the new address. Kept getting the excuse there was no driver; so hire drivers to improve customer satisfaction.
Patrice F.Nothing. All was perfect. Very nice people, took some stress out of moving day.
Lucas W.I think your service was wonderful and human friendly ..Very nice people 👍 Thank you
Renee H.Not only did they have the unit ready when I arrived, but it was in excellent condition. They helped thru the entire procedure and checked everything prior to letting e leave to make sure my vehicle and the unit we're properly hooked up and working together. I would not only use their service again but I would recommend them to anyone who needs a small trailer.
Jesus C.Friendly, fun guys. Love using small mom and pop businesses.
Mary C.Staff was friendly, helpful and knowledgeable!
Deborah K.Requesting final receipt of expense for rental
maurice T.Great People
frank H.The whole experience was the worst I have ever experienced. I am beyond upset with U-Haul and their lack of customer service. I would be embarrassed and ashamed if I worked or owned a part of this company. I will make sure that I do not suggest U-haul for people in the future. On one bright note Kurt and the staff at FC Simpson are amazing and great people to work with. The rest of your organization could learn a lot on how to treat customers and people in general from them.
Derek S.Improve online check out process
Christopher S.nothing
Richard H.Very friendly, helpful, and professional. Great experience, without any issues, for both of my recent trailer rentals.
Jim E.We were asked to drop the truck off at a different location. When we got to correct location after driving for about 1/2hour. The drop off place was chained off. We called the 800# they informed. Us what to do. What should have taken 15 minutes turned into an hr. The owner came out let us in. He was very friendly.
Michelle P.They were very helpful and safety focused definitely a great experience
Austin M.FC Simpson made it easy to rent a clean great condition UHAUL truck. Thank you.
Sean F.