Customer Reviews for Farmhouse Moving Supplies
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Farmhouse Moving Supplies
I was not informed that I needed to fold my blankets upon returning them. Qwik Pack called and said I would be charged $10/blanket unless I came to fold them. This took time out of my already busy day. If I'd have known prior to dropping the truck off, I would have done this. I just feel better communication of my responsibilities as a renter were needed.
The whole experience was a disaster. The truck was not at the location that my reservation was at. I had a 830 reservation and did not receive truck till 10:30. Farm house was very nice and helpful. The last 3 times I have reserved with uhaul the truck was never available when promised.
This location was excellent, the attendant was hilarious.
Larger signage out front.
This office is in the rear of a beauty parlor with a very small UHaul sign in the window. The road still has old house numbers and new 911 numbers. Drove around forever looking for the place! Get a sign! Should have went with Penske!!!
The truck and employees were fine, but because the U-Haul online network was so slow I could not rent the van I needed. I had to return the next day to rent the next largerest truck.
The truck was not at the pickup location at the indicated reservation time. Truck arrived an hour late.
Dealer charged full price instead of compensated reservation rate.
Quick and Easy... I was actually able to call ahead and say I would be a little late picking up the truck, and he was very understandable!
The windshield washer needed refilling and there was a very strong smoke and other odor.
Operator was very very helpful. They did not know internal faults with truck through no fault of theirs. They were very helpful when we became aware of leaks within cab. We did call maintenance spoke with Roy. We told Roy we were concerned about leak and even checked brake fluid level. He misquoted us in his report on file. We are not mechanics. We did not say everything was fine. He said it was probably okay and if we wanted a crew to come out it would take at least an hour due to July 4 weekend. He reiterated that it was probably just normal wear but if we carried on and broke down another truck would come and we would have to RELOAD the second...something that took us three days to do , Not very appealing to say the least. We Did NOT say everything was fine. Each time brake pedal pushed `oil" would come squirting out. As it turned out we did dare go more than 55 to 59 mph. We kept checking fluid levels. Brake shoes and or discs need to be checked and probably replaced. Alignment was likewise a challenge. We also discovered that the passenger side wall leaked and our mattress got all wet. Overall it took us us at an extra day plus an overnight hotel stay for a trip that normally takes 10 to 11 hours. The team we had scheduled to unload got paid but could not unload as we ended up a day late. Overall a very disconcerting experience to say the least.
My equipment was relatively clean however I did need to clean some of the previous customer(s) trash, etc.
A 20' truck only has a 17' bed. Very poor representation. Also, AC did not work properly in cab.
I rent here a few times per year and they are always ready to help. As a volunteer I get very little advanced notice and this location has always been there for me.
I would like to thank the owner for calling me the day after I forgot my sunpass on the windshield in the van I rented and returning it.
The manager is rude, and
disrespectful. He hung up in my face twice, called me a name, I have never had to deal with someone who was unwilling to listen or discuss a problem without being so ugly. He has no business being a manager or even a employee of Uhaul. If this is the way they treat people then I employ you to please go to someone else.
Went to the office and asked to "reserve" the dolly for the next day. Employee told me just take it that night and wouldn't charge me a late charge for being a little late. I look at my statement today and a late charge is there. NEVER USING THEM OR RECOMMENDING TO ANYONE!! This is unprofessional and total bs
Best UHaul experience. He even called me to let me know that the truck came in early which helped us out a lot. Would go to him again even thou I am in Raleigh now
because i paid all fees and the next day uhaul team ass. put a $25.00 charge on my card
Office is in back room of beauty salon. Needs a clear storefront. Office appears very temporary
The location of the office was perfect between Holly Springs and Fuquay. The actual office was not the best and seemed like a make-shift operation, however the gentlemen that checked us out was helpful and processed us quickly.
I was very well pleased. I really like the person that helped me. I would recommend that location.
The place where I picked up the trailer was great. Gentleman was very helpful with changes I made to the reservation. The trailer however was a problem. The wiring harness had rubbed through on the trailer causing it to ground on the metal blowing fuses in my car. I had to repair the wiring harness and replace fuses on my car. This was not very convenient considering I was 400+ miles from home and had to hunt for an auto parts store
The Gental man was very frendly will come back
Delay in receiving truck, but that is typical of most truck rental places if you're not there an hour before they open.
The "Below Average" rating only indicates that this is a small operation in terms of office space, moving accessories, and equipment inventory. The owners are very responsive to my needs and have always been very helpful.
Small location in a back room but personnel were very accommodating. They found an additional trailer for me at the last minute without a reservation.
Location did not have moving boxes or mattress covers available
Returning the truck at the fuel level you received it is ridiculous. Hard to guess how much fuel to add without adding too much. Just receive it full, return it full, keep it simple. Benchmark the car rental companies.
Sid was very pleasant. He was able to provide options for us since we were coming in from out of Greensboro to move our son that attends school at Campbell University. We may use your company again.
Very helpful - assisted in trailer hookup - very customer friendly