Customer did not leave a comment.
Shen Z
Customer Reviews for Fashion Live Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a confusing spelling of the lock code that looked like 3 letters instead of the needed 4 letters. Don't pick a confusing spelling with a space in it because on the app it looks like just 3 letters instead of 4. To make matters worse the first customer service rep I called insisted I was not doing it right and texted a link to a video which did not help me at all. I called again and they finally believed there was a typo/bad spelling on their end. I wasted like 40 minutes in all this.
Denise DVery vague instructions for leaving truck after hours. I did not know where to park and leave the truck and customer service line would not pickup.
Jordan M