Customer Reviews for Fast & EZ Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Fast & EZ Self Storage
Truck broke down on me. Not a happy customer.
I reserved a Uhaul AND Storage online, received the email confirmation for the storage date/time/location. However, when my husband went to drop off the truck load, he was told that the location printed on the email confirmation WAS NOT the correct storage location. The staff at that location were very helpful and were able to set him up with the right location. However, the location for the storage did NOT accept the truck, which caused my husband to be a day late dropping it off and cost me an additional $40. I will not be using Uhaul online any more.
When I went to move in after driving down from 12 hours away on the date of move-in on my confirmation e-mail the office was closed and I was unable to move in
I went to pick-up my truck at 10am and no one was available. There was a sign stating they had gone to the post-office and would be back shortly. However, my truck rental was for 10am and I had only a few minutes to get my truck and had to come back. I ended up being late to work because they weren't there. She was nice overall but I felt like she should have been aware that a customer was coming at 10am and not have left at that time. If the customer requests a pick-up time and you leave at that particular time you aren't paying attention to your customers needs.
The lady at the front desk was helpful and had a good sense of humor. The storage complex itself seemed clean. Barring any bad events in the future, I would recommend this place.
Friendly staff, clean storage, easy access. Super convenient.
This is one of the best storage places to go to very clean and friendly staff
Cindy was wonderful. The Unit is fine. The only thing I would change would be lighting.