Customer Reviews for Fast & EZ Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Fast & EZ Self Storage
I am so impressed by the experience- so easy to rent a U-Haul these days! Both the woman I booked the truck through at the Massachusetts Ave location (Lemon Grove, CA) and the gal who checked me in on Troy Street in Spring Valley were fantastic. Thank you!
Sales person a little upset because we got there at our schedule time of 9 am, but she said she starts at 9am which makes it difficult for her. One can tell though she is nice, because after she relaxed she was helpful. Maybe instruction when ordering should say place opens at 9:15 am or 9:30 am.
The Air conditioning on the truck did not work...it was a warm day and would have been so nice to have a working AC,
Everything that I needed to be stored fit perfectly into my unit. Great service!
Excellent check in. Access is a little difficult.
I enjoyed the whole experience. Reserved and checked in on-line. Went to pick up the truck and the process took literally 5 minutes. Drop off was just as easy. Lucille was great to work with. Thanks
Very professional and friendly staff! The best uhaul experience in the twenty years of doing business! Thanks much! Sincerely, Paul Dauber Jr.
Truck broke down on me. Not a happy customer.
I reserved a Uhaul AND Storage online, received the email confirmation for the storage date/time/location. However, when my husband went to drop off the truck load, he was told that the location printed on the email confirmation WAS NOT the correct storage location. The staff at that location were very helpful and were able to set him up with the right location. However, the location for the storage did NOT accept the truck, which caused my husband to be a day late dropping it off and cost me an additional $40. I will not be using Uhaul online any more.
When I went to move in after driving down from 12 hours away on the date of move-in on my confirmation e-mail the office was closed and I was unable to move in
I went to pick-up my truck at 10am and no one was available. There was a sign stating they had gone to the post-office and would be back shortly. However, my truck rental was for 10am and I had only a few minutes to get my truck and had to come back. I ended up being late to work because they weren't there. She was nice overall but I felt like she should have been aware that a customer was coming at 10am and not have left at that time. If the customer requests a pick-up time and you leave at that particular time you aren't paying attention to your customers needs.
The lady at the front desk was helpful and had a good sense of humor. The storage complex itself seemed clean. Barring any bad events in the future, I would recommend this place.
The service in person and by phone was great! The office, site and truck were very clean and well maintained and the rates reasonable. Cindy (front office) was very friendly and helpful. I will definitely use and recommend this location in the future. Thank you.
Very friendly and helpful. I will definitely go back if ever needed.
The young woman was very to the point and professional, I was in and out within 30min! Thank you
Cindy made the transaction a complete joy. It was fast, smooth, and efficient. She even came in early to allow us to get started at a more convenient time. This was the second time she helped me move. Highly recommend! Thank you, Cindy!
Rocio was great! She was helpful and spent time with us.
Not the first time renting a uhaul from you guys and it won't be the last. Thank you so much!
They were very friendly and helpful would definitely go back there
Great customer service... And quick .
Friendly staff, clean storage, easy access. Super convenient.
Excellent service. It would be helpful to include built-in tie-downs or other means of securing the contents in the truck.
Awesome staff working there very helpful I have rented 3 truck in the last month and due so next time thankyou again Mr. Rubalcaba.
Great customer service. Fast and friendly. Did not like how there's almost no pArking for anyone without gate access (anyone who doesn't have a storage unit there). There's almost no parking for the tricks either; it was ridiculously difficult getting in and out of the truck, and getting the truck in and out of the lot. It felt so crammed and last minute.
Manager here was great, she needs a raise. thanks
This is one of the best storage places to go to very clean and friendly staff
I was very happy with the customer service during pick up and drop off the van. The van was new and in very good condition.
i was not happy with the girl that helped me. I took the u haul with a little less than a quarter of a tank. I brought it back with the same. She said that it was a little less and wanted to charge me over $13.00. She did take that charge off after much debate. She was not in the office when i returned the truck and i made a point to be back after 1:00 to make sure that the office would be opened so i had to leave the keys in a drop box. she then called me on the phone to go over the bill.
Close, convenient. Liked the centralized reservation system.
everything was great. the girl that helped me was very nice and helpful!!
Easy and ready to go when I got there. Thanks
Cindy and her crew were absolutely amazing. They went above and beyond to service my companies needs. Would recommend to anyone moving in the spring valley area to go see Cindy and her crew. :)
Best Service from a Uhaul Store!
The staff was extremely helpful and though I had some problems with the freight company, the staff went out of their way to help me. Great Staff!!
Cindy was wonderful. The Unit is fine. The only thing I would change would be lighting.
What I thought would be a seemly effortless process to rent a truck took almost an hour. I reserved with a debit card, and told to show up with same card. The clerk ran the card several times to advise something was wrong and my card is not accepted. She tried to key in the numbers and swipe. I called my bank who said my debit card is fine. I gave a credit card same thing. I told ths young lady I had to be at work this was taking so long. My brother offered a cash deposit she said yes I asked if I could she said yes, and would work with my brother who made the cash deposit. My brother said finally about 1030am they got truck, we began at 915
the lady their was really nice and helpful. parking was difficult. the real star was the man i made the reservation with. all of the people at 5871 Copley Dr, San Diego, CA where amazing. the where so helpful, and removed some of the stress i was felling about my move. thank you to Dave and the rest of the team their.
They did not have the truck I had reserved. The 14' truck I had reserved was not due back until the following day.
My U-Haul rental experience was a disaster from beginning. Return date was changed but not corrected in system by rep and drop off location did not have storage facility and closed early so I could not drop truck off. I had to find storage facility which added extra mileage so I ended up being charged for extra day and extra mileage. Total rip off... The only positive experience was the exceptional customer service provided by Anna at a sub-contracted facility (Fast & Easy) who went beyond her means to assist me in this U-Haul rental mess.
This place is operated in a very friendly and professional manner, something that uhaul should be proud of! The total opposite of what I had to deal with to get the truck. Oh and the truck did drive nicely and I had no real trouble with it other than the cleanliness issue.
I did not choose this location. I reserved a truck online, requesting the UHaul site in Lemon Grove. UHaul told me I had to go to Fast & EZ for the truck I wanted as the Lemon Grove store didn't have one. The girl at the counter had one other UHaul rental prior to mine. She couldn't answer my questions and didn't understand procedures. This location did not have the pads I reserved so I had to go to another UHaul site to pick them up.
I called UHaul customer service and they weren't much help either. Ultimately, I went to the Lemon Grove location and they switched out the truck and provided the furniture blankets at no charge. UHaul Lemon Grove on Massachusetts rocks! The online experience and Fast & EZ not so much.
Management and staff where courteous and helpful. The office was clean and efficiently situated for their business. Will come back again!
Excellent and efficient customer service. Highly recommended.
Everyting was great.the Host was great
Fix the access gate to the self storage.