The owner was amazing
Liam S
Customer Reviews for Boxcar Storage Edmonton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I got charged extra mileage for no reason
Luke MAnd when I went to pick up my U-Haul, the truck wouldn’t start and they sent me to another location where I had to do a mobile check in and that ended up being harder than it needed to be as well. I would definitely not recommend this place.
Danielle PNothing was fantastic
Kevin LThe tank was basically empty when I picked up the U-Haul, the guy at the location I dropped the truck back at was rude. He called me and asked where the key was, even though I put it back into the box it was in when I picked it up. I will not be using U-Haul again.
Samantha PWhen your treated like a VIP customer, but actually your just an ordinary joe… I am extremely impressed to see that there’s still people in todays day and age that go that extra mile to accommodate someone and even go above and beyond to provide the most amazing customer care and service to accommodate a complete stranger and ordinary Joe …👏👏👏 Well done well done !!! I know that any future U-Haul reservations and storage accommodations will be made with Boxcar Storage Edmonton on 78 st and 127 avenue that is guarantee; well, that is if I want to deal with accommodating very plate and courteous customer service with no hidden transaction fees and effecient with their after hours pick up and drop off truck rental service It is a great feeling to know that you can take your business to a location and know that you are in good hands and that they are honest and accommodating. I can’t stress enough how impressed I am with this locations management and Custer service over all . Do yourself a favour guys if you’re planning on reserving a U-Haul or a storage facility, take your business to box car storage where you’ll be in good hands!!! Thanks again !! Tina
Tina CFirstly when I made my reservation over the phone, I ended up at 2 different locations that no longer rent uhauls. I ended up having to drive from deep Southside to Northside just to get the uhaul. Once there on site, chk'd my email only to find no code sent. No representatives on-site. Luckily there was contractors on-site who were able to help. Than Saturday sone man came banging on my door telling me he was gonna report the uhaul van stolen because they never signed it out correctly. If that's not bad enough, a cargo van cost me just about $400, for THREE DAYS!!! It would have been cheaper to rent the biggest truck for 3 days than this van. Never again!!!
Freda BThere was a fuel spill due to the holes in the pipeline going to the gas tank. We noticed it when we refueled the truck, we called the service hotline but transferred from one department to another. We have to make a remedy to fix the issue. The saddest part is I was just charged 160.00 even though the truck was returned on the same day and on the exact location. This was my bad experience and frustration with you guys.
Roberto JThey were under construction there was no lock on the key lock box, no one was there. It may improve once they are set up. We were sent there from another location as the truck was too large for them to accomodate.
Craig H