Customer did not leave a comment.
Charles S
Customer Reviews for Five Star Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very polite and nice.
Rober JI wouldn’t recommend this location because it’s too far away from my house! What can you do to improve??? Well you can have the equipment at the location that I reserved the equipment. The location that I reserved is 3 minutes from my house but the day before I was to pick up the equipment I was informed I needed to pick it up at a location that was 45 minutes from my house. Why can’t that equipment be delivered to the correct location instead of making it the customer’s responsibility? It was 2 weeks from the time I reserved the equipment to the time I was to pick it up. That’s plenty of time to be sure the equipment is a the correct location. Very disappointed!
Jay GVERY helpful. Did a great job. Changed the ball on my hitch ang got me going.
Charles DHard to get to and hard to maneuver truck in such small area
Glory Mthe truck was smelly in the cab and the gas tank was on empty , i was told if i bought it back with gas in it , then i would receive credit . i bought the truck back early and with gas in it and received nothing
James MVery friendly folks. No problems!
William MUhaul system was down and it took me 90 minutes to get the truck rented. When I called uhaul they didn’t answer and then just transferred me to the person at the location, who I was already speaking with. Uhaul customer service was awful.
Kyle WPlease thank Julio for his outstanding customer service!
Douglas FI was told by scheduler to be at the pick up point at 0930 but the office did not open till 1000. Truck was not there until 1030
Imelda AI showed up at this location and said i was here to drop off trailer and they looked at me like they had no clue about the u haul trailer then other other guy came out told me just to drop it off in the corner and leave it there and went back in
Joel LI provided comments when calling multiple times trying to find out why the equipment was never checked in! Horrible experience.
Schuyler JThe customer service in the drop off location is not organized and they are accusing me of not returning the Uhaul that same day, and charging me more. Every time I reach out to them they never answer and kept telling me my order is not in the system as well. Even the Uhaul Manager Jenny was going to call me back 3 days ago.
Henry DStop sleeping business hours, and the person responsible need to explain more info about the rental. This place is not somewhere I would visit again
Latoia TNot charge an extra day rental when the employee says no hurry we're closed the next day.
Milta MI had to back the trailer and truck into a tight spot with no experience. The gentleman was barely any help with unhooking the trailer.
Renda LLack of professional person in charge was not present also could not get me checked in on the phone trailer was never checked out from his location had to spend 2 hrs in the other state try to return the trailer. The guy said he would be never did.
CHARLES VCust service on phone was excellent. Self pick up was a pain in the arse. They didn't have my dollie & I had to go to another location to get it, costing me time in an already tight timeline. App closed a few times and had to re-enter information. I returned the vehicle with more gas than it had when I picked it up, was still charged $9 fuel fee.
Ronald AI don’t know if this is the new UHaul standsrd but I had to disengage the equipment myself. I asked the guy if he could come and help and he said they don’t do it. It’s not that I could not do it but his attitude was very poor like he didn’t give a damn about it
ALDO RTransmission was slipping, oil and transmission leaking on driveway. Unit slow on take off with heavy load
Rodney CProvide boxes
Douglas CThe guy who does the U-Haul stuff was 15 minutes late from the time that I was scheduled to be there. The U-Haul trailer was very dirty and was just laying on the ground rather than being help up by a support.
Nicholas HThe young man who rented the trailer was extremely helpful and knowledgeable. I would recommend this place again.
Julia DThere were piles of cigarette ashes all over the cab. Garbage and tupperware containers under the seats. There was broken glass all over the inside of the box and i cut my finger cleaning it.
John FThis location was not nice at all. They were loose dogs running around. The person who worked there did not speak English and told us we couldn’t pick up our truck until 11 AM despite having a confirmation for 10:15 AM. He was less than friendly and very threatening. The guy who does the U-Haul finally showed up and we got out of there around 10:30 AM. The location is very run down and I felt unsafe being there. In addition to this, we had ordered rental moving equipment (dollies, furniture pads), but they were not supplied with the truc and we were told we would have to go to an actual U-Haul facility to get them. Luckily our movers had equipment otherwise, we have had a lot of trouble moving. Overall, terrible experience and made my move 10 x’s more stressful than it needed to be.
Mallory K